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New Genesis, New Sales Thread: Report Issues Here "Reporting Only"

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  • frank0314frank0314 Posts: 14,019

    barbult said:

    Cris Palomino said:

    barbult said:

    Today's MM ad says Daz+ users get an extra 10% off of EVERYTHING. It has a button for Details Below, but clicking the button just goes to the shop. Is EVERYTHING really true, or are there undisclosed exceptions? I'm very tired of misleading ads.

    To the best of my knowledge it's everything including gift cards and memberships. 

    What about Fast Grab? That is typically excluded, but it is part of EVERYTHING.

    Yes it means everything including GC and memberships

  • Cris PalominoCris Palomino Posts: 11,315

    frank0314 said:

    barbult said:

    Cris Palomino said:

    barbult said:

    Today's MM ad says Daz+ users get an extra 10% off of EVERYTHING. It has a button for Details Below, but clicking the button just goes to the shop. Is EVERYTHING really true, or are there undisclosed exceptions? I'm very tired of misleading ads.

    To the best of my knowledge it's everything including gift cards and memberships. 

    What about Fast Grab? That is typically excluded, but it is part of EVERYTHING.

    Yes it means everything including GC and memberships

    I have sent in an inquiry as it does not appear to work on Fast Grab. 

  • barbultbarbult Posts: 24,223

    frank0314 said:

    barbult said:

    Cris Palomino said:

    barbult said:

    Today's MM ad says Daz+ users get an extra 10% off of EVERYTHING. It has a button for Details Below, but clicking the button just goes to the shop. Is EVERYTHING really true, or are there undisclosed exceptions? I'm very tired of misleading ads.

    To the best of my knowledge it's everything including gift cards and memberships. 

    What about Fast Grab? That is typically excluded, but it is part of EVERYTHING.

    Yes it means everything including GC and memberships

    You only repeated what Cris already said. I asked specifically about Fast Grab.

  • barbultbarbult Posts: 24,223

    Cris Palomino said:

    I have sent in an inquiry as it does not appear to work on Fast Grab. 

    Thank you, Cris.

  • Cris PalominoCris Palomino Posts: 11,315

    barbult said:

    Cris Palomino said:

    I have sent in an inquiry as it does not appear to work on Fast Grab. 

    Thank you, Cris.

    So it looks like the exclusion of Fast Grab is a pretty hard and fast rule for sales.  

  • barbultbarbult Posts: 24,223

    Cris Palomino said:

    barbult said:

    Cris Palomino said:

    I have sent in an inquiry as it does not appear to work on Fast Grab. 

    Thank you, Cris.

    So it looks like the exclusion of Fast Grab is a pretty hard and fast rule for sales.  

    They need to disclose that on the ad that says Everything, if they want truthful advertising. There are no exceptions listed. As I mentioned before, the Details Below button just opens the shop page.

  • Cris PalominoCris Palomino Posts: 11,315
    edited March 2023

    barbult said:

    Cris Palomino said:

    barbult said:

    Cris Palomino said:

    I have sent in an inquiry as it does not appear to work on Fast Grab. 

    Thank you, Cris.

    So it looks like the exclusion of Fast Grab is a pretty hard and fast rule for sales.  

    They need to disclose that on the ad that says Everything, if they want truthful advertising. There are no exceptions listed. As I mentioned before, the Details Below button just opens the shop page.

    And I apprised them of the latter. I have requested for the inclusion of the exclusion. 

    Post edited by Cris Palomino on
  • barbultbarbult Posts: 24,223

    Cris Palomino said:

    barbult said:

    Cris Palomino said:

    barbult said:

    Cris Palomino said:

    I have sent in an inquiry as it does not appear to work on Fast Grab. 

    Thank you, Cris.

    So it looks like the exclusion of Fast Grab is a pretty hard and fast rule for sales.  

    They need to disclose that on the ad that says Everything, if they want truthful advertising. There are no exceptions listed. As I mentioned before, the Details Below button just opens the shop page.

    And I apprised them of the latter. I have requested for the inclusion of the exclusion. 

    Thanks, you're on top of things, Cris. yes

  • Charlie JudgeCharlie Judge Posts: 12,701

    It looks like buying a $250 gift card will earn me -2 tokens.

    gift card cart 250.jpg
    1771 x 555 - 128K
  • Cris PalominoCris Palomino Posts: 11,315

    And Daz has made Fast Grab part of the sale.

  • j_jobs_5aed5ee339j_jobs_5aed5ee339 Posts: 69

    The 60% off non-daz originals for daz plus members does not appear to work on most of the products in the page it leads to.

  • PerttiAPerttiA Posts: 10,024

    Cris Palomino said:

    And Daz has made Fast Grab part of the sale.

