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ACCESS_VIOLATION ntdll.dll [SOLVED]

anaximanes_2000anaximanes_2000 Posts: 342
edited December 2021 in Technical Help (nuts n bolts)

*** SOLUTION *** Ensure there are no TIF files being used on the model's textures.  Once I opened the textures in Photoshop and switched them from TIF to JPG (PNG would work too), the crash ceased!  Thank you to Ice for the answer!

 

Just bought a new computer for $9,300 and I have had it up and running for a day.  I was going through my Daz workflow and got to one of the scenes I needed to render.  Every time I hit render or select the Iray view, Daz crashes and says:

DAZStudio.exe caused ACCESS_VIOLATION in module "C:\Windows\SYSTEM32\ntdll.dll" at 0033:000000009104701A, RtlSizeHeap()+266 byte(s)


I just need to keep going, but if it is doing it on the first day I am using Daz on my new rig, then how many other models or scenes will cause this?  I need to fix it, any advice?

System Info:
 Operating System: Windows 11 Pro 64-bit (10.0, Build 22000) (22000.co_release.210604-1628)
                 Language: English (Regional Setting: English)
      System Manufacturer: To Be Filled By O.E.M.
             System Model: To Be Filled By O.E.M.
                     BIOS: P1.70 (type: UEFI)
                Processor: AMD Ryzen Threadripper 3960X 24-Core Processor  (48 CPUs), ~3.8GHz
                   Memory: 262144MB RAM
      Available OS Memory: 262018MB RAM
                Page File: 24389MB used, 276539MB available
              Windows Dir: C:\Windows
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 96 DPI (100 percent)
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
 DirectX Database Version: 1.2.2
           DxDiag Version: 10.00.22000.0001 64bit Unicode

Card name: NVIDIA GeForce RTX 3090
        Manufacturer: NVIDIA
           Chip type: NVIDIA GeForce RTX 3090
            DAC type: Integrated RAMDAC
         Device Type: Full Device (POST)
          Device Key: Enum\PCI\VEN_10DE&DEV_2204&SUBSYS_147D10DE&REV_A1
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
 Device Problem Code: No Problem
 Driver Problem Code: Unknown
      Display Memory: 155356 MB
    Dedicated Memory: 24348 MB
       Shared Memory: 131008 MB
        Current Mode: 1920 x 1080 (32 bit) (60Hz)
         HDR Support: Not Supported
    Display Topology: Internal
 Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
     Color Primaries: Red(0.639648,0.330078), Green(0.299805,0.599609), Blue(0.149414,0.059570), White Point(0.312500,0.329102)
   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
        Monitor Name: Generic PnP Monitor
       Monitor Model: VX2757
          Monitor Id: VSCF931
         Native Mode: 1920 x 1080(p) (60.000Hz)
         Output Type: HDMI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

Post edited by anaximanes_2000 on

Comments

  • IceCrMnIceCrMn Posts: 2,126

    Remove any tif format files you have in that scene and see if that fixes it.

    Theres been an issue with certain types of tif files causing Studio to CTD(Crash To Desktop)

    Usually they are used for normal files, but can be used for any map.

    If it does fix it, then use your favorite photo editor to convert the tif files to png if you need the maps.

    Please report the product so it can be be fixed for the rest of us before we buy it :)

  • anaximanes_2000anaximanes_2000 Posts: 342

    The model is Parasite X:

    https://www.daz3d.com/parasitex

    Been around a loooong time.  Also, as far as I can tell everything is jpg/png with it.  I see no tiff files.

  • anaximanes_2000anaximanes_2000 Posts: 342

    Woah now, actually, I thought to myself that maybe SOME file, like you said, might actually be TIF and there are! lol  I am currently taking them into photoshop and converting to jpg to match the rest.  Will let you know!

  • anaximanes_2000anaximanes_2000 Posts: 342

    Ice..................... THANK YOU!  That worked! lol  I am very grateful for your aid!  If you ever want any creepy art from me, let me know as I'd be happy to show my gratitude!  Anyway, thanks again!

  • IceCrMnIceCrMn Posts: 2,126

    You're welcome, and Thank you for the offer.

  • faibolxfaibolx Posts: 71

    Awesome! I'm happy I found this thread :D I was getting the same problem with Chanel character  (mouth bump and diffuse maps) Thank you!

  • myotherworldmyotherworld Posts: 591

    Big thanks to IceCrMn and anaximanes_20 for this post.

    Guess what ITS STILL NOT FIXED

    Just got this to day16th April 

    2023

    "No comment" (which in its self is a comment)

  • PadonePadone Posts: 3,610

    If the asset doesn't work you don't have to fix it yourself, it is the PA who must fix it. If not you can always ask for a refund, may be then they start listening.

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