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Why is DS 64-bit closing directly after opening?

hmurrell729hmurrell729 Posts: 14
edited August 2020 in Technical Help (nuts n bolts)

I have been haveing issues with Daz for a little while now and decided to see if unistalling and reinstalling would help. After several hours of fighting with Daz Central and trying to uninstall I finally seemed to get everything uninstalled. I had difficulty reinstalling Daz then, now that it is installed it closes right after opening. How do I fix this issue. My OS is Win 10 64-bit and I have a GTX 1080 video card. I have unistalled and reinstalled the software already also.

Post edited by Chohole on

Comments

  • Richard HaseltineRichard Haseltine Posts: 100,778

    Check the log file:

    %AppData%/daz 3d/studio4/log.txt

    (just paste that into the address bar of a file browser window). The last few lines may help to identify the issue.

  • hmurrell729hmurrell729 Posts: 14
    Richard Haseltine said:

    Check the log file:

    %AppData%/daz 3d/studio4/log.txt

    (just paste that into the address bar of a file browser window). The last few lines may help to identify the issue.

    I did what you suggested but I don't know what I am looking at, can you please help. These are the last lines that have a warning on them. The last two lines say the Metadata update succeeded, then Executaing startup script... The following are the lines directly before that.

    2020-08-03 08:28:44.487 WARNING: QMetaObject::connectSlotsByName: No matching signal for on_pslJpegSaveQuality_valueChanged(int)
    2020-08-03 08:28:44.491 WARNING: QMetaObject::connectSlotsByName: No matching signal for on_sldAniImageQuality_valueChanged(int)
    2020-08-03 08:28:44.492 WARNING: QMetaObject::connectSlotsByName: No matching signal for on_bbnRestartDriver_released()
    2020-08-03 08:28:44.576 WARNING: QMetaObject::connectSlotsByName: No matching signal for on_ptbEditNodeGraph_released()
    2020-08-03 08:28:44.692 WARNING: QLayout::addChildLayout: layout "" already has a parent
    2020-08-03 08:28:44.692 WARNING: QLayout::addChildLayout: layout "" already has a parent
    2020-08-03 08:28:44.806 WARNING: ..\..\..\..\..\src\sdksource\cloud\dzcloudtasknotifier.cpp(660): sync completed successfully, 1 items succeeded, 0 items failed.

  • Richard HaseltineRichard Haseltine Posts: 100,778

    The following lines would be:

    2020-08-03 19:50:40.942 Executing startup script...
    2020-08-03 19:50:40.984 Started in: C:/Program Files/DAZ 3D/DAZStudio4
    2020-08-03 19:50:40.984 DAZ Studio Started
    2020-08-03 19:50:40.984 Creating Pixel Buffer
    2020-08-03 19:50:41.022 Pixel buffer - Width: 1024 Height: 1024
    2020-08-03 19:50:41.022 Compiling OpenGL Shader...
    2020-08-03 19:50:41.037 Fragment Shader:
    Fragment Shader compiled successfully.
    Linking Shader:
    Shader Program successfully linked.

    Do you in fact have a start up script set? Which driver version are you using for your card? Do you have an Intel CPU with its own graphics chip as well as the nVidia card?

  • hmurrell729hmurrell729 Posts: 14
    Richard Haseltine said:

    The following lines would be:

    2020-08-03 19:50:40.942 Executing startup script...
    2020-08-03 19:50:40.984 Started in: C:/Program Files/DAZ 3D/DAZStudio4
    2020-08-03 19:50:40.984 DAZ Studio Started
    2020-08-03 19:50:40.984 Creating Pixel Buffer
    2020-08-03 19:50:41.022 Pixel buffer - Width: 1024 Height: 1024
    2020-08-03 19:50:41.022 Compiling OpenGL Shader...
    2020-08-03 19:50:41.037 Fragment Shader:
    Fragment Shader compiled successfully.
    Linking Shader:
    Shader Program successfully linked.

    Do you in fact have a start up script set? Which driver version are you using for your card? Do you have an Intel CPU with its own graphics chip as well as the nVidia card?

    I do not have any start up script set. I have the latest driver for my graphics card and I do have an Intel CPU with my NVIDIA as display adapters.

  • Richard HaseltineRichard Haseltine Posts: 100,778
    hmurrell729 said:
    Richard Haseltine said:

    The following lines would be:

    2020-08-03 19:50:40.942 Executing startup script...
    2020-08-03 19:50:40.984 Started in: C:/Program Files/DAZ 3D/DAZStudio4
    2020-08-03 19:50:40.984 DAZ Studio Started
    2020-08-03 19:50:40.984 Creating Pixel Buffer
    2020-08-03 19:50:41.022 Pixel buffer - Width: 1024 Height: 1024
    2020-08-03 19:50:41.022 Compiling OpenGL Shader...
    2020-08-03 19:50:41.037 Fragment Shader:
    Fragment Shader compiled successfully.
    Linking Shader:
    Shader Program successfully linked.

