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New Genesis, New Sales Thread: Report Issues Here "Reporting Only"

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  • IgIg Posts: 30

    The extra 10% off Friends of Sale items when you buy 2 Spotlight Releases is not working for me.

    With 1 spotlight item, I am getting 60% plus an extra 20% for having 2 artist items and being a Daz+ member, making 68% total.

    When I add a second Spotlight item, the extra 10% is not being applied to the 2 artist items.

    Screenshots attached. Thanks.

     

     

    Offer.jpg
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    Cart1.jpg
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    Cart2.jpg
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  • mdingmding Posts: 1,240

    Has anybody else had the same problem with not being able to buy, because after hitting the "place order" button you receive the message "no token passed"?

    If not,maybe it wasn't DAZ's fault after all, but maybe a criminal hacked my computer...

    Please could you inform me if this also happened to you like yesterday - thanks!

  • TheLionTheLion Posts: 24
    edited June 2023

    mding said:

    Has anybody else had the same problem with not being able to buy, because after hitting the "place order" button you receive the message "no token passed"?

    If not,maybe it wasn't DAZ's fault after all, but maybe a criminal hacked my computer...

    Please could you inform me if this also happened to you like yesterday - thanks!

    Can't speak for others, but this hasn't happened to me yet, and I already bought two Lightning Sale items today.

    Have you tried using a different browser? (Or clearing all Daz3D site data, including cookies etecetera). It might be that there's some corrupt data in your browsers cache/storage which could cause issues. Had this happen before with websites, especially after they did maintenance on the site which led to the data in my cache to no longer match what their servers were expecting. (If I had to make an educated guess, the token that is mentioned in the error message could refer to your authentication token, which basically identifies your account as being logged in and authenticated to the server).
    Instead of a different browser you could also try using the Private Browsing functionality of your browser. This basically creates a sandbox for the site(s) you load in that tab, so to the site it'll seem as if your accessing it from a new or different browser without any previously stored cookies or other data associated with that site.

    Post edited by TheLion on
  • WandWWandW Posts: 2,817

    mding said:

    Has anybody else had the same problem with not being able to buy, because after hitting the "place order" button you receive the message "no token passed"?

    If not,maybe it wasn't DAZ's fault after all, but maybe a criminal hacked my computer...

    Please could you inform me if this also happened to you like yesterday - thanks!

    I was having downloads of 'blank.html' pop up when I checked out.  I downloaded one, and it was indeed a zero-byte html file...

  • mdingmding Posts: 1,240

    WandW said:

    mding said:

    Has anybody else had the same problem with not being able to buy, because after hitting the "place order" button you receive the message "no token passed"?

    If not,maybe it wasn't DAZ's fault after all, but maybe a criminal hacked my computer...

    Please could you inform me if this also happened to you like yesterday - thanks!

    I was having downloads of 'blank.html' pop up when I checked out.  I downloaded one, and it was indeed a zero-byte html file...

    Many thanks @WandW, but that is a different issue discussed in another thread. It could be this no token passed only happend to me, which would mean i have to apologize to the mod team blush

  • mdingmding Posts: 1,240

    TheLion said:

    Can't speak for others, but this hasn't happened to me yet, and I already bought two Lightning Sale items today.

    Have you tried using a different browser? (Or clearing all Daz3D site data, including cookies etecetera). It might be that there's some corrupt data in your browsers cache/storage which could cause issues. Had this happen before with websites, especially after they did maintenance on the site which led to the data in my cache to no longer match what their servers were expecting. (If I had to make an educated guess, the token that is mentioned in the error message could refer to your authentication token, which basically identifies your account as being logged in and authenticated to the server).
    Instead of a different browser you could also try using the Private Browsing functionality of your browser. This basically creates a sandbox for the site(s) you load in that tab, so to the site it'll seem as if your accessing it from a new or different browser without any previously stored cookies or other data associated with that site.

    Thanks a lot, @TheLion. I tried with other browser, restarted computer and tablet, logged out. But I didn't clear the cache yesterday. Today i haven't tried yet, originally i didn't want to buy for some time, so not sure yet. I am beginning to doubt that it had something to do with DAZ, though.

