Lost holiday rewards

SolitarySandpiper

f.boschanski said:

Richard Haseltine said:

 

The attached image shows the old terms, not the new (which are 10 prcentage points for each of the previous three days on which a purchase over $1 was made, plus 5 percentage points for + members if there were any purchases over $1 in the previous three days). The text was wrong this morning, but as far as I know the code was working on the new, more favourable rules.

i missed one day and lost 2 days of 10%. but as i wrote already: its not worth fighting over this. i just held back spending money and kept myself from looking for possible purchases.
bought the minimum to get back to 35% tomorrow. then i am going to use my last daz+ coupons.
Not saying i won`t spend any money anymore. but i had 14 months of daz+ membership and spent about 1/3rd of my income each month in daz store to build up a decent library.
Its time to move on.
i found myself a nice set of premium oil colors for 200€. (which is about 50% discounted)
the nice thing about it: they are going to last around 2-5 years. i do not have to fool around, guess the outcome of my cost, take screenshots and check twice to make sure nothing goes wrong, or purchase 3 other items to get them at given price.
It says 200€. I pay 200€. I get the things soon after.
Such a relief it is!

i know you and your colleagues are taking a lot of heat and have an unforgiving job over here to calm the waves. Explaining things over and over again.
i am not mad at you or anyone. i still consider DAZ studio as a premium application and i plan to use it for a long time to come.
but, for the moment, the DAZ store is a place that makes me mad. i lost my calm over events from the past 6 months i spent there.
i don`t want to bother anyone with my complains. i don`t like myself very much when i constantly feel the need to complain.
better to stay away for a while.

I feel your pain... Daz fervidly nurtures a frustrating enviroment for many of us! 

winmath

PerttiA said:

Only purchases from the last 3 days count.

Simple table on how one earns the punches

10%, 25% and 35% for Daz+ members

When the punches were introduced, I asked for clarification and Richard gave it.
https://www.daz3d.com/forums/discussion/comment/8449696/#Comment_8449696
 

The table does not account for  Today-4, if going by the original DAZ wording.
The fourth line could be Today-4 buy, Today-3 buy at 10%, Today-2 buy at 20%, Today-1 no buy (token at 30%), Today token at 20%.

With the new wording, lines 4 and 6 should be at 20% for having made 2 purchases in the last three days.

Many of us lost all punch tokens after purchasing for 3 consecutive days, then missing only one day.

Still a DAZ fail.

PerttiA

winmath said:

PerttiA said:

Only purchases from the last 3 days count.

Simple table on how one earns the punches

10%, 25% and 35% for Daz+ members

When the punches were introduced, I asked for clarification and Richard gave it.
https://www.daz3d.com/forums/discussion/comment/8449696/#Comment_8449696
 

The table does not account for  Today-4, if going by the original DAZ wording.
The fourth line could be Today-4 buy, Today-3 buy at 10%, Today-2 buy at 20%, Today-1 no buy (token at 30%), Today token at 20%.

With the new wording, lines 4 and 6 should be at 20% for having made 2 purchases in the last three days.

Many of us lost all punch tokens after purchasing for 3 consecutive days, then missing only one day.

Still a DAZ fail.

The rules have been simplified since I made the table. The punches were expiring after 3 days even before, but now one doesn't loose a previously earned punch for not making a purchase on one day

f.boschanski

PerttiA said:

 

The rules have been simplified since I made the table. The punches were expiring after 3 days even before, but now one doesn't loose a previously earned punch for not making a purchase on one day

Honestly.. i said i wont explain it again.. but man.. i really have to try:

With the current system you loose a punch every day. No matter what. Just due to the fact, that the day moves. (it looks at the last 3 days.. therefore 1 "punchday" is moved out of range)
with the system currently in place, you miss one purchase and be stuck at 25% for 3 days IF you make a purchase every day that follows the day you missed out. (because the punches are not filled up, the empty spot just moves 1 further down the line)
You CAN NOT get back to 35% (30% for non DAZ+) without purchasing 3 times in a row again!
I missed out one day. And today is my third day of 25%.

