Furious over 93799 Sci-Fi Add On Bundle - Why? Please Read
jukingeo
Posts: 711
Hello All,
This is mainly a vent or a rant because this isn't the first time this happened to me, but it is a poor selling tactic. The first time it happened was with a artist selling an item, but this time this is a Daz product.
Okay, so I purchased item #93799, which is the Sci-Fi Fan Art Add-On Bundle. Being a huge fan of Star Trek, I figured this was a must have. So I purchased it. Of course, I went through everything starting with the character add-ons, and those were fine. However, when I got to the ship it wouldn't properly load. It kept saying that some items were missing. So naturally I think there is something wrong with the package. So I was ready to write to technical support about it, but I tried the other ship based packages today and they all had errors saying items are missing. I said to myself that can't be because why would they release a bundle with so many issues.
So after a bit more digging and pulling up the individual items I look in the requirements section, and each one of the ship based items is just an Add on. So I am here wide eyed about this because if you click on the bundle, in the requirements section it says: Genesis 9 Starter Essentials:
https://forum.daz3d.com/sci-fi-fan-art-bundle
Now if you go down to the decription. NO WHERE does is it say that it requires the individual NCS items.
Not for nothing, when you release an item like this and that it doesn't include a required item for it to work, SAY SO!
Yeah, now, I know that one might argue that the package says ADD-ON, but not to what. The skins and face shapes work fine given that it does tell you that it is for Genesis 9 and that you need the Genesis 9 Starter Essentials. BUT, there is NO mention of the required ship items. I only found out that you need each individual NCS package by clicking on the individual items and reading it's requirements.
Not for nothing, but that is a poor way to advertise a product and I am NOT happy about it, especially given the cost of the product.
There should be a paragraph right at the beginning, in addition to what is needed under "requirements", stating that the NCS product line is needed for ship add-ons to work.
Needless to say, I am quite disappointed. So yeah, I am going to return the package.
Just my 2 cents.
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Comments
Each of the bundled packs state what they are an add-on for: NCS Runner, NCS Mess Hall, Sci-Fi Tech Gadgets, etc... And the sale page clearly shows the base items and the Star Trek add-on. This is more an issue of paying attention than poor advertising.
I think you've a point, OP. It's not accessibly laid out and it really wouldn't harm to attach the requirements to the bundle too.
You're absolutely right. The shopping in this store is already confusing enough with the caveats and attached strings without having to research 11 different items that cost 160 dollars at full mark-up, just to find out that you need to pay an additional 150 to make it work. Even just listing the Space Kit Bundle as a requirement if you don't want to list individual items would be a huge help. The idea that you should spend more time playing due diligence than you would spend in a whole trip to a big-box store...
You're right, it's poorly done. Fortunately returning items is no hassle 'round here.
I would not say that.
Note: To prevent abuse of the refund policy, if customer returns are for an excessive dollar amount or repetitive in nature, Daz 3D reserves the right to decline the refund and/or to discontinue future refunds for the customer.
https://bugs.daz3d.com/hc/en-us/articles/115003500163-What-is-Daz-3D-refund-policy-
It's a good idea to look at the individual components in a bundle. If the components are marked Add-On, they're probably not going to work as stand-alone. That whole bundle is marked Add-On. Sooner or later, the other components or bundles will probably go on sale. But in this case, you might be better off doing a return.
Have you ever heard of anybody being denied a refund due to that policy? I haven't.
I think it's more of a CYA sort of thing in case somebody starts mass-copying Daz assets, maybe for sale elsewhere.
I agree with the OP, that it would have been better to list the
https://www.daz3d.com/sci-fi-space-kit-bundle
as requirement: Sometimes wishful thinking let's me forget to check out everything, before i buy.
Still, as a star trek fan i guess i would swallow it and buy the other bundle. Edit: it is 67$ atm.
If I could get 60% off both bundles, I would buy them.
Really? So you opened a ticket for help and they just ignored them? I wouldn't tolerate that and would insist on talking to a supervisor or manager. That's not right at all. I have had issues in which I was left hanging. Meaning, they got back to me fairly quickly and I went back and forth on an issue and then suddenly, they just stopped getting back to me and I had to "cattle prod them" into continuing. Now, this has happened on some pretty tough issues and I can't complain too much as there were really only two issues that they couldn't resolve and one was the fault of the creator and that person was slow to address the situation. Sadly, that item went past the 30 day policy, but the other problem, when they didn't get back to me a second time, I just refunded the item.
can you still get it? i can't find it anymore.
It was pulled from the store a while back and given how long it's been gone and the fact it was all editorial license stuff, I would be surprised if it came back
Yes, technical support tickets are sometimes completely ignored. I have one open for way over a year with no human response. I have others in similar states. Other times technical support tickets are closed with no notification to the customer. They are just marked "Solved", with no solution, and closed, and no repoonse is allowed. You have to discover on your own, that the ticket was closed, and then file a new follow on ticket. There is no guarantee that ticket will be treated any better. Sales support is slower than in the past, but at least they eventually respond (at least in my limited usage of it).
I have had really good experiences with DAZ sales support. My most recent issue was during the PA sale last month- a very busy time. I requested a refund on an item on a Sunday evening, and the funds were in my bank Turesday morning. While that's my record response, my other tickets weren't handled much slower than that.