    Could this happen without being hacked? Thanks again!

  • WandWWandW Posts: 2,817
    edited June 2023

    hjake said:

    WandW said:

    joanna said:

    miladyderyni_173d399f47 said:

    Today I have 3 more messages/orange banners - Unlock Savings!, Get $5 Off!, Get $7 Off!

    After yesterday's glitch meesages**, I have to ask if any/all of these are genuine coupon offers intended for me, or more glitches or "misaddressed mail"?

     

    **those offers are still in my messages

    Yeah, I got those too, and I thought it might be a way of making up for yesterday's glitchy message spam, but a quick test suggests the codes aren't working. 

    They didn't work for me, either.  What a load of crap!!  angry  The freebie ones that were supposedly were msent by mistake are still in my Messages...

     

    It seems it was an accident, since no date was indicated in your messages and alerts.

    Those weren't the ones I screenshotted; the " Get $5 Off!, Get $7 Off!" had the current date....

    PS, the non-free freebies are still showing in my Messages

    Post edited by WandW on
  • mdingmding Posts: 1,240

    @ mods: i aplogize, wasn't a DAZ issue, as it only happened to me. So now one month i will shut up, no complainin' from my side, i promise blush

     

  • TheLionTheLion Posts: 24
    edited June 2023

    mding said:

    TheLion said:

    Can't speak for others, but this hasn't happened to me yet, and I already bought two Lightning Sale items today.

    Have you tried using a different browser? (Or clearing all Daz3D site data, including cookies etecetera). It might be that there's some corrupt data in your browsers cache/storage which could cause issues. Had this happen before with websites, especially after they did maintenance on the site which led to the data in my cache to no longer match what their servers were expecting. (If I had to make an educated guess, the token that is mentioned in the error message could refer to your authentication token, which basically identifies your account as being logged in and authenticated to the server).
    Instead of a different browser you could also try using the Private Browsing functionality of your browser. This basically creates a sandbox for the site(s) you load in that tab, so to the site it'll seem as if your accessing it from a new or different browser without any previously stored cookies or other data associated with that site.

    Thanks a lot, @TheLion. I tried with other browser, restarted computer and tablet, logged out. But I didn't clear the cache yesterday. Today i haven't tried yet, originally i didn't want to buy for some time, so not sure yet. I am beginning to doubt that it had something to do with DAZ, though.

    Could this happen without being hacked? Thanks again!

    Judging from your description and assuming you're only having issues with the Daz3D website at the moment, I wouldn't jump to the hacking conclusion at all for now. Especially since it's happening on both the tablet and the computer. But, I can't rule it out 100% either of course.

    It almost sounds to me like there's something not quite right with your Daz3D account. Since you've probably been logged onto the Daz3D website on both the computer and the tablet with the same account, making it the common denominator (aside from your network/router). Plus, although possibly unrelated, the Daz3D website was having a lot of issues yesterday and appeared to contain some testing-code from the developers which can result in "funny" results and situations when let loose on a live-environment.

    If you want to test this, you could create a new Daz3D account and just see what happens if you buy one of the weekly freebies with that account. Might want to test to see if that fails on your main/original account as well first though, just to make sure free items also give that error. If it works with the new account, but not with the existing account, then (by process of elimination) it's fairly certainly something connected to your Daz3D account, and then you might have to contact Daz3D technical support.

    Sorry I can't be of more help. Hope you'll get it fixed soon though!

    Post edited by TheLion on
  • mdingmding Posts: 1,240

    TheLion said:

    mding said:

    TheLion said:

    Can't speak for others, but this hasn't happened to me yet, and I already bought two Lightning Sale items today.

    Have you tried using a different browser? (Or clearing all Daz3D site data, including cookies etecetera). It might be that there's some corrupt data in your browsers cache/storage which could cause issues. Had this happen before with websites, especially after they did maintenance on the site which led to the data in my cache to no longer match what their servers were expecting. (If I had to make an educated guess, the token that is mentioned in the error message could refer to your authentication token, which basically identifies your account as being logged in and authenticated to the server).
    Instead of a different browser you could also try using the Private Browsing functionality of your browser. This basically creates a sandbox for the site(s) you load in that tab, so to the site it'll seem as if your accessing it from a new or different browser without any previously stored cookies or other data associated with that site.