With the previous systems description, you had a pool of maximum 3 punches. Every day at shop turnover there is a check if you made a purchase the day before...
if not, you loose one punch.
If you would have done a purchase the follow up day, you would have had a punch added. going back to 3 again.

now explain to me, how the current system does punish the customer less for missing out a day?
one system: 3 days stuck on 25% for missing out once
the other: one day 25% for missing out

i did not take a screenshot every day. therefore i could only proof that the second system had been advertised as such on a certain day when there had already been a lot of complains around.  about the system not working proper.
(see my former post(s))
if one does advertise a system, one should stick to it.
if one does change an advertised system - one should give at least some reasoning and explanation at the place where the system had been advertised.
(or at least a link to such an explanation - like a sticky forum post)

PerttiA

f.boschanski said:
now explain to me, how the current system does punish the customer less for missing out a day?
one system: 3 days stuck on 25% for missing out once
the other: one day 25% for missing out

Because even before the rule change, the punches were expiring after 3 days. 

f.boschanski

PerttiA said:

f.boschanski said:
now explain to me, how the current system does punish the customer less for missing out a day?
one system: 3 days stuck on 25% for missing out once
the other: one day 25% for missing out

Because even before the rule change, the punches were expiring after 3 days. 

Its not about how it had been handled. Its about what had been advertised!

PerttiA

f.boschanski said:

PerttiA said:

f.boschanski said:
now explain to me, how the current system does punish the customer less for missing out a day?
one system: 3 days stuck on 25% for missing out once
the other: one day 25% for missing out

Because even before the rule change, the punches were expiring after 3 days. 

Its not about how it had been handled. Its about what had been advertised!

The 3 day validity was explained countless of times by the moderators, and if one is banging ones head to the wall because of something Daz marketing wrote, better get that wall with steel reinforcements. 

f.boschanski

PerttiA said:

 

The 3 day validity was explained countless of times by the moderators, and if one is banging ones head to the wall because of something Daz marketing wrote, better get that wall with steel reinforcements. 

The moderation was needed, because it did not work as advertised.
If i buy 3 things on 3 days to reach maximum discount. then suddenly on the 5th day, i realize the system does not work on how it was advertised,
one could explain me 10 times that it doesn`t work exactly as it had been initially announced.
I already based four purchases on the assumption that it works the way it was described.
And only if you track the error and do some research...
then you get the feedback... "yes, well thats not how it woks. And btw, we changed the system."

i have zero, nill, doubts, that the customer service would handle this in a friendly, calm manner and compensate customers in case they deem their claim rightful.
It would probably be about 4 weeks until a ticket will be resolved. Maybe longer due to holidays.

As i wrote before:  i don`t think its worth fighting over it (though i feel, atm i am kinda trapped at doing so regardless)
but it escapes my understanding, how one could believe they could convince me that this is proper business practice and to the benefit of the customers
 

Richard Haseltine

f.boschanski said:

PerttiA said:

 

The 3 day validity was explained countless of times by the moderators, and if one is banging ones head to the wall because of something Daz marketing wrote, better get that wall with steel reinforcements. 

The moderation was needed, because it did not work as advertised.
If i buy 3 things on 3 days to reach maximum discount. then suddenly on the 5th day, i realize the system does not work on how it was advertised,
one could explain me 10 times that it doesn`t work exactly as it had been initially announced.
I already based four purchases on the assumption that it works the way it was described.
And only if you track the error and do some research...
then you get the feedback... "yes, well thats not how it woks. And btw, we changed the system."

i have zero, nill, doubts, that the customer service would handle this in a friendly, calm manner and compensate customers in case they deem their claim rightful.
It would probably be about 4 weeks until a ticket will be resolved. Maybe longer due to holidays.

As i wrote before:  i don`t think its worth fighting over it (though i feel, atm i am kinda trapped at doing so regardless)
but it escapes my understanding, how one could believe they could convince me that this is proper business practice and to the benefit of the customers

The promotion started off taking the previous three days into account, so people immediately saw the effect of the rules and we immediately bagan explaining them. If you feel that the original advertising left you unclear then you should open a ticket to see if sales support can help you in some way.