Store not loading? (fixed)

Daventaki

Anyone else having trouble with the store only showing the loading swirls?   I have tried three browsers and my phone and its all the same.

Gordig

It's working just fine for me on Chrome.

comeaujr

Store is just spinning for me as well. Tried accessing the store in Edge and Firefox with no luck.

Rasberri

@Daventaki I am having trouble as well.. started around 7pm US central time... it just spins.. so I guess I am going to miss the flash sale.. no pages are loading.. except the forums here did.  I tried multiple browsers.. chromium based, firefox and iOs phone

 

leemoon_c43b45a114

I have the same issues with the store not loading.  It's been going on several hours at the time of this post.  Forums are working fine.

The problem occurs on multiple Macs and macOS versions using Safari as my browser.

Lee

 

Deke

Can't access my favorites list either. And its how I can quickly see if something I want is on sale!

 

Lyoness

yeah. firefox isn't working for me. I did pass the info along to Daz.

mdl062168

leemoon_c43b45a114 said:

I have the same issues with the store not loading.  It's been going on several hours at the time of this post.  Forums are working fine.

The problem occurs on multiple Macs and macOS versions using Safari as my browser.

Lee

Same issue for me, Windows 10 OS with Chrome browser

AHArt

Same here google browser on IOS

Lyoness

Lyoness said:

yeah. firefox isn't working for me. I did pass the info along to Daz.

Happy to say, firefox is working again!!!!

leemoon_c43b45a114

The store is working again for me.  Everything loading properly and my wishlist is visible again. :)

Lee

 

Daventaki

Yep working for me too!  Thanks everyone!!

nife2468

What is the fix, the site is not working for me at all

Richard Haseltine

nife2468 said:

What is the fix, the site is not working for me at all

So what is happening, and what device(s) and browser(s) are you using?

nife2468

Richard Haseltine said:

nife2468 said:

What is the fix, the site is not working for me at all

So what is happening, and what device(s) and browser(s) are you using?

I am using Firefox on a Mac, it works on my mobile Android but I can't even get the login box to pop up. I've changed permissions and checked to make sure it's not extensions and it's not. I have all the same extensions on mobile and there's no issue

nife2468

nife2468 said:

Richard Haseltine said:

nife2468 said:

What is the fix, the site is not working for me at all

So what is happening, and what device(s) and browser(s) are you using?

I am using Firefox on a Mac, it works on my mobile Android but I can't even get the login box to pop up. I've changed permissions and checked to make sure it's not extensions and it's not. I have all the same extensions on mobile and there's no issue

For reference this is what I see when I go to the shop. It just says calculating (had to take phone pic because I can't login on desktop)

Richard Haseltine

You shouldn't need to log in to see the store (though of course it won't kinow to show you special prices or hide items you own). I am using Firefox on WIndows without issue. Does Safari  work? How about Firefox if you restart in Troubleshooting mode (Help menu for me)?

nife2468

Richard Haseltine said:

You shouldn't need to log in to see the store (though of course it won't kinow to show you special prices or hide items you own). I am using Firefox on WIndows without issue. Does Safari  work? How about Firefox if you restart in Troubleshooting mode (Help menu for me)?

It's the exact same issue with Safari, and I have tried in trouble shoot to no avail. The program itself works fine, as does the download manager. I don't know what to do past this point.

Richard Haseltine

nife2468 said:

Richard Haseltine said:

You shouldn't need to log in to see the store (though of course it won't kinow to show you special prices or hide items you own). I am using Firefox on WIndows without issue. Does Safari  work? How about Firefox if you restart in Troubleshooting mode (Help menu for me)?

It's the exact same issue with Safari, and I have tried in trouble shoot to no avail. The program itself works fine, as does the download manager. I don't know what to do past this point.

 Have you tried in a private/anonymous window? if that works it may be a cookie issue or the like.

nife2468

Richard Haseltine said:

nife2468 said:

Richard Haseltine said:

You shouldn't need to log in to see the store (though of course it won't kinow to show you special prices or hide items you own). I am using Firefox on WIndows without issue. Does Safari  work? How about Firefox if you restart in Troubleshooting mode (Help menu for me)?

It's the exact same issue with Safari, and I have tried in trouble shoot to no avail. The program itself works fine, as does the download manager. I don't know what to do past this point.

 Have you tried in a private/anonymous window? if that works it may be a cookie issue or the like.

Just tried and the exact same issue, nothing pops up except a small box on the bottom left side of the screen (me facing the screen) saying; JavaScript::; The same issue on safari too

Richard Haseltine

nife2468 said:

Richard Haseltine said:

nife2468 said:

Richard Haseltine said:

You shouldn't need to log in to see the store (though of course it won't kinow to show you special prices or hide items you own). I am using Firefox on WIndows without issue. Does Safari  work? How about Firefox if you restart in Troubleshooting mode (Help menu for me)?

It's the exact same issue with Safari, and I have tried in trouble shoot to no avail. The program itself works fine, as does the download manager. I don't know what to do past this point.

 Have you tried in a private/anonymous window? if that works it may be a cookie issue or the like.

Just tried and the exact same issue, nothing pops up except a small box on the bottom left side of the screen (me facing the screen) saying; JavaScript::; The same issue on safari too

That sounds like something blocking the scripts that populate the pages (they aren't static pages on the server awaiting download). Presumably a system-level security setting, tool or utility since it is affecting two browsers, but I have no idea where you would look for it.

nife2468

Richard Haseltine said:

nife2468 said:

Richard Haseltine said:

nife2468 said:

Richard Haseltine said:

You shouldn't need to log in to see the store (though of course it won't kinow to show you special prices or hide items you own). I am using Firefox on WIndows without issue. Does Safari  work? How about Firefox if you restart in Troubleshooting mode (Help menu for me)?

It's the exact same issue with Safari, and I have tried in trouble shoot to no avail. The program itself works fine, as does the download manager. I don't know what to do past this point.

 Have you tried in a private/anonymous window? if that works it may be a cookie issue or the like.

Just tried and the exact same issue, nothing pops up except a small box on the bottom left side of the screen (me facing the screen) saying; JavaScript::; The same issue on safari too

That sounds like something blocking the scripts that populate the pages (they aren't static pages on the server awaiting download). Presumably a system-level security setting, tool or utility since it is affecting two browsers, but I have no idea where you would look for it.

Thanks for the advice. Didn't end up resolving this issue but I discovered that it is 100% because Firefox as this works in Chrome. So now I'll just use Chrome for daz3d