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return purchased content

calaopiecalaopie Posts: 215
in New Users

Is it possible to return purchased content? I bought the wrong product.

Comments

  • ChoholeChohole Posts: 33,604

    Yes.  Daz 3D is famous for it's 30 day return policy, so as long as you purchased within the last 30 days.   File a ticket HERE  to Sales Dept

  • patience55patience55 Posts: 7,006

    Usually. Click the "help" button up top and open a ticket. There should be an automated reply or 2 to your email address which indicates the ticket was received.

    Explain nicely what the problem is and I always suggest asking for "store credit" and then you can buy the right product :-)

    IF a product purchased enabled another purchase on the order at a lower price, it may not be returnable but it never hurts to ask. CS here tends to be very good.

     

  • ChoholeChohole Posts: 33,604

    That only happens in certain sales,  the Ones with punches or something similar.  And it is always spelled out if that is the case, before the sale starts.   At any other time the Refund is automatic, on request.

  • patience55patience55 Posts: 7,006

    Must be that cache system, I was certain there was no post between mine and the OP lol ... and yes it's only in certain sales and each time somebody "forgets".

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