Install Error

temsak

I purchased 'Ron's Cables & Hoses'. But during installation, the error message is shown.

What to do next?

Never happen to other purchased items.

 

Thanks

MelanieL

Ron's Cables & Hoses is a set of Photoshop files. DIM is asking you to specify where your Photoshop application is installed.

Click on the arrow next to "Name" and Photoshop should be one of the options given. Then click on the arrow next to "Version" and select your PS version. Then do the same to select whether you are using 32-bit or 64-bit version of Photoshop. Finally click on the box below to select the path where Photoshop is installed (e.g. C:/Program Files/Adobe/Photoshop).

Now you should be able to install the product.

temsak

Many thanks Melaniel, for your information.

They should let me know I need Photoshop app for this item.

MelanieL

Well strictly speaking it can be used in any image editing software thay can read a .psd file - I believe this includes free software such as GIMP.

I don't use Photoshop itself ( I have an old version of Photoshop Elements installed). There is still a way to use the files - you need to create a folder which you can tell DIM is your Photoshop installation (it can be anywhere - mine is on D:\DAZ Data\Photoshop Stuff\) and you just need to create a file (as I recall a text file will do fine) and rename it to "Photoshop.exe" and DIM will accept this as a suitable Photoshop installation path.

As a note, almost everything created by Ron (www.daz3d.com/deviney) as the sole artist is for Photoshop - mostly brushes, also styles and .psd image files like Cables & Hoses. The store used to mark them as "Required Software: Photoshop", but this seems to have been lost in the latest store software introduced last Autumn. Ron has a few co-creations with the likes of Riversoft which are for use directly in Daz Studio, but mostly he is a Photoshop specialist.

MelanieL

Oh, and if the product is entirely unusable for you, remember Daz has a 30-day return policy - raise a support ticket within 30 days of purchase, explain the problem and request a refund.

temsak

Many thank again.

I'd better step into the refund process.

Your response is clear and very helpful, much faster than Daz Help staff. I asked them for a week, but your response solves my problem within hours.

MelanieL

Glad to help.

I'm guessing that the Hep staff assumed everyone uses Photoshop and thought you just had a DIM problem - I believe they are dealing with a lot of support tickets at the moment.

temsak

I know they are busy and most of them do their best and are very helpful. But not this one, to be honest.

PerttiA

Most of Ron's products are Photoshop brushes etc.