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Problem loading item after update

fireblastfireblast Posts: 40
in Technical Help (nuts n bolts)

After the update, a few hair items (I didn't check everything) had problems loading. An error box titled "Error opening file" would pop up, saying "An error occurred while reading the file, see the log file for more details". All these items worked just fine before the update. For most of them, uninstalling and reinstalling them caused them to start working again.

However, this hair is still having the problem. I tried both the Genesis 8 and 9 versions, nothing works. I tried right click -> update metadata, that didn't fix it either.

I've attached a copy of the log file.

txt
txt
log.txt
3K

Comments

  • Richard HaseltineRichard Haseltine Posts: 100,468

    That looks to be a Connect (instaling through Daz Studio) issue - it probably needs reporting to support, in the emantime installing through DIM should work.

  • fireblastfireblast Posts: 40

    How do I report it?

  • LeanaLeana Posts: 11,640

    Open a support ticket in help center: https://bugs.daz3d.com/hc/en-us

    Use the "sign in" button first, then submit a request to Technical support

  • fireblastfireblast Posts: 40

    I installed it through DIM. It no longer gives an error message, but loading the Genesis 8 version of the hair shows a bunch of gray boxes. The Genesis 9 version works ok, though.

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