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Lost holiday rewards

tjcall_88c6a765f8tjcall_88c6a765f8 Posts: 39
in The Commons

Yesterday morning, I had 2 holiday rewards.

I missed the deadline to place an order yesterday.

Acorrding to the "rules", I would loose 1 reward.

But today I have NO rewards, I lost BOTH of them.

Did this happen to anyone else?

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Comments

  • Richard HaseltineRichard Haseltine Posts: 102,180

    tjcall_88c6a765f8 said:

    Yesterday morning, I had 2 holiday rewards.

    I missed the deadline to place an order yesterday.

    Acorrding to the "rules", I would loose 1 reward.

    But today I have NO rewards, I lost BOTH of them.

    Did this happen to anyone else?

    If you had two yesterday then presumably you had a gap somewhere (otherwise you'd have three) - is it possible that one dropped off as more than three days old, and the other was cancelled by not buying yesterday?

  • tjcall_88c6a765f8tjcall_88c6a765f8 Posts: 39

    I had ~$20 purchases on the 19th and 20th so nothing should dropped yet, maybe after today.

  • Richard HaseltineRichard Haseltine Posts: 102,180

    tjcall_88c6a765f8 said:

    I had ~$20 purchases on the 19th and 20th so nothing should dropped yet, maybe after today.

    Yes, I would think you should have one punch left in that case - assuming those dates are by Daz time (UTC-7). You may need to open a support ticket.

  • tombraider4evertombraider4ever Posts: 722

    Same for me, lost 2 punches for not buying anything yesterday. 

  • CO3DRCO3DR Posts: 159

    tjcall_88c6a765f8 said:

    Yesterday morning, I had 2 holiday rewards.

    I missed the deadline to place an order yesterday.

    Acorrding to the "rules", I would loose 1 reward.

    But today I have NO rewards, I lost BOTH of them.

    Did this happen to anyone else?

    Same here

  • Richard HaseltineRichard Haseltine Posts: 102,180

    CO3DR said:

    tjcall_88c6a765f8 said:

    Yesterday morning, I had 2 holiday rewards.

    I missed the deadline to place an order yesterday.

    Acorrding to the "rules", I would loose 1 reward.

    But today I have NO rewards, I lost BOTH of them.

    Did this happen to anyone else?

    Same here

    On which of the previous three days (22nd, 21st, and 20th Daz-time) had you made purchases?

  • Matt_CastleMatt_Castle Posts: 2,644
    edited November 2023

    I can also report this.

    20th: Started with one punch (I assume either as a gratuity or from having purchased on the 19th, even if that were before the sale started)
    20th: Made purchase
    21st: Showed two punches. Managed to forget to check out a cart until slightly after Daz midnight (about 10 past on the 22nd Daz time), and now had zero punches rather than the expected one.

     

    Post edited by Matt_Castle on
  • Richard HaseltineRichard Haseltine Posts: 102,180

    Matt_Castle said:

    I can also report this.

    20th: Started with one punch (I assume either as a gratuity or from having purchased on the 19th, even if that were before the sale started)
    20th: Made purchase
    21st: Showed two punches. Managed to forget to check out a cart until slightly after Daz midnight (about 10 past on the 22nd Daz time), and now had zero punches rather than the expected one.

    Are you sure you have zero punches? Someone who can check says you are showing the discount from one, though they don't actually see the number of punches to be absolutely sure.

  • Matt_CastleMatt_Castle Posts: 2,644
    edited November 2023
    As I said, I made my intended purchase slightly after midnight (my error, I admit), and so now a day later I now have one punch from that, but that would effectively verify that the system is acting consistent with having lost all punches at that point rather than the one explained in the sale description.
    Post edited by Matt_Castle on
  • tjcall_88c6a765f8tjcall_88c6a765f8 Posts: 39

    Richard Haseltine said:

    CO3DR said:

    tjcall_88c6a765f8 said:

    Yesterday morning, I had 2 holiday rewards.

    I missed the deadline to place an order yesterday.

    Acorrding to the "rules", I would loose 1 reward.

    But today I have NO rewards, I lost BOTH of them.

    Did this happen to anyone else?

    Same here

    On which of the previous three days (22nd, 21st, and 20th Daz-time) had you made purchases?

    As noted above, I made purchases on the 19th and 20. I missed a purchase on the 21 by a half hour.

    So a half hour after midnight MST on the 22nd, all rewards were gone.

  • tjcall_88c6a765f8tjcall_88c6a765f8 Posts: 39
    edited November 2023

    tjcall_88c6a765f8 said:

    Richard Haseltine said:

    CO3DR said:

    tjcall_88c6a765f8 said:

    Yesterday morning, I had 2 holiday rewards.

    I missed the deadline to place an order yesterday.

    Acorrding to the "rules", I would loose 1 reward.

    But today I have NO rewards, I lost BOTH of them.

    Did this happen to anyone else?

    Same here

    On which of the previous three days (22nd, 21st, and 20th Daz-time) had you made purchases?

    As noted above, I made purchases on the 19th and 20. I missed a purchase on the 21 by a half hour.

    So a half hour after midnight MST on the 22nd, all rewards were gone.

    There should have been 1 reward, not none.

    Post edited by Richard Haseltine on
  • franky85franky85 Posts: 138
    edited November 2023

    Welp, I had 3, and lost all 3 for missing one day.

     

     

    Post edited by franky85 on
  • youri_zyouri_z Posts: 157

    franky85 said:

    Welp, I had 3, and lost all 3 for missing one day.

    I also had three punches (about an hour ago, before midnight) and lost all three.
  • AllenArtAllenArt Posts: 7,169
    edited November 2023

    Richard Haseltine said:

    tjcall_88c6a765f8 said:

    Yesterday morning, I had 2 holiday rewards.

