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DIM launches but then disappears and cannot be run

ibr_remote aka infinity10ibr_remote aka infinity10 Posts: 469
edited June 2021 in Technical Help (nuts n bolts)

I have Windows 10 Home with the 21H1 system update installed on my new PC.  I need to install DIM so that I can install my DAZ3D content onto my new PC. DIM installs, but when I try launching it, it disappears from my screen after I sign.  I tried using Windows troubleshooter to fix the problem, but no cure.  I have not yet installed Daz Studio at this stage.  I also have not installed Daz Central at this stage.

Any hints about what I should do ?

 

Post edited by ibr_remote aka infinity10 on

Comments

  • ibr_remote aka infinity10ibr_remote aka infinity10 Posts: 469

    Ah.  Found the problem using Windows Event Viewer:

    Faulting application name: DAZ3DIM.exe, version: 1.4.0.67, time stamp: 0x5f2a38e1
    Faulting module name: LIBEAY32.dll, version: 1.0.2.8, time stamp: 0x573e3641
    Exception code: 0xc0000005
    Fault offset: 0x00000000000e6643
    Faulting process id: 0x348c
    Faulting application start time: 0x01d75fa2acf844d6
    Faulting application path: X:\Program Files\DAZ 3D\DAZ3DIM1\DAZ3DIM.exe
    Faulting module path: X:\Program Files\DAZ 3D\DAZ3DIM1\LIBEAY32.dll
    Report Id: 4fe5559a-c612-4b3d-beab-262912355867
    Faulting package full name: 
    Faulting package-relative application ID: 

     

     

  • Catherine3678abCatherine3678ab Posts: 8,334

    Contact Customer Support.

  • ibr_remote aka infinity10ibr_remote aka infinity10 Posts: 469

    Catherine3678ab said:

    Contact Customer Support.

    OK, I shall do that.

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