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New Genesis, New Sales Thread: Report Issues Here "Reporting Only"

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  • LeanaLeana Posts: 11,645

    Cris Palomino said:

    Hylas said:

    - No "Grab N' Go" today (unless it's something I own and therefore it's not showing for me?)

    - Ordering something - anything - still downloads an html file to my local downloads folder.

    Don't know if anything else, but Daz Big Cat is in my Grab n Go. The html issue has been reported. 

    I see Big Cat 2 too when I'm not logged in. So yes, looks like a case of "not appearing because you own it".

  • HylasHylas Posts: 4,971

    Cris Palomino said:

    Hylas said:

    - No "Grab N' Go" today (unless it's something I own and therefore it's not showing for me?)

    - Ordering something - anything - still downloads an html file to my local downloads folder.

    Don't know if anything else, but Daz Big Cat is in my Grab n Go. The html issue has been reported. 

    Ah, ok. I have Big Cat, that's why it's not showing.

  • Alias52Alias52 Posts: 296

    Are there going to be more spotlight items? I own the two current ones, so that precludes getting the additional 20% on the new and still new items. With all the permutations of saving money, it gets very complicated!

  • Charlie JudgeCharlie Judge Posts: 12,702

    Alias52 said:

    Are there going to be more spotlight items? I own the two current ones, so that precludes getting the additional 20% on the new and still new items. With all the permutations of saving money, it gets very complicated!

    DAZ_JackTomlalin said in the DAZ+ forum that there would be one every other day:  https://www.daz3d.com/forums/discussion/comment/8191781/#Comment_8191781

  • PerttiAPerttiA Posts: 10,024

    Alias52 said:

    Are there going to be more spotlight items? I own the two current ones, so that precludes getting the additional 20% on the new and still new items. With all the permutations of saving money, it gets very complicated!

    You can buy them the second time, you will still get them cheaper

  • mdingmding Posts: 1,240

    @Joe2018: Still no answer from customer service, maybe you are better off if you open a ticket, too...

  • mdingmding Posts: 1,240

    @Joe2018: What you can do is buy a gift card for yourself with paypal. Then you can order without problems on store credit (at least i could use tokens, special sales' combinations). But of course, something is very wrong still, but at least you can buy again.

  • Joe2018Joe2018 Posts: 254

    @mding - thats what I do at the moment (pay with gift card)

    But I still have another problem: everyday some of the sale pages are broken (see attached file). No matter which PC/Tablet or Browser I use (Windows PC, iPad, Edge, Chrome, Safari)

     

    Plus Broken.PNG
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  • mdingmding Posts: 1,240

    Joe2018 said:

    @mding - thats what I do at the moment (pay with gift card)

    But I still have another problem: everyday some of the sale pages are broken (see attached file). No matter which PC/Tablet or Browser I use (Windows PC, iPad, Edge, Chrome, Safari)

     

    This didn't happen to me (yet). It looks like CSS isn't activated for some reason, but why would that happen only to you and not with every page you are on?

  • Bunyip02Bunyip02 Posts: 8,555
    edited June 2023

    Been happening to my DAZ+ link as well ....

    DAZ+ Glitch.png
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    Post edited by Bunyip02 on
  • Cris PalominoCris Palomino Posts: 11,324

    Bunyip02 said:

    Been happening to my DAZ+ link as well ....

    What browser/devices are you using? Have you tried another? The hard part to troubleshoot is when it isn't everyone getting it. 

  • Bunyip02Bunyip02 Posts: 8,555
    edited June 2023

    Cris Palomino said:

    Bunyip02 said:

    Been happening to my DAZ+ link as well ....

    What browser/devices are you using? Have you tried another? The hard part to troubleshoot is when it isn't everyone getting it. 

    Using Windows 10 Pro, happening to both Firefox and Microsoft Edge, desktop computer.

    Post edited by Bunyip02 on
  • caravellecaravelle Posts: 2,450

    mding said:

    Joe2018 said:

    @mding - thats what I do at the moment (pay with gift card)

    But I still have another problem: everyday some of the sale pages are broken (see attached file). No matter which PC/Tablet or Browser I use (Windows PC, iPad, Edge, Chrome, Safari)

     

    This didn't happen to me (yet). It looks like CSS isn't activated for some reason, but why would that happen only to you and not with every page you are on?

    I had the same problem with Lightning Deals the other day. nNext day it was ok.

