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Thickener Plugin not active after purchase and installation

endlesslovingendlessloving Posts: 71
edited August 2021 in Technical Help (nuts n bolts)

Hi there, 

I just purchased a plugin called Thickener here in the DAZ store and after installing it, it shows up in the list of plugins but is not active and when I click on the item in the list, there is a note saying that it needs to be registered. I am quite annoyed by this because I have paid for it and in the product details and also in the order confirmation I can't find anything about a necessary registration. 

SOLUTION FOUND (you can read in my comment below)
 



I also find it quite frustrating that contacting the tech support about issues with DAZ products can take weeks until one gets a response, so this is another example of some of the low quality documentation about the actual use of some of the products sold in the DAZ store. This could be way more transparent and user-friendly.

I have also downloaded the product manually and ran the exe file but it did not help with this issue. 
I am running DAZ Studio 4.15 and am logged into my account and the plugin still shows up greyed out. 

Does anybody know what I can do about this besides contacting the support?
Any help is appreciated!

Post edited by endlessloving on

Comments

  • endlesslovingendlessloving Posts: 71
    edited August 2021

    SOLUTION FOUND

    I added the serial number for this plugin (which I found in my DAZ account) manually and it did the trick. The plugin is now active!

    Post edited by endlessloving on
  • barbultbarbult Posts: 24,240
    The documentation that is installed with Thickener explains how to install and register it.
  • endlesslovingendlessloving Posts: 71

    barbult said:

    The documentation that is installed with Thickener explains how to install and register it.

    yes Sounds good but I did not find the documentation!

  • barbultbarbult Posts: 24,240
    If you install with DIM, you can right click on the package in DIM and select "show installed files". It will give you links to the files on your hard drive where DIM installed them. The file is in your library in /docs/Plugins/Thickener and is named Thickener Manual.pdf. Be sure to read the documentation. It has important information on how to use the product.
  • endlesslovingendlessloving Posts: 71

    barbult said:

    If you install with DIM, you can right click on the package in DIM and select "show installed files". It will give you links to the files on your hard drive where DIM installed them. The file is in your library in /docs/Plugins/Thickener and is named Thickener Manual.pdf. Be sure to read the documentation. It has important information on how to use the product.

    This is really good to know! Thank you! 

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