    Thanks a lot, @TheLion. I tried with other browser, restarted computer and tablet, logged out. But I didn't clear the cache yesterday. Today i haven't tried yet, originally i didn't want to buy for some time, so not sure yet. I am beginning to doubt that it had something to do with DAZ, though.

    Could this happen without being hacked? Thanks again!

    Judging from your description and assuming you're only having issues with the Daz3D website at the moment, I wouldn't jump to the hacking conclusion at all for now. Especially since it's happening on both the tablet and the computer. But, I can't rule it out 100% either of course.

    It almost sounds to me like there's something not quite right with your Daz3D account. Since you've probably been logged onto the Daz3D website on both the computer and the tablet with the same account, making it the common denominator (aside from your network/router). Plus, although possibly unrelated, the Daz3D website was having a lot of issues yesterday and appeared to contain some testing-code from the developers which can result in "funny" results and situations when let loose on a live-environment.

    If you want to test this, you could create a new Daz3D account and just see what happens if you buy one of the weekly freebies with that account. Might want to test to see if that fails on your main/original account as well first though, just to make sure free items also give that error. If it works with the new account, but not with the existing account, then (by process of elimination) it's fairly certainly something connected to your Daz3D account, and then you might have to contact Daz3D technical support.

    Sorry I can't be of more help. Hope you'll get it fixed soon though!

    Thanks a lot @TheLion,  i will open a ticket.

  • Richard HaseltineRichard Haseltine Posts: 100,546

    Ig said:

    The extra 10% off Friends of Sale items when you buy 2 Spotlight Releases is not working for me.

    With 1 spotlight item, I am getting 60% plus an extra 20% for having 2 artist items and being a Daz+ member, making 68% total.

    When I add a second Spotlight item, the extra 10% is not being applied to the 2 artist items.

    Screenshots attached. Thanks.

    Reported this.

  • IgIg Posts: 30

    Richard Haseltine said:

    Ig said:

    The extra 10% off Friends of Sale items when you buy 2 Spotlight Releases is not working for me.

    With 1 spotlight item, I am getting 60% plus an extra 20% for having 2 artist items and being a Daz+ member, making 68% total.

    When I add a second Spotlight item, the extra 10% is not being applied to the 2 artist items.

    Screenshots attached. Thanks.

    Reported this.

    Thanks Richard.

  • Joe2018Joe2018 Posts: 254

    I have the same Problem like @mding - on several Computers, Tablet and all browsers (Edge, Chrome, Safari).

    @mding - it would be nice if you can inform us if there is a solution

    NS: my location is Germany - maybe a problem with that?

  • Joe2018Joe2018 Posts: 254

    Update: on my iPad with Safari:

    Main Shop Page works

    Lightning Deals works

    DAZ+ Membership - did not work

    FastGrab Sale - did not work

    PC Win 11 Edge or Chrome

    Only the Main Shop Page works...

  • Joe2018Joe2018 Posts: 254

    ...and another 5 Minutes later: PC now the FastGrab Sale works

    ...curious...

  • mdingmding Posts: 1,240
    edited June 2023

    @Joe2018: also from germany. Thanks for your information! Ticket is open since almost 2hours, I will post here, if i get an answer.

    ETA: Website works for me i only can't connect with paypal because of a "no token passed" error. So basically i can't buy anything but freebies atm.

    Post edited by mding on
  • caravellecaravelle Posts: 2,450

    BIG-DEALZ doesn't work, Lightning Deals doesn't work... Location Germany.

  • IgIg Posts: 30

    Richard Haseltine said:

    Ig said:

    The extra 10% off Friends of Sale items when you buy 2 Spotlight Releases is not working for me.

    With 1 spotlight item, I am getting 60% plus an extra 20% for having 2 artist items and being a Daz+ member, making 68% total.

    When I add a second Spotlight item, the extra 10% is not being applied to the 2 artist items.

    Screenshots attached. Thanks.

    Reported this.

    This is fixed now. Thanks.

