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Response time support

reserv888reserv888 Posts: 1,140
in Technical Help (nuts n bolts)

I have been waiting for 25 days for any form of response from the support reagarding a ticket.,

If they haven't solved it I would at least like to know someone is working on it.
(I can see the ticket in "my activities", so I know they have received it,)


How long is it reasonable to wait?

Comments

  • Richard HaseltineRichard Haseltine Posts: 99,343

    Sales or Tech support?

  • reserv888reserv888 Posts: 1,140

    Tech

  • reserv888reserv888 Posts: 1,140

    I haven't received an anknowledgment, other than the instant autogenerated reply.

    I really hope they have solution cause I have had problems with crashes since over a year.
    Now, after replacing almost everything in the computer, I still have the crashes.

     

     

  • Richard HaseltineRichard Haseltine Posts: 99,343

    Tech can take a while, depending on what they need to do.

    Have you tried posting about your issues on the forum - crashing, if it isn't a general issue, can be very hard to troubleshoot so having more eyes, from people runign a range of systems, may be useful.

  • reserv888reserv888 Posts: 1,140

    Ok, i'll try that. Thanks.

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