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Almost 100 Broken Products: Updates and New Purchases not working

MarshianMarshian Posts: 1,462
edited November 2020 in Technical Help (nuts n bolts)

I've been looking for solutions and confirmation that DAZ knows about this. I've read other posts of people having this problem.  I submitted a ticket back in August and I still don't have a fix. The problems may be related to changes made for the Bridges (Maya, Blender, etc) There are so many of these that fixing one at a time doesn't work for me. It's taken a couple of hours to identify these as the sorting options in Smart Content will not put them all together. The list keeps growing but here's what I've found so far. These products have missing or corrupt textures and/or missing geometry or nothing happens when I try to load them. The icons for most have the triangle. I'm using the latest version of DS, I've reimported metadata, updated metadata, and tried to uninstall and reinstall some of them. They are still broken. 

Could someone check a couple of these in Smart Content (that were also installed there) and see if they work? 

  1. Factory Robot 14911

  2. Affinity 5402

  3. Tiki Island 16734

  4. Throne of the Wolfking 2067

  5. Reflections Furniture 12095

  6. The Desk Collection 16200

  7. Carnival Midway Interiors 13141

  8. Queen Anne Parlor Furniture Part 1 13447

  9. Cryo Chambers 13217

  10. Fantasy Camp II 14208

  11. Umbrella Patio Table 17857

  12. Horse Accessories 15313

  13. The Drill Tank 19120

  14. Reparation 9804

  15. Dark Places: Back Alley 2k9 2539

  16. BRC - Tranquility 3232

  17. Spanish Rose -- Chalet de Sevilla 3499

  18. Steam Carriage 3769

  19. Southside Steamworks 3821

  20. The King's Pass 4171

  21. Sting-Ray 4299

  22. Manor House 4631

  23. Modular Command Chair 4804

  24. Ancient Greek Boat 5572

  25. Praetorian Autoturret 6957

  26. Queen Hetepheres' Sedan Chair 6998

  27. Oneiros 8949

  28. Old West Sheriffs Office 9087

  29. Wristbreakers 9332

  30. Divinity Skies Ascension 9717

  31. The Cupola 9939

  32. Fontaine 10185

  33. Fantasy Separates Vol 2 10283

  34. Fifties Dinette Set 10442

  35. Quad Tank 10443

  36. Discordia 10451

  37. Classic Rayguns 11403

  38. Parkside High Hallways 12607

  39. Sacrament Font 12635

  40. Carnival Midway Interiors 13141

  41. Dental Tools 13259

  42. Retro and Junkyard Jetpacks 13276

  43. Automatic Teller Machine 13472

Post edited by Marshian on

Comments

  • MarshianMarshian Posts: 1,462
    edited November 2020

    More! I think I'm noticing a pattern, they may be all DAZ originals

    West Park Morgue 13662

    Starship Sky Hammer 13962

    Parkside Point 14209

    Old Fashioned Bicycles 14723

    Modern Lawnmower 14779

    The Deck Collection 19319

    Punching Bags 14879

    Pickup Dred 14900

    Reflect Me 15063

    Parkside Freight 15103

    Ceremonial Horse Armor 15324

    Shelter 15443

    Bus Maxis 15450

    Deco Living 1 15961

    Construction Tools Collection 16114

    In The City: Destroyed Bridge 16487

    File It Away 16679

    Elevator Hallway 16975

    Several Genesis 2 mermaid products

    DAZ Barn 17045

    DAZ Water Pump and Grain Silo 17164

    Hover Platform 17181

    Alien Module 17423

    Security Systems 7644

    Alien Invasion! 17738

    The Chair Collection 17809

    Umbrella Patio Table 17857

    Deco Mirror 18326

    Pink Oak Desk 18636

    Nomad Module 2 18657

    Crossbows 18817

    Post edited by Marshian on
  • fastbike1fastbike1 Posts: 4,077
    edited November 2020

    @Marshian

    Not sure this is any help, but i can see and load Ceremonial Horse armor w/o any problems. Not that i do not use Smart Content.