  • mdingmding Posts: 1,240
    edited June 2023

    @Bunyip02 and @Joe2018:  just to be sure: is your css activated on such not working sites (above the english firefox and below german firefox): "Basic Page Style" / "Standard Stil" has to be activated. Just to be sure it is not the easy answer, don't feel offended please.

    ETA: This has to be tried on a "broken" webpage.

    1.png
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    Post edited by mding on
  • Joe2018Joe2018 Posts: 254

    It happens on Windows 10, Windows 11 in Edge and in Chrome.

    Also on iPad Pro with Safari.

    Sometimes only the main sales Page works, at the moment on my Windows 10 PC only the DAZ+ Page does not work. But this on works on the iPad, but the Lightning Deals and the Fast Grab not...

    And yes: I tried restart, Login/Logout, Clearing the Cache etc.

    Very strange problem.

  • Bunyip02Bunyip02 Posts: 8,555
    edited June 2023

    mding said:

    @Bunyip02 and @Joe2018:  just to be sure: is your css activated on such not working sites (above the english firefox and below german firefox): "Basic Page Style" / "Standard Stil" has to be activated. Just to be sure it is not the easy answer, don't feel offended please.

    ETA: This has to be tried on a "broken" webpage.

    All as shown.

    Problem seemed to occur when the problem of the blank html downloads when you checkout first started.

    Post edited by Bunyip02 on
  • Joe2018Joe2018 Posts: 254

    Sorry, I only have Edge and Chrome.

  • mdingmding Posts: 1,240

    Why not open a ticket, if i should receive a solution any time soon, you still can mark it as solved + i don't have these website problems (atm).

  • ArtiniArtini Posts: 9,445

    After finishing every purchase at Daz3D shop nowadays, I got 2 files blank.html popup in Firefox.

    Does anyone has encountered such behavior?

     

  • TheLionTheLion Posts: 24

    Artini said:

    After finishing every purchase at Daz3D shop nowadays, I got 2 files blank.html popup in Firefox.

    Does anyone has encountered such behavior?

    Yup, this happens to me and (as far as I can tell from previous forum posts) others as well. Not sure if it's only 2 empty HTML-files, or if it's a file for each product you purchased (as if the store tries to automatically download them for you and fails). But, it's nothing to be alarmed about, simply a "bug" in the Daz3D store.

  • RiverMissyRiverMissy Posts: 299

    Artini said:

    After finishing every purchase at Daz3D shop nowadays, I got 2 files blank.html popup in Firefox.

    Does anyone has encountered such behavior?

    This has been happening to me for days.  I made a folder to save them into and opened a ticket.

  • RiverMissyRiverMissy Posts: 299
    edited June 2023

    Starter Bundles

    Choose up to 1 for $4.99* when you buy any Debut New, Still New, or Spotlight Release

    It worked fine and when I applied my 8 tokens to the cart it took the price from $4.99 to $18.88 for the Olympia 6 Starter Bundle.

    2023-06-03-StarterBundleProblem-2.png
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    Post edited by RiverMissy on
  • Richard HaseltineRichard Haseltine Posts: 100,546

    RiverMissy said:

    Starter Bundles

    Choose up to 1 for $4.99* when you buy any Debut New, Still New, or Spotlight Release

    It worked fine and when I applied my 8 tokens to the cart it took the price from $4.99 to $18.88 for the Olympia 6 Starter Bundle.

    That is the base figure, not the Starter Bundle, as far as I can see.

  • DanaTADanaTA Posts: 13,199

    Joe2018 said:

    @mding - thats what I do at the moment (pay with gift card)

    But I still have another problem: everyday some of the sale pages are broken (see attached file). No matter which PC/Tablet or Browser I use (Windows PC, iPad, Edge, Chrome, Safari)

     

    This happens sometimes.  Just refresh the page and it fixes itself.

    Dana 

  • joannajoanna Posts: 1,408

    I did have a problem a few days ago with two random Daz store pages were loading as plain pages, so it seems like something's broken somewhere and making rounds. (I checked, it's fixed now for me for those two pages).

    Now, I have a more interesting error: https://www.daz3d.com/genesis-3-and-8-to-9-pose-converter comes up with a page with no content, just the header and footer. Reloading doesn't help. I didn't check any other pages.

    Tested on Chrome, Firefox, and Edge on Windows 10. Also present on Safari on iPhone (here I also couldn't get the hamburger menu to open: tapping changes it to green, but nothing happens, same if I try to tap search or log in).

