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Products not installing properly

William W_ ConnorsWilliam W_ Connors Posts: 33
in Technical Help (nuts n bolts)

I am having a problem where newly purchased files don't install properly. I have tried installing it from within DAZ, using CONTENT MANAGER, and with INSTALL MANAGER and the result is the same (see attachment).

I hope someone on the forums can help me because DAZ isn't responding to my tech support ticket. It's been a month since I submitted a support ticket. Seems to me that enhanced tech support is something they could include with Platinum Club.

William W. Connors

"Quod fuissem, fui."

 

 

 

 

 

 

Missing Links.jpg
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Comments

  • Richard HaseltineRichard Haseltine Posts: 99,368

    With Connect 9installing through DS itself) that can be a failure to decrypt, but if you still get it with an Install manager install after uninstalling the Connect I'm not sure what might cause it.

  • William W_ ConnorsWilliam W_ Connors Posts: 33

    Thanks for the comment. If it were only happening with really old items, or items from one vendor, I could start looking there - but there seems to be no rhyme or reason to it. Sigh.

     

  • PerttiAPerttiA Posts: 10,014

    Have you uninstalled within DS?

    If you haven't, the DIM installed ones don't work either as DS sees the one installed through Connect and any Connect installed ones get priority, even when the installation has failed.
    Connect also installs to a different location than DIM.

  • William W_ ConnorsWilliam W_ Connors Posts: 33

    Thanks for the comments. If it were only happening with really old items, or items from one vendor, I could start looking there - but there seems to be no rhyme or reason to it. Sigh. I have installed it from within the program, then unistalled and tried with Connect...then uninstalled and tried with DIM...sigh.

     

  • barbultbarbult Posts: 23,878
    edited July 2021

    Your screenshot shows that Daz Studio sees the version that you installed from inside Daz Studio (Daz Connect).Let me jump on the bandwagon here and repeat what has already been said: You must uninstall the bad Daz Connect version of the product before Daz Studio will see the good Daz Install Manager version. If you don't know how to uninstall the product from Daz Connect, just ask and someone here will guide you.

    Don't install a product with both Daz Connect and any other method (Daz Install Manager, Daz Central, Manual Installation). It just wastes space on your hard drive, because Daz Studio will never see anything but the Daz Connect version.

    Screenshot 2021-07-19 174507.png
    520 x 914 - 325K
    Post edited by barbult on
  • William W_ ConnorsWilliam W_ Connors Posts: 33

    Is there more to uninstalling than selecting the item within Daz and telling it to UNINSTALL?

  • barbultbarbult Posts: 23,878
    William W_ Connors said:

    Is there more to uninstalling than selecting the item within Daz and telling it to UNINSTALL?

    Nope, that's it.
  • William W_ ConnorsWilliam W_ Connors Posts: 33

    First, I want to thank you for the help.

    Here's what I did.

    1. I uninstalled the Dueling Swords file from within DAZ.
    2. I opened Connect and checked, it showed the file as uninstalled.
    3. I opened DIM and double-checked to make sure it did not appear as installed there
    4. I opened DAZ and made sure it did not appear as installed there.
    5. So far as I can tell, this item is not installed now and I have shut down all DAZ software.

    So, just to make sure I don't screw things up again, how should I proceed from here? 

  • barbultbarbult Posts: 23,878
    edited July 2021

    William W_ Connors said:

    First, I want to thank you for the help.

    Here's what I did.

    1. I uninstalled the Dueling Swords file from within DAZ.
    2. I opened Connect and checked, it showed the file as uninstalled.
    3. I opened DIM and double-checked to make sure it did not appear as installed there
    4. I opened DAZ and made sure it did not appear as installed there.
    5. So far as I can tell, this item is not installed now and I have shut down all DAZ software.

    So, just to make sure I don't screw things up again, how should I proceed from here? 

    At this point, you can just install Dueling Swords with DIM, but see my recommendation below if you are ready to start using DIM exclusively:

    My recommendation, based on all the problems I have had with Daz Connect, is to NOT use it at all and not even let Daz Studio even log in to Daz to download metadata changes. I have been doing that for months now, and it works very well for me. My Daz life is much happier without all the Daz Connect problems. If you are ready to start using DIM exclusively, then these are the steps to take:

    1. Open Daz Studio and go to Edit/Preferences (shortcut is F2).
    2. In the dialog that opens, select the Startup tab
    3. Uncheck the box to Automatically Login with Remembered Credentials
    4. Click Accept
    5. Close Daz Studio and then reopen it
    6. Open the Smart Content pane
    7. Verify that you are not logged in (It should show a button saying Login...). Don't click it ever again wink
    8. Open DIM
    9. Install the Dueling Swords product.
    10. Install all future purchases with DIM

    Any other product that you previously installed with Daz Connect, that was working properly before you took these steps, will continue working just the same way. It will still be installed with Daz Connect. Don't install those products again with DIM (unless you uninstall them with Daz Connect first).

     

    Post edited by barbult on
  • William W_ ConnorsWilliam W_ Connors Posts: 33

    Sigh. Must be something else. That didn't work. Oh well, I appreciate the effort. Maybe DAZ will get back to me before I turn 80...

  • barbultbarbult Posts: 23,878

    Can you show a screenshot, just like you did before with the Smart Content tab and the info panel at the bottom? Maybe I can see something that looks wrong. Or it could just be that there is a serious problem with the product itself.

    Are you sure DIM is configured correctly to install the products in the same place that Daz Studio is looking for them?

  • NorthOf45NorthOf45 Posts: 5,440

    The metadata remains in the database even if a product is uninstalled, and that can cause problems if it was from a different source or has changed. With the product uninstalled, go to the alphanumeric Products view in the Content Library and navigate to the Product (D -> Dueling Swords, I presume). Scroll down to the bottom of the list and there could (should) be a little greyed-out notebook icon (like for categories, with a white dotted outline) for the Product. Right-click on it, select "Delete..." and confirm. This will clear the database of any references to the Product. Now try installing again.

  • barbultbarbult Posts: 23,878

    Additional thoughts:

    Can you find the product in the Content Lbirary tab? Does it show the files there? If so, do they load?

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