Loading...
> >

Returns?

DDCreateDDCreate Posts: 1,404
in New Users

I bought a hair style today that is just not good. It's for the G2F and it renders like a comb forward. Looks like my uncles hair. I hear daz is good about refunds. How do I go about doing that?

Comments

  • namffuaknamffuak Posts: 4,192

    Click on 'Contact Us' down at the bottom of the page.

    Select 'Open a Help Ticket'

    You may need to click 'Submit a Help Request' on the next page (I don't normally see this one)

    Fill in the form - I usually use "Need to return SKU xxxxx, <product name> for refund" as the subject; explain why in the Description box. The department you want is Sales Support. I usually state that store credit is acceptable (it is the 'normal' refund process anyway).

    Submit after double-checking everything; you should get an email (automated) stating that DAZ got the ticket. Processing won't start until Monday, 9:00 AM Mountain (DAZ) time at the earliest. and allow 24 hours after that. You'll get another email when they finish.

     

  • DDCreateDDCreate Posts: 1,404

    Great! Thanks for the tip and store credit is fine with me! Turns out what I was looking for could have been acheived by just using a male hair style I already owned. Should have thought about that. I just hadn't ever tried that sort of kit bashing before.

Sign In or Register to comment.