  • Charlie JudgeCharlie Judge Posts: 12,702

    joanna said:

    I did have a problem a few days ago with two random Daz store pages were loading as plain pages, so it seems like something's broken somewhere and making rounds. (I checked, it's fixed now for me for those two pages).

    Now, I have a more interesting error: https://www.daz3d.com/genesis-3-and-8-to-9-pose-converter comes up with a page with no content, just the header and footer. Reloading doesn't help. I didn't check any other pages.

    Tested on Chrome, Firefox, and Edge on Windows 10. Also present on Safari on iPhone (here I also couldn't get the hamburger menu to open: tapping changes it to green, but nothing happens, same if I try to tap search or log in).

     It is loading OK for me.

  • SofaCitizenSofaCitizen Posts: 1,861

    joanna said:

    I did have a problem a few days ago with two random Daz store pages were loading as plain pages, so it seems like something's broken somewhere and making rounds. (I checked, it's fixed now for me for those two pages).

    Now, I have a more interesting error: https://www.daz3d.com/genesis-3-and-8-to-9-pose-converter comes up with a page with no content, just the header and footer. Reloading doesn't help. I didn't check any other pages.

    Tested on Chrome, Firefox, and Edge on Windows 10. Also present on Safari on iPhone (here I also couldn't get the hamburger menu to open: tapping changes it to green, but nothing happens, same if I try to tap search or log in).

    Loading fine here. I do own that product if it makes a difference.

    Have you tried viewing the page while not being logged in (e.g. InCognito/Private mode?) 

  • TheLionTheLion Posts: 24

    joanna said:

    I did have a problem a few days ago with two random Daz store pages were loading as plain pages, so it seems like something's broken somewhere and making rounds. (I checked, it's fixed now for me for those two pages).

    Now, I have a more interesting error: https://www.daz3d.com/genesis-3-and-8-to-9-pose-converter comes up with a page with no content, just the header and footer. Reloading doesn't help. I didn't check any other pages.

    Tested on Chrome, Firefox, and Edge on Windows 10. Also present on Safari on iPhone (here I also couldn't get the hamburger menu to open: tapping changes it to green, but nothing happens, same if I try to tap search or log in).

    Loads fine here as well (and I currently don't own that product).

    What I have been noticing is that if you search for something, the filters remain empty so you can't filter your results by figure or artist. But if you pick a category (for example "People and Wearables", instead of searching then the filters are available. Not sure if that only happens on my end or whether this is the case for everyone.

    Nevertheless, the Daz3D store website seems to be even more wonky than it usually is these past couple of days.

  • joannajoanna Posts: 1,408

    SofaCitizen said:

    joanna said:

    I did have a problem a few days ago with two random Daz store pages were loading as plain pages, so it seems like something's broken somewhere and making rounds. (I checked, it's fixed now for me for those two pages).

    Now, I have a more interesting error: https://www.daz3d.com/genesis-3-and-8-to-9-pose-converter comes up with a page with no content, just the header and footer. Reloading doesn't help. I didn't check any other pages.

    Tested on Chrome, Firefox, and Edge on Windows 10. Also present on Safari on iPhone (here I also couldn't get the hamburger menu to open: tapping changes it to green, but nothing happens, same if I try to tap search or log in).

    Loading fine here. I do own that product if it makes a difference.

    Have you tried viewing the page while not being logged in (e.g. InCognito/Private mode?) 

    Yes, on all the browsers except for the one I usually use. 

  • SofaCitizenSofaCitizen Posts: 1,861

    joanna said:

    SofaCitizen said:

    joanna said:

    I did have a problem a few days ago with two random Daz store pages were loading as plain pages, so it seems like something's broken somewhere and making rounds. (I checked, it's fixed now for me for those two pages).

    Now, I have a more interesting error: https://www.daz3d.com/genesis-3-and-8-to-9-pose-converter comes up with a page with no content, just the header and footer. Reloading doesn't help. I didn't check any other pages.

    Tested on Chrome, Firefox, and Edge on Windows 10. Also present on Safari on iPhone (here I also couldn't get the hamburger menu to open: tapping changes it to green, but nothing happens, same if I try to tap search or log in).

    Loading fine here. I do own that product if it makes a difference.

    Have you tried viewing the page while not being logged in (e.g. InCognito/Private mode?) 

    Yes, on all the browsers except for the one I usually use. 

    When you tried on your phone did you use your home wifi or mobile data?

    Wondering if there is maybe a corrupted cache somewhere on your internet connection.

This discussion has been closed.