Product has a backwards arrow icon on it

greghornart_8fc0930be1

I just recently moved my files to a new computer. I'm using DAZ's Content Library tab to install items from the "products" pull-down menu. Most are working fine, but this one (Floyd 8) won't show the individual files for the product, and there is a strange backwards arrow icon appearing over it (see attached pic). Anyone know what this means? Or how i can determine where to find all the files associated with this product, so i can move them to my categories folder? 

Richard Haseltine

That is the Update available icon. It means the product was installed through Daz Connect (through the application itself) as well as/instead of an installer. Given that no files show it sounds as if the instalaltion essentially failed (if you right-click and browse to product folder you will probably find numerous 0 byte .part files). How do you usaully install your content? And did you just copy things across, or did you do a fresh instalaltion on the new system?

greghornart_8fc0930be1

it got complicated.. I moved all my files to the new computer's Daz directory. Floyd 8 was pasted at this time, and it looks like it is currently in its proper Daz connect folder. I double-checked and the Floyd files are there (no .part 0 byte files) .  Anyway, at that point,  I started clicking "install" on all the products I wanted  in Daz's content library tab,  but Floyd 8 was not one I chose initially to install. Then, I pasted the UserData from my old computer into runtime/support, but my old categories were not repopulating, so i checkmarked "re-import metadata" and the categories popped into existence.  After that, I attempted to install Floyd 8 from the "products" pulldown, but the files won't show and i get that Update Available Icon. What's the best way to fix the situation?