GenX2 issue

Hi, I am uable to conver either morphs or characters from V4 to G2F. I haven't tried M4 yet, I was doing a practice run. I have all the required products. I get the below error every time. 

I have followed the .pdf manual to the letter. Even used Aiko 4 like in the example in the manual. 

I would greatly appreciate some help on this.

Genx-issue.jpg
513 x 745 - 89K

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