    I missed the deadline to place an order yesterday.

    Acorrding to the "rules", I would loose 1 reward.

    But today I have NO rewards, I lost BOTH of them.

    Did this happen to anyone else?

    If you had two yesterday then presumably you had a gap somewhere (otherwise you'd have three) - is it possible that one dropped off as more than three days old, and the other was cancelled by not buying yesterday?

    Nope, I lost all of mine too and I should have had at least one. So, I'm done buying this sale.

    Post edited by AllenArt on
  • NorthOf45NorthOf45 Posts: 5,530

    I remember this sort of thing happening last year, but I cannot find the post I wrote about it. You can earn the punch from any sale, but it's expiry seems to depend on the time of day. If the purchase is made after midnight UTC, it counts for that day and lasts three days. If the purchase date is before UTC midnight, it seems to expire a day earlier. Check the exact time of the orders to see if that might explain the discrepancy.

  • winmathwinmath Posts: 140

    NorthOf45 said:

    I remember this sort of thing happening last year, but I cannot find the post I wrote about it. You can earn the punch from any sale, but it's expiry seems to depend on the time of day. If the purchase is made after midnight UTC, it counts for that day and lasts three days. If the purchase date is before UTC midnight, it seems to expire a day earlier. Check the exact time of the orders to see if that might explain the discrepancy.

    Purchases don't give credit until the next day. So you can't buy something and then get a token to use on another purchase on the same day.

    If you check out just before midnight (around 23:38 UTC) DAZ often finishes the purchase transaction on the next day (12:00-12:02 UTC), So you won't get the token until two days after that sale.

    But I'm in the same boat as everyone else I had 3 tokens and lost all of them by missing one day. Even DAZ timing could not account for this,

  • Richard HaseltineRichard Haseltine Posts: 102,180

    Sorry for being slow today, I am flagging the three>zero issue up for Daz.

  • JamieMJamieM Posts: 356

    I've bought each day of the punch card thing. Today I have zero punches. 

  • LindseyLindsey Posts: 2,000
    edited November 2023

    11/23 - I had three rewards.
    11/24 - Forgot to make a purchase. 
    11/25 - I have 0 rewards, instead of dropping to 2 rewards.

    I filed a help ticket.

    Edit: 11/25 - Updated with purchase history and cart showing no rewards applied.

    I did make two small purchases today, 11/25 to test rewards result for tomorrow 11/26.

    Sales History.PNG
    959 x 877 - 76K
    Cart 11-25 showing no rewards.PNG
    3316 x 1490 - 1M
    Post edited by Lindsey on
  • scorpioscorpio Posts: 8,463

    I had 2 punches didn't make an order now I have no punches - this is not the way it is advertised to work. not much point in putting a ticket in as its the weekend - just going to spend my money elsewhere. I'm sick of supporting a company that constantly dumps on its customers.

  • AnEye4ArtAnEye4Art Posts: 767

    I had three punches and did not buy yeterday, now I have zero punches. I thought it was lose one punch - not all of them. Oh well.

  • lachilachi Posts: 90

    Same problem, I made purchases every day except yesterday now all my punches have been revoked.

    I hope that the problem not only gets fixed but we also get our punches back. Assuming that nobody is working on weekends, by monday all my punches will be gone because I refuse to buy atm. 

  • SolitarySandpiperSolitarySandpiper Posts: 566

    scorpio said:

    I had 2 punches didn't make an order now I have no punches - this is not the way it is advertised to work. not much point in putting a ticket in as its the weekend - just going to spend my money elsewhere. I'm sick of supporting a company that constantly dumps on its customers.

    i put a ticket in last weekend over similar issues, heard nothing back... it's annoying more than anything else.

  • Cris PalominoCris Palomino Posts: 11,602

    Those who are having this issue please provide us with screenshots of a cart so it shows how many punches it shows on the cart page so we can send them to Daz for troubleshooting the issue.

  • AnEye4ArtAnEye4Art Posts: 767

    Post it here or create a ticket? Here's mine:

    Screenshot.png
    1384 x 709 - 337K
  • JamieMJamieM Posts: 356
    edited November 2023

    Cris Palomino said:

    Those who are having this issue please provide us with screenshots of a cart so it shows how many punches it shows on the cart page so we can send them to Daz for troubleshooting the issue.

     

    Here is my receipt for a purchase yesterday and a cart today. I have sent in a ticket. I should still have three punches for purchase each day. 

    IMG_1439.jpeg
    1242 x 904 - 209K
    IMG_1441.jpeg
    1242 x 2556 - 835K
    Post edited by JamieM on
  • scorpioscorpio Posts: 8,463

    Sorry I do't take screen shots everytime I make an order - why would I if Daz is a trustable company. I'm just done shopping here.

  • winmathwinmath Posts: 140

    Here are my orders. I hade three punches on 11/23 that I did not use. I should have had two punches yesterday and three today. I only have one today.

    Screenshot 2023-11-25 113748.png
    531 x 763 - 52K
    Screenshot 2023-11-25 112456.png
    1081 x 547 - 629K
  • winmathwinmath Posts: 140
    edited November 2023

    Since many people are having a problem, wouldn't it be easier for the developers to check the algorithm for typos such as reset after no purchase instead of a subtract 1.

    Missing one day purchase- 

    should be (if token-balance >0)
    token-balance -= -1
    or token-balance = token-balance -1;

    possible typos::
    token-balance = 0;
    or token-balance = token-balance - token-balance;
    or token-balance -= token-balance;

    Post edited by winmath on
  • winmathwinmath Posts: 140

    winmath said:

    Here are my orders. I hade three punches on 11/23 that I did not use. I should have had two punches yesterday and three today. I only have one today.

    Added scrrenshot from a tab I did not close yesterday

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