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Crash with AMD Card

wokastraswokastras Posts: 0
in Technical Help (nuts n bolts)

Hi,

I  just installed Daz3D but i've a problem to juste make a cube.

Program crash but i don't understand because i can make a cylinder, cone, torus no problem.

 

Cube or plane, it crash.

DAZStudio.exe caused ACCESS_VIOLATION in module "C:\WINDOWS\System32\DriverStore\FileRepository\u0409016.inf_amd64_2b8774c9217183cc\B408421\atio6axx.dll

Can you help me ?

Comments

  • Richard HaseltineRichard Haseltine Posts: 102,669

    It looks to be a driver-related issue. Can you try a different driver version? Does changing the number of divisions in the cube/plane creation dialogue help?

  • wokastraswokastras Posts: 0

    Hi Richard, i change my driver of my graphic card (7900XT for information), (23.10.1 to 23.08.1)

    And no change.

    For cube, i make a cube of 1m with 1 division, same for plane and still crash

    Besides resetting the computer, I don't know what else to do...

  • timfake85timfake85 Posts: 0

    I'm having the same issue on my GPU. Same thing happens hen creating a cube. Crashes the program.

    Did you end up finding a fix for it?

  • frank0314frank0314 Posts: 14,290

    timfake85 said:

    I'm having the same issue on my GPU. Same thing happens hen creating a cube. Crashes the program.

    Did you end up finding a fix for it?

    After doing a quick search, it seems AMD has had this issue before in combination with their AV software. What AV are you running? Have you tried shutting it off and reinstalling the new driver? I'm not that familiar with AMD GPU's, but can you do a fresh installation with them like you can with NVIDIA?

  • timfake85timfake85 Posts: 0

    frank0314 said:

    timfake85 said:

    I'm having the same issue on my GPU. Same thing happens hen creating a cube. Crashes the program.

    Did you end up finding a fix for it?

    After doing a quick search, it seems AMD has had this issue before in combination with their AV software. What AV are you running? Have you tried shutting it off and reinstalling the new driver? I'm not that familiar with AMD GPU's, but can you do a fresh installation with them like you can with NVIDIA?

    I'm just using avast as my AV.

    I diabled the AV, uninstalled the driver from device manager, selecting the option to remove the driver from the system.

    Then reinstalled the basic driver package only, also selecting the factory reset option which is meant to remove any other GPU driver related program before installing.

    Rebooted system.

    Tried again and got the same error when trying to create a primitive cube.

    DAZStudio.exe caused ACCESS_VIOLATION in module "C:\WINDOWS\System32\DriverStore\FileRepository\u0410212.inf_amd64_daae2c8b5eb35aaa\B409877\atio6axx.dll" at 0033:00000000D12E49D5, DllMain()+3989317 byte(s)

  • aoc445aoc445 Posts: 0

    I have been experiencing the same issue.  Certain environments cause DAZ Studio to crash with the following message:
    DAZStudio.exe caused ACCESS_VIOLATION in module "C:\Windows\System32\DriverStore\FileRepository\u0406784.inf_amd64_f5225d40b64e3982\B405281\atio6axx.dll" at 0033:00000000E667E045, DllMain()+4043397 byte(s)

    The problem began in early September.  Before then, the environments loaded without any issues.  The same error occurs after uninstalling AMD Adrenalin, and after re-installing an earlier version of it.  This makes me think the problem lies in DAZ Studio.  I contacted DAZ support in October, but received no response.

    Is there a way for me to roll back DAZ Studio to an earlier version?

  • Richard HaseltineRichard Haseltine Posts: 102,669

    aoc445 said:

    I have been experiencing the same issue.  Certain environments cause DAZ Studio to crash with the following message:
    DAZStudio.exe caused ACCESS_VIOLATION in module "C:\Windows\System32\DriverStore\FileRepository\u0406784.inf_amd64_f5225d40b64e3982\B405281\atio6axx.dll" at 0033:00000000E667E045, DllMain()+4043397 byte(s)

    The problem began in early September.  Before then, the environments loaded without any issues.  The same error occurs after uninstalling AMD Adrenalin, and after re-installing an earlier version of it.  This makes me think the problem lies in DAZ Studio.  I contacted DAZ support in October, but received no response.

    Is there a way for me to roll back DAZ Studio to an earlier version?

    That is certainly the AMD driver that is crashing. Did Daz Studio update just befopre the crashes started? What about the AMD driver?

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