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smart content was showing and is not gone

judithjudith Posts: 0
edited December 1969 in New Users

I'm using DAZ Studio 4.6 on Mac OS X 10.9.

Everything was working fine and then (I must have done something) the smart content tabs under All in the left panel (I think these are called "vertical labels") were gone. I'm trying to get them back.

I've uninstalled and re-installed all my DAZ software and content but the problem persists.

I've also reimported the metadata and the problem persists.

I've checked that the DAZ Content Management Service process is running and it is.

How do I get back the vertical labels in the Smart Content panel?

Comments

  • mark128mark128 Posts: 1,029
    edited December 1969

    judith said:
    I'm using DAZ Studio 4.6 on Mac OS X 10.9.

    Everything was working fine and then (I must have done something) the smart content tabs under All in the left panel (I think these are called "vertical labels") were gone. I'm trying to get them back.

    I've uninstalled and re-installed all my DAZ software and content but the problem persists.

    I've also reimported the metadata and the problem persists.

    I've checked that the DAZ Content Management Service process is running and it is.

    How do I get back the vertical labels in the Smart Content panel?

    If you have just closed the smart content panel, you can get it back from the menu Window -> Panes (Tabs) -> Smart Content

    It may open as a floating window, but you can dock it were you want it.

  • judithjudith Posts: 0
    edited December 1969

    Thanks, but the panel is open, it just doesn't any content except for the "All" at the top. Before, there were a bunch of choices below "All".

  • mark128mark128 Posts: 1,029
    edited August 2014

    judith said:
    Thanks, but the panel is open, it just doesn't any content except for the "All" at the top. Before, there were a bunch of choices below "All".

    This then sounds like your CMS data base is not functioning correctly.

    What version of DAZ studio are you using. Go to Help -> About DAZ Studio ...

    The most recent version is 4.6.3.52.

    This latest version supports a new data base, PostgreSQL as well as the older Valentina data base.

    If you are using this release, you can go to Help -> Troubleshooting -> View Log Fill ..

    Search for something like this:

    Connected to CMS: PostgreSQL 9.3.4, compiled by Visual C++ build 1600, 64-bit

    That is the message in my log file on a windows machine. I'm sure on a Mac it would be different.

    I suspect you are still using the older Valentina data base. One of the reasons DAZ is switching to PostgreSQL is the Valentina data base had a lot of problems with getting corrupted.

    If you are still using Valentina data base, you might trying finding its log files and see if it is getting any errors. On Windows the log files are in the directory Program Files -> DAZ 3D -> Content Management Service -> vlogs. On a Mac these are suppose to be in /LibrrayDAZ 3D/Content Manager Service/vlogs according to the Mac FAQ.

    Post edited by mark128 on
  • judithjudith Posts: 0
    edited December 1969

    Thanks for your help.

    I am running 4.6.3.52 on Mac OS X 10.9.

    My log file contains a message saying "error connecting to CMS". Here is an excerpt from the file:

    +++++++++++++++ DAZ Studio 4.6.3.52 starting +++++++++++++++++
    Platform bits: 64
    Qt Version: 4.8.6
    OpenSubdiv Version: 2.3.5
    Running on Macintosh OS 10.9 Mavericks
    Current DateTime:
    Loc: Mon Aug 11 20:46:07 2014
    UTC: Tue Aug 12 00:46:07 2014
    Temp Data:
    Location = /Users/judith/Library/Application Support/DAZ 3D/Studio4/temp
    Disk Total: 931.0 GB (999695822848)
    Disk Avail: 227.1 GB (243935731712)
    Locale: en_US
    No translator found.
    Reading style definition /Applications/DAZ 3D/DAZStudio4 64-bit/resources/style/Highway.style
    Creating managers
    Reading help index
    Reading help file /Applications/DAZ 3D/DAZStudio4 64-bit/docs/DAZ Studio/DAZStudioHelp.dsx
    Reading help file /Applications/DAZ 3D/DAZStudio4 64-bit/docs/Plugins/EXPExporter/ExPExporter.dsx
    Reading help file /Applications/DAZ 3D/DAZStudio4 64-bit/docs/Plugins/FBXExporter/FBXExporter.dsx
    Reading help file /Applications/DAZ 3D/DAZStudio4 64-bit/docs/Plugins/FigureSetup/FigureSetup.dsx
    Reading help file /Applications/DAZ 3D/DAZStudio4 64-bit/docs/Plugins/JointEditor/JointEditor.dsx
    Reading help file /Applications/DAZ 3D/DAZStudio4 64-bit/docs/Plugins/LayeredImageEditor/LayeredImageEditor.dsx
    Reading help file /Applications/DAZ 3D/DAZStudio4 64-bit/docs/Plugins/MorphLoader/MorphLoader.dsx
    Reading help file /Applications/DAZ 3D/DAZStudio4 64-bit/docs/Plugins/MorphLoaderPro/MorphLoaderPro.dsx
    Reading help file /Applications/DAZ 3D/DAZStudio4 64-bit/docs/Plugins/PolygonGroupEditor/PolygonGroupEditor.dsx
    Reading help file /Applications/DAZ 3D/DAZStudio4 64-bit/docs/Plugins/TextureAtlas/TextureAtlas.dsx
    Reading help file /Applications/DAZ 3D/DAZStudio4 64-bit/docs/Plugins/WeightMapBrush/WeightMapBrush.dsx
    Reading help file /Applications/DAZ 3D/DAZStudio4 64-bit/docs/inlinehelp.dsx
    Scanning import folders
    Scanning content folders
    Using GLEW 1.9.0
    Supported OpenGL extensions:
    GL_ARB_color_buffer_float
    GL_ARB_depth_buffer_float
    GL_ARB_depth_clamp
    GL_ARB_depth_texture
    GL_ARB_draw_buffers
    GL_ARB_draw_elements_base_vertex
    GL_ARB_draw_instanced
    GL_ARB_fragment_program
    GL_ARB_fragment_program_shadow
    GL_ARB_fragment_shader
    GL_ARB_framebuffer_object
    GL_ARB_framebuffer_sRGB
    GL_ARB_half_float_pixel
    GL_ARB_half_float_vertex
    GL_ARB_imaging
    GL_ARB_instanced_arrays
    GL_ARB_multisample
    GL_ARB_multitexture
    GL_ARB_occlusion_query
    GL_ARB_pixel_buffer_object
    GL_ARB_point_parameters
    GL_ARB_point_sprite
    GL_ARB_provoking_vertex
    GL_ARB_seamless_cube_map
    GL_ARB_shader_objects
    GL_ARB_shader_texture_lod
    GL_ARB_shading_language_100
    GL_ARB_shadow
    GL_ARB_shadow_ambient
    GL_ARB_sync
    GL_ARB_texture_border_clamp
    GL_ARB_texture_compression
    GL_ARB_texture_compression_rgtc
    GL_ARB_texture_cube_map
    GL_ARB_texture_env_add