    The Bonus Grab Bag items are not getting the extra 10% off either 

  • frank0314frank0314 Posts: 14,019

    barbult said:

    frank0314 said:

    barbult said:

    Cris Palomino said:

    barbult said:

    Today's MM ad says Daz+ users get an extra 10% off of EVERYTHING. It has a button for Details Below, but clicking the button just goes to the shop. Is EVERYTHING really true, or are there undisclosed exceptions? I'm very tired of misleading ads.

    To the best of my knowledge it's everything including gift cards and memberships. 

    What about Fast Grab? That is typically excluded, but it is part of EVERYTHING.

    Yes it means everything including GC and memberships

    You only repeated what Cris already said. I asked specifically about Fast Grab.

    Yeah I know I went in to delete it and my internet went down and just now came back so it got stuck

  • XiousDsXiousDs Posts: 362

    Chris, noone from support has responded to my ticket about the messed up Varg bundle pricing.  How long should I normally have to wait for some kind of response?

    Thanks.

  • TogireTogire Posts: 414
    edited March 2023

    I do not understand how works the extra 60% off non-new DOs and I suspect a problem.

    Assume, I purchase 2 DOs from the mad PA sale

    I should get

    base price 50% (because there is a combo two mad PA assets)

    + 30% off (because they are DOs)

    + 60% off (this is what is advertized for daz+)

    + 10% off (because daz+ get that)

    So: the final price should be 0.5*0.7*0.4*0.9=0.126 that is 87% off

    And I just get 82% off. Maybe there is something that I do not understand, or there is a glitch in the store.

     

    EDIT: after double thinking, this can work if the 60% off DOs *replaces* the 30% off DOs. In that case, the price is 0.5*0.4*0.9=0.18 hence 82%off

    If this is the answer, the wording in the front page should be made clearer.

    Post edited by Togire on
  • evacynevacyn Posts: 975

    Charlie Judge said:

    It looks like buying a $250 gift card will earn me -2 tokens.

    I can confirm that this doesn't resolve itself after checkout. I bought a gift card and my tokens still appear as 0.

  • Charlie JudgeCharlie Judge Posts: 12,701

    evacyn said:

    Charlie Judge said:

    It looks like buying a $250 gift card will earn me -2 tokens.

    I can confirm that this doesn't resolve itself after checkout. I bought a gift card and my tokens still appear as 0.

    Since I already have tokens I don't want to take a chance on losing some of them. 

  • evacynevacyn Posts: 975
    edited March 2023

    Charlie Judge said:

    evacyn said:

    Charlie Judge said:

    It looks like buying a $250 gift card will earn me -2 tokens.

    I can confirm that this doesn't resolve itself after checkout. I bought a gift card and my tokens still appear as 0.

    Since I already have tokens I don't want to take a chance on losing some of them. 

    From what I can tell, it only seems to affect gift cards. Any items I put in my cart apply the proper tokens.

    Edit: I submitted a ticket.

    Post edited by evacyn on
  • LeanaLeana Posts: 11,640
    edited March 2023

    evacyn said:

    Charlie Judge said:

    It looks like buying a $250 gift card will earn me -2 tokens.

    I can confirm that this doesn't resolve itself after checkout. I bought a gift card and my tokens still appear as 0.

    Buying a gift card doesn't give you tokens, so it should be 0 if you didn't have tokens before.

    It did at first, but then Daz realized that gift cards would actually give you tokens twice (once when you buy the GC and once when you spend it) if it stayed like that, so they excluded them from earning tokens when you buy one. It still counts when you spend one though.

    Post edited by Leana on
  • evacynevacyn Posts: 975

    Leana said:

    evacyn said:

    Charlie Judge said:

    It looks like buying a $250 gift card will earn me -2 tokens.

    I can confirm that this doesn't resolve itself after checkout. I bought a gift card and my tokens still appear as 0.

    Buying a gift card doesn't give you tokens, so it should be 0 if you didn't have tokens before.

    It did at first, but then Daz realized that gift cards would actually give you tokens twice (once when you buy the GC and once when you spend it) if it stayed like that, so they excluded them from earning tokens when you buy one. It still counts when you spend one though.

    Ah - my mistake then. Thanks for the heads up :)

  • Charlie JudgeCharlie Judge Posts: 12,701

    Leana said:

    evacyn said:

    Charlie Judge said:

    It looks like buying a $250 gift card will earn me -2 tokens.

    I can confirm that this doesn't resolve itself after checkout. I bought a gift card and my tokens still appear as 0.

    Buying a gift card doesn't give you tokens, so it should be 0 if you didn't have tokens before.

    It did at first, but then Daz realized that gift cards would actually give you tokens twice (once when you buy the GC and once when you spend it) if it stayed like that, so they excluded them from earning tokens when you buy one. It still counts when you spend one though.