    Screenshot 2020-11-13 091603.png
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    Post edited by fastbike1 on
  • MarshianMarshian Posts: 1,462
    edited November 2020

    Thanks fastbike1. I think this fits with my investigation so far. And even though I use the Content Library too these products were installed through Smart Content so they are messed up there as well 

    Screenshot 2020-11-13 120227.jpg
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    Post edited by Marshian on
  • MarshianMarshian Posts: 1,462
    edited November 2020

    I finished my search. It took more than a full day to go through my products. I did this because I want to help DAZ fix them. I added this to my ticket from August. Nearly 100 products don't work for me and I'm almost positive they are all DAZ Originals.

    Post edited by Marshian on
  • MelanieLMelanieL Posts: 7,328

    Are you installing with DIM or Connect? And are you on the latest version of Daz Studio?

    I'm still on DS 4.12.0.86 (because my elderly GPU isn't supported by the latest Iray release) and I use purely DIM to install.

    I have most of the products in your first list, so thought I would take a look this evening. So far I tried Factory Robot, Tiki Island, Throne of the Wolfking, Reflections Furniture and The Desk Collection - they all appeared perfectly well in Smart Content and loaded with no errors for me.

    I've not had any updates to any of those 5 products recently - three of them were installed in 2015, one in 2016 and one in 2017 - I don't see any new versions in DIM so I presume the zip files have not changed since then.

    Would you like me to continue down the list tomorrow, or are our install methods and/or DS version too different to prove anything?

  • MarshianMarshian Posts: 1,462
    Hi Melanie. I installed/updated through smart content. I updated to DS 4.14 but this problem started in August when I was using 4.12. What's weird is these products showed as updates then were categorized as new installs. No need to check more products as I think the issue is with smart content and you're using DIM. Thanks for checking those few.
  • DKriegerDKrieger Posts: 66

    Marshian, I will look and see if I have the same products. 

    I use Daz Connect as well and constantly find products that have issues exactly like you are describing.  It kind of drives me insane. 

    Daz Connect is the easiest and most logical way to install stuff, imho.  Every time I buy things I just boot up Daz Studio and go to the install tab and joyfully see a page of things to install. 

    Often I go through a buying spree and buy a bunch of bundles that are on sale - so tons of stuff that I don't look at right away, so it can take me months before I stumble upon something that has the exact problems you've listed.  Missing texture is a huge one, as are the broken thumbnails.  I could probably add another hundred to your list easily.

    Anyway, just wanted to tell you that you aren't crazy and I'm glad to see someone posting about this.

  • AscaniaAscania Posts: 1,849

    I just installed the Steam Carriage via DIM as a test. Everything worked as it is supposed to.

  • MarshianMarshian Posts: 1,462

    Hi Ascania. Thanks for your test and confirmation on this. I've been using Smart Content to install and hope to continue. Using the DIM instead is one of the fixes I was told about but I have so many of these products now. I'm hoping for some kind of magic bullet laugh

  • LindseyLindsey Posts: 1,985
    edited November 2020

    When I come across a connect installed product with files that don't work, no working icons, etc such as what you are describing, I can usually fix the product install myself by downloading the DIM installer and extract and overwrite the files to the product's folder in My Daz Connect Library\data\cloud. 

    If DAZ Studio was open at the time of the file overwrite, exit and restart DAZ Studio.

    It's easier to fix the product install myself then spending the time to report the DAZ Connect product install issues and not getting resolution in a timely manner.

    Try fixing one and see if this fix works for you.

     

     

    Post edited by Lindsey on
  • petes imagespetes images Posts: 213
    edited November 2020
    Lindsey said:

    When I come across a connect installed product with files that don't work, no working icons, etc such as what you are describing, I can usually fix the product install myself by downloading the DIM installer and extract and overwrite the files to the product's folder in My Daz Connect Library\data\cloud. 