    GL_ARB_texture_env_combine
    GL_ARB_texture_env_crossbar
    GL_ARB_texture_env_dot3
    GL_ARB_texture_float
    GL_ARB_texture_mirrored_repeat
    GL_ARB_texture_non_power_of_two
    GL_ARB_texture_rectangle
    GL_ARB_texture_rg
    GL_ARB_transpose_matrix
    GL_ARB_vertex_array_bgra
    GL_ARB_vertex_blend
    GL_ARB_vertex_buffer_object
    GL_ARB_vertex_program
    GL_ARB_vertex_shader
    GL_ARB_window_pos
    GL_EXT_abgr
    GL_EXT_bgra
    GL_EXT_bindable_uniform
    GL_EXT_blend_color
    GL_EXT_blend_equation_separate
    GL_EXT_blend_func_separate
    GL_EXT_blend_minmax
    GL_EXT_blend_subtract
    GL_EXT_clip_volume_hint
    GL_EXT_compiled_vertex_array
    GL_EXT_debug_label : NOT INITIALIZED
    GL_EXT_debug_marker
    GL_EXT_depth_bounds_test
    GL_EXT_draw_buffers2
    GL_EXT_draw_range_elements
    GL_EXT_fog_coord
    GL_EXT_framebuffer_blit
    GL_EXT_framebuffer_multisample
    GL_EXT_framebuffer_object
    GL_EXT_framebuffer_sRGB
    GL_EXT_geometry_shader4
    GL_EXT_gpu_program_parameters
    GL_EXT_gpu_shader4
    GL_EXT_multi_draw_arrays
    GL_EXT_packed_depth_stencil
    GL_EXT_packed_float
    GL_EXT_provoking_vertex
    GL_EXT_rescale_normal
    GL_EXT_secondary_color
    GL_EXT_separate_specular_color
    GL_EXT_shadow_funcs
    GL_EXT_stencil_two_side
    GL_EXT_stencil_wrap
    GL_EXT_texture_array
    GL_EXT_texture_compression_dxt1
    GL_EXT_texture_compression_s3tc
    GL_EXT_texture_env_add
    GL_EXT_texture_filter_anisotropic
    GL_EXT_texture_integer
    GL_EXT_texture_lod_bias
    GL_EXT_texture_mirror_clamp
    GL_EXT_texture_rectangle
    GL_EXT_texture_shared_exponent
    GL_EXT_texture_sRGB
    GL_EXT_texture_sRGB_decode
    GL_EXT_timer_query
    GL_EXT_transform_feedback
    GL_EXT_vertex_array_bgra
    GL_APPLE_aux_depth_stencil
    GL_APPLE_client_storage
    GL_APPLE_element_array
    GL_APPLE_fence
    GL_APPLE_float_pixels
    GL_APPLE_flush_buffer_range
    GL_APPLE_flush_render : NOT INITIALIZED
    GL_APPLE_object_purgeable
    GL_APPLE_packed_pixels : NOT INITIALIZED
    GL_APPLE_pixel_buffer
    GL_APPLE_rgb_422
    GL_APPLE_row_bytes
    GL_APPLE_specular_vector
    GL_APPLE_texture_range
    GL_APPLE_transform_hint
    GL_APPLE_vertex_array_object
    GL_APPLE_vertex_array_range
    GL_APPLE_vertex_point_size : NOT INITIALIZED
    GL_APPLE_vertex_program_evaluators
    GL_APPLE_ycbcr_422
    GL_ATI_blend_equation_separate : NOT INITIALIZED
    GL_ATI_blend_weighted_minmax : NOT INITIALIZED
    GL_ATI_separate_stencil
    GL_ATI_texture_compression_3dc
    GL_ATI_texture_env_combine3
    GL_ATI_texture_float
    GL_ATI_texture_mirror_once
    GL_IBM_rasterpos_clip
    GL_NV_blend_square
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    GL_NV_texgen_reflection
    GL_NV_texture_barrier
    GL_SGI_color_matrix
    GL_SGIS_generate_mipmap
    GL_SGIS_texture_edge_clamp
    GL_SGIS_texture_lod