    Yeh, but now the display shows negative tokens when buying a gift card; so I don't know if tokens will be taken away from the ones I already have 

  • frank0314frank0314 Posts: 14,019
    edited March 2023

    Did anyone buy a gift card and lose their tokens or show a negative value? I'm getting kinda confused as to what is happening. I don't have any to test it.

    Post edited by frank0314 on
  • ChoppskiChoppski Posts: 503

    What's the deal with the extra 60% off non new items. When I click it doesn't go to details, but to the store, and nothing I put in my cart has an extra 60 percent off.

  • LeanaLeana Posts: 11,640

    Charlie Judge said:

    Leana said:

    evacyn said:

    Charlie Judge said:

    It looks like buying a $250 gift card will earn me -2 tokens.

    I can confirm that this doesn't resolve itself after checkout. I bought a gift card and my tokens still appear as 0.

    Buying a gift card doesn't give you tokens, so it should be 0 if you didn't have tokens before.

    It did at first, but then Daz realized that gift cards would actually give you tokens twice (once when you buy the GC and once when you spend it) if it stayed like that, so they excluded them from earning tokens when you buy one. It still counts when you spend one though.

    Yeh, but now the display shows negative tokens when buying a gift card; so I don't know if tokens will be taken away from the ones I already have 

    Yes that part is definitely not normal.

  • frank0314frank0314 Posts: 14,019
    edited March 2023

    Choppski said:

    What's the deal with the extra 60% off non new items. When I click it doesn't go to details, but to the store, and nothing I put in my cart has an extra 60 percent off.

    It excludes "New" released items. It needs to be content that says "sale". If the product you are trying to buy says "Sale" can you post a screenshot of your cart?

    Post edited by frank0314 on
  • frank0314frank0314 Posts: 14,019
    edited March 2023

    Leana said:

    Charlie Judge said:

    Leana said:

    evacyn said:

    Charlie Judge said:

    It looks like buying a $250 gift card will earn me -2 tokens.

    I can confirm that this doesn't resolve itself after checkout. I bought a gift card and my tokens still appear as 0.

    Buying a gift card doesn't give you tokens, so it should be 0 if you didn't have tokens before.

    It did at first, but then Daz realized that gift cards would actually give you tokens twice (once when you buy the GC and once when you spend it) if it stayed like that, so they excluded them from earning tokens when you buy one. It still counts when you spend one though.

    Yeh, but now the display shows negative tokens when buying a gift card; so I don't know if tokens will be taken away from the ones I already have 

    Yes that part is definitely not normal.

    Try to see per the request above to see if that is truly the case after purchasing a GC or if it's just a case-by-case and not an overall problem before reporting it.

    Post edited by frank0314 on
  • Charlie JudgeCharlie Judge Posts: 12,701
    edited March 2023

    frank0314 said:

    Leana said:

    Charlie Judge said:

    Leana said:

    evacyn said:

    Charlie Judge said:

    It looks like buying a $250 gift card will earn me -2 tokens.

    I can confirm that this doesn't resolve itself after checkout. I bought a gift card and my tokens still appear as 0.

    Buying a gift card doesn't give you tokens, so it should be 0 if you didn't have tokens before.

    It did at first, but then Daz realized that gift cards would actually give you tokens twice (once when you buy the GC and once when you spend it) if it stayed like that, so they excluded them from earning tokens when you buy one. It still counts when you spend one though.

    Yeh, but now the display shows negative tokens when buying a gift card; so I don't know if tokens will be taken away from the ones I already have 

    Yes that part is definitely not normal.

    Try to see per the request above to see if that is truly the case after purchasing a GC or if it's just a case-by-case and not an overall problem before reporting it.

    Well, at least the negative tokens seems to be a general problem with the display; but I'm not willing to take a chance and see if whether or not I actually lose the tokens when I purchase the gift card

    Post edited by Charlie Judge on
  • barbultbarbult Posts: 24,223

    Cris Palomino said:

    And Daz has made Fast Grab part of the sale.

    Thanks, Cris. It is good to see Daz make changes to make the sale match their advertisement.

  • ChoppskiChoppski Posts: 503

    frank0314 said:

    Choppski said:

    What's the deal with the extra 60% off non new items. When I click it doesn't go to details, but to the store, and nothing I put in my cart has an extra 60 percent off.

    It excludes "New" released items. It needs to be content that says "sale". If the product you are trying to buy says "Sale" can you post a screenshot of your cart?

    I think I assumed that if the link took me to a page that everything on that page qualified, but what I added was still New.

  • PerttiAPerttiA Posts: 10,024

    Charlie Judge said:

    Well, at least the negative tokens seems to be a general problem with the display; but I'm not willing to take a chance and see if whether or not I actually lose the tokens when I purchase the gift card

    Started doubting that my store credit wasn't going to be enough, took note of what I had in the cart, cleared the cart and bought a gift card... No problem with the tokens 

This discussion has been closed.