    If DAZ Studio was open at the time of the file overwrite, exit and restart DAZ Studio.

    It's easier to fix the product install myself then spending the time to report the DAZ Connect product install issues and not getting resolution in a timely manner.

    Try fixing one and see if this fix works for you.

     

     

    I did this with a few of mine including the Ceremonial Armour, took a while but it worked. This is what i did. Located the file in explorer/downloaded the maunual install file from Daz/located that folder in explorer/opened explorer in a seperate window/put them both side by side/dragged and dropped the files from the manual install into the folder where the product is listed/should ask if you wish to overwrite the original files/select "yes". this worked and i got them all back. just having problems with Actual Eyes as this is all i get  when i try to use them. have submitted a ticket but they have at least informed me it could take several weeks. just took a closer look at your list i also had problems with 16, 17, 18, and 20

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    Post edited by petes images on
  • MarshianMarshian Posts: 1,462

    Thanks Lindsey  and petes images . I really appreciate the confirmation here. I have used this find/replace method with varying results, mostly it works. Whats been surprising about this issue is finding out (so far) that a lot of people don't use Smart Content. I find it so easy to use. 

  • MoreTNMoreTN Posts: 265

    I wonder if most people are like me - when something receives bad press upon initial release, it takes ages for me to decide to use it. I think there was, and continues to be, problems with Smat Content and DIM and the Content Library work for me, so I don't change.

    I can't imagine ever using Central!

  • evilded777evilded777 Posts: 2,464

    I can neither confirm nor deny, only that after August I vowed never to use Connect again.

    I adopted immediately and have been burned too many times at this point.  It is a shame, because it generally is the best option for most types of content.

  • MarshianMarshian Posts: 1,462
    edited November 2020

    Here is the full list of my products that are broken. The update as of today, which is troubling, is that several of these have now completely disappeared from Smart Content and Content library. A few I checked still show in DIM and online in my Product List but nowhere within Daz Studio.