  • mdingmding Posts: 1,240

    caravelle said:

    BIG-DEALZ doesn't work, Lightning Deals doesn't work... Location Germany.

    Wasn't BIG-DEALZ only for yesterday? Doesn't work for me, too. Lightning Deals work for me (Germany), i just can't checkout to paypal... 

  • Charlie JudgeCharlie Judge Posts: 12,702

    ONCE AGAIN Lightning Deals increase in price in my cart.

  • Richard HaseltineRichard Haseltine Posts: 100,546

    Ig said:

    Richard Haseltine said:

    Ig said:

    The extra 10% off Friends of Sale items when you buy 2 Spotlight Releases is not working for me.

    With 1 spotlight item, I am getting 60% plus an extra 20% for having 2 artist items and being a Daz+ member, making 68% total.

    When I add a second Spotlight item, the extra 10% is not being applied to the 2 artist items.

    Screenshots attached. Thanks.

    Reported this.

    This is fixed now. Thanks.

    Thanks for letting us know.

  • caravellecaravelle Posts: 2,450

    mding said:

    caravelle said:

    BIG-DEALZ doesn't work, Lightning Deals doesn't work... Location Germany.

    Wasn't BIG-DEALZ only for yesterday? Doesn't work for me, too. Lightning Deals work for me (Germany), i just can't checkout to paypal... 

    Right, BIG DEALZ was yesterday. But Lightning Deals still doesn't work...

  • barbultbarbult Posts: 24,223

    Charlie Judge said:

    ONCE AGAIN Lightning Deals increase in price in my cart.

    It has been that way continuously for me for many days. Daz knows. Mods have reported it. I submitted a ticket to which they responded. But they continue to advertise one price and charge a higher price.

  • tsroemitsroemi Posts: 2,739

    barbult said:

    Charlie Judge said:

    ONCE AGAIN Lightning Deals increase in price in my cart.

    It has been that way continuously for me for many days. Daz knows. Mods have reported it. I submitted a ticket to which they responded. But they continue to advertise one price and charge a higher price.

    Same for me today. 

  • WendyLuvsCatzWendyLuvsCatz Posts: 38,178
    edited June 2023

    tsroemi said:

    barbult said:

    Charlie Judge said:

    ONCE AGAIN Lightning Deals increase in price in my cart.

    It has been that way continuously for me for many days. Daz knows. Mods have reported it. I submitted a ticket to which they responded. But they continue to advertise one price and charge a higher price.

    Same for me today. 

    yes

     

    I have however only experienced this since joining DAZ+

    Post edited by WendyLuvsCatz on
  • barbultbarbult Posts: 24,223

    I submitted another help request about the Lightning Deal price discrepancy, since they didn't fix it after closing my previous request. All they did was adjust the price of the one item I wanted to buy, when the real problem was the systematic pricing errors that continue to happen. How can Daz knowingly continue this practice? It was reported by mods and via the help system days ago. If Daz can't fix the store to sell at the advertised price, they should remove the Lightning promotion entirely until they can.
    More screenshot examples attached.

    Screenshot 2023-06-01 211616.png
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    Screenshot 2023-06-01 211327.png
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  • mdingmding Posts: 1,240

    @Joe2018: No answer from customer service yet (15 hours), meaning I didn't forget, i will post the solution here, when i hopefully receive it. "no token passed" error still there, can't buy anything but freebies. Internet says it is a problem of a website contacting paypal with too old a PHP version. But as almost nobody has this problem, this is very unlikely, or better: impossible.

  • HylasHylas Posts: 4,971

    - No "Grab N' Go" today (unless it's something I own and therefore it's not showing for me?)

    - Ordering something - anything - still downloads an html file to my local downloads folder.

  • zombietaggerungzombietaggerung Posts: 3,724

    I just "purchased" the weekly freebies and got the blank.html attempting to download.

  • Cris PalominoCris Palomino Posts: 11,324

    Hylas said:

    - No "Grab N' Go" today (unless it's something I own and therefore it's not showing for me?)

    - Ordering something - anything - still downloads an html file to my local downloads folder.

    Don't know if anything else, but Daz Big Cat is in my Grab n Go. The html issue has been reported. 

This discussion has been closed.