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Members Only Forum (Solved :D )

3dLux3dLux Posts: 1,231
edited September 2014 in New Users

Because of the glitch my PC Club membership wasn't automatically renewed and lapsed.

Due to budgetary reasons I didn't renew it immediately but was able to do so yesterday. For some reason the Members Only forum still doesn't appear :-S

Would be grateful for any help or advice. Not sure if I should open a ticket on this :blank:

Post edited by 3dLux on

Comments

  • fixmypcmikefixmypcmike Posts: 19,613
    edited December 1969

    It may kick in at midnight DAZ 3D time -- you may need to log out and back in before it will show. If it doesn't I'd submit a ticket.

  • 3dLux3dLux Posts: 1,231
    edited December 1969

    Thanks for the advice fixmypcmike, it didn't so I did :P

  • scorpioscorpio Posts: 8,480
    edited December 1969

    A lot of people seem to be having this problem.

  • ZarconDeeGrissomZarconDeeGrissom Posts: 5,412
    edited December 1969

    Seeing as the topic is here, n00b question from my assumption. I thought the "Members Only" was for PAs, Admins, Daz3D staff, and that elite bunch, not us mere, (rolling off tongue like "pezzente") end-users, like me :-/ . Is that assumption wrong?

  • kaotkblisskaotkbliss Posts: 2,914
    edited December 1969

    LOL yes, the Members area is for PC and PC+ members :)

  • 3dLux3dLux Posts: 1,231
    edited December 1969

    kaotkbliss said:
    LOL yes, the Members area is for PC and PC+ members :)

    True dat :lol:

    The first time I joined I had access immediately. There was a glitch that prevented recurring billing and the solution was either to cancel then renew or let it expire and renew. I wound up doing the latter.

    Not sure if this problem is due to that glitch or something else ;-P

  • Jonathan BJonathan B Posts: 114
    edited December 1969

    I joined the PC+ club after having cancelled my PC membership two years ago. One week later, I still don't have access to the Members only section :(

    I have had a ticket in with support since last Monday (I gave the system 24 hours before putting in the ticket) , but so far, they have only reset my PC+ membership and suggested I clear my browser cache and cookies. I even tried several different browser/OS combinations, but I still do not have access.

  • Richard HaseltineRichard Haseltine Posts: 102,730
    edited December 1969

    Your profiles should now be updated to give access to Members Only.

  • 3dLux3dLux Posts: 1,231
    edited December 1969

    Thankies much, Richard, it works now :cheese:

  • araneldonaraneldon Posts: 712
    edited December 1969

    Can't get into PC forum. It's only been an hour or so, but IIRC it used to be instant.

  • Jonathan BJonathan B Posts: 114
    edited December 1969

    I took me a little over a week after I joined before I could access the members only forum. I think something is broken in the PC+ membership process.

    I put in ticket in the help center and all they tried was resetting my membership and telling me to clear my browser cache. It wasn't until RIchard did something on the forum side that my access to the members section was restored.

    If he does not answer in this thread, maybe you could PM him or one of the other moderators.

  • araneldonaraneldon Posts: 712
    edited December 1969

    The store shows PC prices but still can't access the PC forum.

  • araneldonaraneldon Posts: 712
    edited December 1969

    Still no access after support "reset my account", and now they want me to install a different browser...

  • Jonathan BJonathan B Posts: 114
    edited October 2014

    That's exactly the same response I received when I opened a ticket with the Help Desk...except I already had the other browsers installed.

    Like I said, I did not get access for over a week after (re)joining and then only when Richard Haseltine, a forum administrator, saw this thread on the forum and did something to update the profiles.

    There seems to be a disconnect somewhere that is preventing new PC+ members from automatically being granted access to the forum and the Help Desk proposed solutions are definitely not working.

    Post edited by Jonathan B on
  • araneldonaraneldon Posts: 712
    edited October 2014

    They have now reset the membership and account again, still not working. Here's hoping I'm not missing anything good.

    Post edited by araneldon on
  • araneldonaraneldon Posts: 712
    edited October 2014

    Still can't get in.

    Edit: It's fixed now.

    Post edited by araneldon on
  • j cadej cade Posts: 2,310
    edited December 1969

    Add me to the list... Also can't get in.

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