    1. Factory Robot 14911

    2. Affinity 5402

    3. Tiki Island 16734

    4. Throne of the Wolfking 2067

    5. Reflections Furniture 12095

    6. The Desk Collection 16200

    7. Carnival Midway Interiors 13141

    8. Queen Anne Parlor Furniture Part 1 13447

    9. Cryo Chambers 13217

    10. Fantasy Camp II 14208

    11. Umbrella Patio Table 17857

    12. Horse Accessories 15313

    13. The Drill Tank 19120

    14. Reparation 9804- no files to download

    15. Dark Places: Back Alley 2k9 2539

    16. BRC - Tranquility 3232

    17. Spanish Rose -- Chalet de Sevilla 3499

    18. Steam Carriage 3769

    19. Southside Steamworks 3821

    20. The King's Pass 4171

    21. Sting-Ray 4299

    22. Manor House 4631

    23. Modular Command Chair 4804

    24. Ancient Greek Boat 5572

    25. Praetorian Autoturret 6957

    26. Queen Hetepheres' Sedan Chair 6998

    27. Oneiros 8949

    28. Old West Sheriffs Office 9087

    29. Wristbreakers 9332

    30. Divinity Skies Ascension 9717

    31. The Cupola 9939

    32. Fontaine 10185

    33. Fantasy Separates Vol 2 10283

    34. Fifties Dinette Set 10442

    35. Quad Tank 10443 - gave extra long message

    36. Discordia 10451

    37. Classic Rayguns 11403

    38. Parkside High Hallways 12607

    39. Sacrament Font 12635

    40. Carnival Midway Interiors 13141

    41. Dental Tools 13259

    42. Retro and Junkyard Jetpacks 13276

    43. Automatic Teller Machine 13472

    44. West Park Morgue 13662

    45. Starship Sky Hammer 13962

    46. Parkside Point 14209

    47. Old Fashioned Bicycles 14723

    48. Modern Lawnmower 14779

    49. The Deck Collection 19319

    50. Punching Bags 14879

    51. Pickup Dred 14900

    52. Reflect Me 15063

    53. Parkside Freight 15103

    54. Ceremonial Horse Armor 15324

    55. Shelter 15443

    56. Bus Maxis 15450

    57. Deco Living 1 15961

    58. Construction Tools Collection 16114

    59. In The City: Destroyed Bridge 16487

    60. File It Away 16679

    61. Elevator Hallway 16975

    62. Several Genesis 2 mermaid products - no idea which ones

    63. DAZ Barn 17045

    64. DAZ Water Pump and Grain Silo 17164

    65. Hover Platform 17181

    66. Alien Module 17423

    67. Security Systems 7644

    68. Alien Invasion! 17738

    69. The Chair Collection 17809

    70. Umbrella Patio Table 17857

    71. Deco Mirror 18326

    72. Pink Oak Desk 18636

    73. Nomad Module 2 18657

    74. Crossbows 18817

    75. Robot Rem 18902

    76. The Deck Collection 19319

    77. Submarine Goldfish 19460

    78. Big Guns SciFi Weapons 19507

    79. Fafnir 19743

    80. Motorbike ZAZ 19791

    81. Tech Drones 19964

    82. Rocket Platform 20004

    83. City Bus Stop 20108

    84. The Ladder Collection 20117

    85. Helter Skelter 20257

    86. Polearms 20349

    87. Industrial Pneumatic Tools 20499

    88. Car Mark 20643 

    89. Coach Imperator 20644

    90. Drafting Tools 22776

    91. Pay Phones 22361

    92. Zweihänders 22218

    93. The Bedroom Collection 21738

    94. BRC Fortitude 21662

    95. Ready to Play - Backgammon Set 21497

    96. Collective3d Portrait Vignettes Contemporary 2 21208

    97. Sci-fi Outpost Props 21152

    98. Toll Booth 20788

    99. Sacrament Iray Addon 37661 (Discovered on 17Nov2020)

    100. Mortis for Sacrament Iray Addon 62781 (missing geometry)

    101. These 4 products (below) are stuck in a perpetual state of an available update.  Unlike the products above three of these still Work, Only the midway interiors product is not working

    102. image

    Post edited by Marshian on
  • barbultbarbult Posts: 23,924
    edited November 2020
    Marshian said:

    Thanks Lindsey  and petes images . I really appreciate the confirmation here. I have used this find/replace method with varying results, mostly it works. Whats been surprising about this issue is finding out (so far) that a lot of people don't use Smart Content. I find it so easy to use. 

    I posted a list of reasons why I finally gave up on Daz Connect back in February. If 101 unusable products didn't convince you, maybe my list of troubles will push you over the threshold. wink 

    It is possible that some of my troubles have since been fixed, but I have never received any response from customer service to hint that any of my Daz Connect help requests have been fixed. 

    Post edited by barbult on
  • ArtAngelArtAngel Posts: 1,641
    edited December 2020

    Marshian said:

    Here is the full list of my products that are broken. The update as of today, which is troubling, is that several of these have now completely disappeared from Smart Content and Content library. A few I checked still show in DIM and online in my Product List but nowhere within Daz Studio.

    1. Oneiros 8949

    2. Old West Sheriffs Office 9087

    3. Wristbreakers 9332

    4. Divinity Skies Ascension 9717

    Tried a few. It appears to be a user related issue. Can also be found in Daz 4.10 4. 11 and 4.14 but I use DIM to download. I never use connect or central.
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    Post edited by ArtAngel on
  • MarshianMarshian Posts: 1,462

    Thanks ArtAngel. SO far what I'll need to do is go through these 100 products to uninstall them and then reinstall through the DIM. I've tried this route with varying results though

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