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Underbelly not working

shack5876shack5876 Posts: 6
in Technical Help (nuts n bolts)

I purchased underbelly when it first came out, and I liked it. But now it is not loading any morphs. When I click on the underbelly image in "Characters," the basic Genesis 8 character loads with the underbelly hair and texture. BUT NO MORPHS. In fact, when I checked the installation, the morph files were missing. I tried to reload the figure, but DAZ said I had to purchase it first. I have, in fact, just repurchased the bundle for the THIRD time. And it still will not work.

Please, either tell me how to fix it or refund my money!

Dan Shackelford

Comments

  • vwranglervwrangler Posts: 4,884
    edited August 2022

    You'll need to file a help ticket for this, especially since you shouldn't have had to repurchase anything. Something seems to have gone wrong, and it sounds like you may need both sales support and tech support to untangle it all. Daz support doesn't officially monitor the forums, so they won't see your request otherwise.

    Help desk: https://helpdaz.zendesk.com/hc/en-us/requests/new

    Make sure that you're already logged in before you go to that page; it will make things much easier.

     

    Post edited by vwrangler on
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