    OpenGL features for current hardware:
    OpenGL provider: ATI Technologies Inc.
    OpenGL renderer: ATI Radeon HD - FirePro D300 OpenGL Engine
    OpenGL version: 2.1.0
    Maximum number of lights: 8
    Number of auxiliary buffers: 0
    Number of texture units: 8
    Depth buffer bit resolution: 24
    Maximum OpenGL texture size: 16384 x 16384
    Current OpenGL Texture Quality Setting: Good Performance
    RGBA color bitplane resolutions: 8 8 8 8
    Shadow mapping supported
    VBO supported
    Error connecting to CMS
    *** Scene Cleared ***

  • mark128mark128 Posts: 1,029
    edited December 1969

    The reason smart content is empty is DAZ studio cannot connect to the CMS data base.

    Did you install the PostgreSQL data base?

    If you are using DIM, it would be a product call "PostgreSQL CMS" that would have appeared in DIM around the time of the most recent DAZ Studio update.

  • judithjudith Posts: 0
    edited December 1969

    Thanks for your help. I'm going to delete everything and start from scratch.

  • SpottedKittySpottedKitty Posts: 7,232
    edited December 1969

    Note that most of the time, "delete everything and start from scratch" makes no difference (except it takes a lot longer to get ready for another try at running the program, and if your internet connection is bandwidth-capped, you just ate up a big chunk of your weekly/monthly allowance). The actual files for your content are almost always going to be perfectly all right. The most likely problem is going to be in your content database, which is completely separate and not stored in the same place as your content. Most of the time, all you need to do is delete this content database and rebuild it with the data that's already in your computer. (A corrupted database, which happens occasionally, is one of the more common causes of the CMS failing.)

    * In D|S, go to the Content Library tab (not Smart Content).

    * Click on the Options button in the top right corner (four lines with a little arrow). Click on "Content DB Maintenance...".

    * Click on the "Reset Database" tickbox, then "Accept". This will wipe-and-start-from-scratch only the content database.

    * Bring up the maintenance dialog again, and this time click on "Re-Import Metadata". This might take a little while if you have a lot of content, as it's rebuilding the database from the files extracted from your downloaded content installers. Still a lot faster than deleting everything, though.

    * Close D|S, then restart it. The CMS should now pick up the rebuilt database and begin populating your Smart Content tab.

    * As a precaution and to save time for when (not "if") this happens again, it's generally considered a good idea to save your database every time you make changes to it. You do this with "Export User Data" again in the maintenance dialog.

  • mark128mark128 Posts: 1,029
    edited December 1969

    SpottedKitty said:
    Note that most of the time, "delete everything and start from scratch" makes no difference (except it takes a lot longer to get ready for another try at running the program, and if your internet connection is bandwidth-capped, you just ate up a big chunk of your weekly/monthly allowance). The actual files for your content are almost always going to be perfectly all right. The most likely problem is going to be in your content database, which is completely separate and not stored in the same place as your content. Most of the time, all you need to do is delete this content database and rebuild it with the data that's already in your computer. (A corrupted database, which happens occasionally, is one of the more common causes of the CMS failing.)

    * In D|S, go to the Content Library tab (not Smart Content).

    * Click on the Options button in the top right corner (four lines with a little arrow). Click on "Content DB Maintenance...".

    * Click on the "Reset Database" tickbox, then "Accept". This will wipe-and-start-from-scratch only the content database.

    * Bring up the maintenance dialog again, and this time click on "Re-Import Metadata". This might take a little while if you have a lot of content, as it's rebuilding the database from the files extracted from your downloaded content installers. Still a lot faster than deleting everything, though.

    * Close D|S, then restart it. The CMS should now pick up the rebuilt database and begin populating your Smart Content tab.

    * As a precaution and to save time for when (not "if") this happens again, it's generally considered a good idea to save your database every time you make changes to it. You do this with "Export User Data" again in the maintenance dialog.

    In this case I'm not sure this will work since DAZ Studio is not able to connect to the data base according to the log file.

    I'm not sure which data base she has installed. In her first post she says the DAZ Content Management Service process is running, but the log file says DAZ Studio cannot connect to it.

    If she is still running the old data base, then I would look in /LibrrayDAZ 3D/Content Manager Service/vlogs at the most recent log file and look for errors.

    If she has installed PostgreSQL (perhaps that is when the smart content disappeared), then she could try uninstalling it from DIM. DAZ Studio should then fall back to the older Valentina data base and perhaps her smart content would come back.

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