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Can't Get purchased product to load

RakudaRakuda Posts: 931
in Technical Help (nuts n bolts)

I bouoght this product called "The Last Stand"

https://www.daz3d.com/the-last-stand

I can't for the life of me get it to load. I tried resetting the DB and reimporting the metadata

I tried uninstalling and reinstalling the product. Still no luck.

The log says things like this:

2021-05-25 23:45:50.744 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Could not adjust thumbnail path from support path: /Runtime/Support/DAZ_3D_23724_The_Last_Stand_Ps.dsx

[...]

2021-05-25 23:45:51.597 Updated metadata for 987 of 1024 items.
2021-05-25 23:45:51.598 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Query (UPDATE "product" SET name = 'Millennium Cat LE', default_name = 'Millennium Cat LE', store_id = 1, token = '3743', artists = 'DAZ 3D', description = '', guid = '4cbc5343-c4d2-4af6-9e4e-bee9d88720a8', meta_hash = 'a430638744fd8a7b03adb578574cf20c', file_hash = '1faa73554f29d22ef83508ecb5fcc6cd', thumbnail_path = '', thumbnail_hash = '', last_update = '2013-03-05 20:32:08', date_purchased = '2005-05-18 00:00:00', date_installed = '2021-05-26 04:45:51', release_date = '2005-05-18 00:00:00', group_num = 0, hide = 'f', is_vendor = 't', has_cloud_meta_data = 't', is_installed = 'f', is_cloud_owned = 't', needs_update = 'f', normalized_name = 'millennium cat le', normalized_name_first_letter = 'M' WHERE id = 6339) failed with exception: ERROR:  duplicate key value violates unique constraint "product_guid_key"
DETAIL:  Key (guid)=(4cbc5343-c4d2-4af6-9e4e-bee9d88720a8) already exists.

2021-05-25 23:45:51.598 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): ERROR:  duplicate key value violates unique constraint "product_guid_key"
DETAIL:  Key (guid)=(4cbc5343-c4d2-4af6-9e4e-bee9d88720a8) already exists.

2021-05-25 23:45:52.096 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Could not adjust thumbnail path from support path: /Runtime/Support/DAZ_3D_23724_The_Last_Stand_Ps.dsx

2021-05-25 23:45:55.777 F:/My Daz Connect Library/data/cloud/1_23724/environments/urban/the last stand/the last stand iray.duf (1,1): Syntax error - expected '{' or '['

2021-05-25 23:45:55.777 Error reading file, see log for more details.

 

2021-05-25 23:52:38.446 F:/My Daz Connect Library/data/cloud/1_23724/environments/urban/the last stand/the last stand iray.duf (1,1): Syntax error - expected '{' or '['

2021-05-25 23:52:38.446 Error reading file, see log for more details.

2021-05-25 23:52:41.535 F:/My Daz Connect Library/data/cloud/1_23724/environments/urban/the last stand/the last stand 3dl.duf (1,1): Syntax error - expected '{' or '['

2021-05-25 23:52:41.535 Error reading file, see log for more details.

Any idea how to resolve this? I have a number of other products that have similar issues.

Comments

  • RakudaRakuda Posts: 931

    2021-05-25 23:45:51.935 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(660): sync completed with errors, 1019 items succeeded, 5 items failed.

    2021-05-25 23:45:51.935 Metadata update failed: 1019 items succeeded, 5 items failed.

    2021-05-25 23:45:52.096 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Could not adjust thumbnail path from support path: /Runtime/Support/DAZ_3D_23724_The_Last_Stand_Ps.dsx

    2021-05-25 23:45:55.777 F:/My Daz Connect Library/data/cloud/1_23724/environments/urban/the last stand/the last stand iray.duf (1,1): Syntax error - expected '{' or '['

    2021-05-25 23:45:55.777 Error reading file, see log for more details.

    2021-05-25 23:52:38.446 F:/My Daz Connect Library/data/cloud/1_23724/environments/urban/the last stand/the last stand iray.duf (1,1): Syntax error - expected '{' or '['

    2021-05-25 23:52:38.446 Error reading file, see log for more details.

    2021-05-25 23:52:41.535 F:/My Daz Connect Library/data/cloud/1_23724/environments/urban/the last stand/the last stand 3dl.duf (1,1): Syntax error - expected '{' or '['

    2021-05-25 23:52:41.535 Error reading file, see log for more details.

    2021-05-26 00:00:26.279 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Could not adjust thumbnail path from support path: /Runtime/Support/DAZ_3D_15736_Tank_Thor_Ps.dsx

    2021-05-26 00:00:26.284 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Could not adjust thumbnail path from support path: /Runtime/Support/DAZ_3D_30420_The_Tarot_Set.dsx

    2021-05-26 00:00:26.356 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Could not adjust thumbnail path from support path: /Runtime/Support/DAZ_3D_4065_The_Tavern_Ps.dsx

    2021-05-26 00:00:26.679 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Could not adjust thumbnail path from support path: /Runtime/Support/DAZ_3D_30663_TerraNaturals_Volume_1_-_Desert.dsx

    2021-05-26 00:00:26.790 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Could not adjust thumbnail path from support path: /Runtime/Support/DAZ_3D_19562_Textures_for_Secrets_Lingerie_PoserCF.dsx

    2021-05-26 00:00:26.873 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Could not adjust thumbnail path from support path: /Runtime/Support/DAZ_3D_4735_A_Thousand_and_Three_Nights_Ps.dsx

    2021-05-26 00:00:27.152 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Could not adjust thumbnail path from support path: /Runtime/Support/DAZ_3D_21386_Toddler_and_Baby_Toys_PoserCF.dsx

    2021-05-26 00:00:27.396 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Could not adjust thumbnail path from support path: /Runtime/Support/DAZ_3D_8974_Tractor_F9N.dsx

    2021-05-26 00:00:27.400 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Could not adjust thumbnail path from support path: /Runtime/Support/DAZ_3D_8974_Tractor_F9N_StudioCF.dsx

    2021-05-26 00:00:27.518 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Could not adjust thumbnail path from support path: /Runtime/Support/DAZ_3D_28551_Traveler's_Naturals_-_Rocks_Volume_5.dsx

    2021-05-26 00:00:27.662 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Could not adjust thumbnail path from support path: /Runtime/Support/DAZ_3D_20237_Trendy_Accessories_PoserCF.dsx

    2021-05-26 00:00:27.712 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Could not adjust thumbnail path from support path: /Runtime/Support/DAZ_3D_19631_Trinity_Atrium_Fallen_Ps.dsx

    2021-05-26 00:00:27.743 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Could not adjust thumbnail path from support path: /Runtime/Support/DAZ_3D_4561_Trinity_Atrium_Ps.dsx

    2021-05-26 00:00:27.905 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Could not adjust thumbnail path from support path: /Runtime/Support/DAZ_3D_20051_Tyler_HD_for_Michael_6_PoserCF.dsx

    2021-05-26 00:01:08.383 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Could not adjust thumbnail path from support path: /Runtime/Support/DAZ_3D_23724_The_Last_Stand_Ps.dsx

    2021-05-26 00:01:08.425 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Could not adjust thumbnail path from support path: /Runtime/Support/DAZ_3D_18619_Laurie_HD_for_Victoria_6_PoserCF.dsx

    2021-05-26 00:01:08.859 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Could not adjust thumbnail path from support path: /Runtime/Support/DAZ_3D_18403_Lyre_Lyre_for_Genesis_2_Female(s)_PoserCF.dsx

    2021-05-26 00:01:08.933 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Could not adjust thumbnail path from support path: /Runtime/Support/DAZ_3D_13927_Luxury_Car_1950_Ps.dsx

    2021-05-26 00:01:09.189 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Could not adjust thumbnail path from support path: /Runtime/Support/DAZ_3D_15420_Leather_Jacket_Expansion_PoserCF.dsx

    2021-05-26 00:01:09.202 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(178): Could not adjust thumbnail path from support path: /Runtime/Support/DAZ_3D_13809_Leather_Jacket_for_Genesis_PoserCF.dsx

     

  • barbultbarbult Posts: 24,240
    edited May 2021

    Are you installing with Daz Connect (inside Daz Studio)? If so, it is likely that the Daz Connect download file is corrupted, as indicated by the "Syntax error - expected '{' or '['" error message. that happens a lot with Daz Connect and is one of the reasons I gave up on it. You will probably have to submit a help request and ask them to fix the download file, if you insist on using Daz Connect.

    Where are all these Poser (_Ps) and Poser Companion (PoserCF) files coming from? Did you install those with DIM or Daz Central?  You don't need those for Daz Studio.

    You should not be installing products with both Daz Connect and DIM (or Daz Central). Daz Studio will always use the Daz Connect version even if you also install with DIM or Daz Central. Since the Daz Connect version is corrupted, installing with DIM or Daz Central does you no good unless you UNINSTALL from Daz Connect.

    The Last Stand contains both 3Delight and Iray environments for Daz Studio. I installed The Last Stand DS with DIM. Both  the 3Delight and the Iray set load fine for me. So, there is nothing wrong with the product iteslf.

    The Last Stand.jpg
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    Post edited by barbult on
  • RakudaRakuda Posts: 931
    edited May 2021

    Thanks @barbult

    Hmmm, I uninstalled in Smart Content panel in Daz Studio and reinstalled in DIM. Now it seems to work in the Content Library but is unavailable via Smart Content. I could not get it to install properly in DS.

     

    UPDATE: Actually, if I went to Smart Content and right-clicked to update meta data without installing it there, it seems to have accepted the DIM install.

     

    CL.JPG
    900 x 468 - 184K
    Post edited by Rakuda on
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