    Do you in fact have a start up script set? Which driver version are you using for your card? Do you have an Intel CPU with its own graphics chip as well as the nVidia card?

    I do not have any start up script set. I have the latest driver for my graphics card

    which is that? it should be listed via the nVidia Control panel, which can be launched from a right-click on the desktop.

    hmurrell729 said:

    and I do have an Intel CPU with my NVIDIA as display adapters.

    Does that mean you do or don't have a GPU on the CPU, as well as the nVidia GPU? If you do then use the nVidia Control Panel to make sure that DS is set to use the nVidia.

  • hmurrell729hmurrell729 Posts: 14
    Richard Haseltine said:
    hmurrell729 said:
    Richard Haseltine said:

    The following lines would be:

    2020-08-03 19:50:40.942 Executing startup script...
    2020-08-03 19:50:40.984 Started in: C:/Program Files/DAZ 3D/DAZStudio4
    2020-08-03 19:50:40.984 DAZ Studio Started
    2020-08-03 19:50:40.984 Creating Pixel Buffer
    2020-08-03 19:50:41.022 Pixel buffer - Width: 1024 Height: 1024
    2020-08-03 19:50:41.022 Compiling OpenGL Shader...
    2020-08-03 19:50:41.037 Fragment Shader:
    Fragment Shader compiled successfully.
    Linking Shader:
    Shader Program successfully linked.

    Do you in fact have a start up script set? Which driver version are you using for your card? Do you have an Intel CPU with its own graphics chip as well as the nVidia card?

    I do not have any start up script set. I have the latest driver for my graphics card

    which is that? it should be listed via the nVidia Control panel, which can be launched from a right-click on the desktop.

    hmurrell729 said:

    and I do have an Intel CPU with my NVIDIA as display adapters.

    Does that mean you do or don't have a GPU on the CPU, as well as the nVidia GPU? If you do then use the nVidia Control Panel to make sure that DS is set to use the nVidia.

    GeForce Game Ready driver  Version 451.67 Release 07/09/2020

     

    Richard Haseltine said:
    hmurrell729 said:
    Richard Haseltine said:

    The following lines would be:

    2020-08-03 19:50:40.942 Executing startup script...
    2020-08-03 19:50:40.984 Started in: C:/Program Files/DAZ 3D/DAZStudio4
    2020-08-03 19:50:40.984 DAZ Studio Started
    2020-08-03 19:50:40.984 Creating Pixel Buffer
    2020-08-03 19:50:41.022 Pixel buffer - Width: 1024 Height: 1024
    2020-08-03 19:50:41.022 Compiling OpenGL Shader...
    2020-08-03 19:50:41.037 Fragment Shader:
    Fragment Shader compiled successfully.
    Linking Shader:
    Shader Program successfully linked.

    Do you in fact have a start up script set? Which driver version are you using for your card? Do you have an Intel CPU with its own graphics chip as well as the nVidia card?

    I do not have any start up script set. I have the latest driver for my graphics card

    which is that? it should be listed via the nVidia Control panel, which can be launched from a right-click on the desktop.

    hmurrell729 said:

    and I do have an Intel CPU with my NVIDIA as display adapters.

    Does that mean you do or don't have a GPU on the CPU, as well as the nVidia GPU? If you do then use the nVidia Control Panel to make sure that DS is set to use the nVidia.

    I checked and I am only using the NVIDIA driver.

  • Richard HaseltineRichard Haseltine Posts: 100,778

    You might try using DDU to uninstall the driver, then reinstall - sometimes an update goes awry.

  • hmurrell729hmurrell729 Posts: 14

    I just tried the DDU. Mild improvement, I can now close the pop-up the opens when Daz opens, but is still closes in about 10-15 seconds. Any other suggestions?

  • fastbike1fastbike1 Posts: 4,077

    @hmurrell729

    You might try going back to Nvidia driver 445.87. I don't have any issues with Studio 4.12.1.117 or 4.12.2.6 and my RTX 2080 Super.

  • hmurrell729hmurrell729 Posts: 14

    I tried installing an older driver that didn't work either. I am using a studio driver for NVIDIA that's for grapic design and still nothing. The popup at the start of Daz works, it launches my web browser also the user guide but then shuts down. I have tries uninstalling Daz and Daz Central then reinstalling. I am at a loss.

  • kenshaw011267kenshaw011267 Posts: 3,805

    You need to file a ticket. I think they're going to tell you the install is FUBAR and you to uninstall to zero and then do a full reinstall but they'll have to walk you through that.

  • Richard HaseltineRichard Haseltine Posts: 100,778

    What pop-up is that? You didn't mention it in your previous psots.

  • hmurrell729hmurrell729 Posts: 14
    Richard Haseltine said:

    What pop-up is that? You didn't mention it in your previous psots.

    It's the default pop-up with the quick links to things like the user manual and shop and the interactive tutorial. I never turned it off.

  • hmurrell729hmurrell729 Posts: 14
    kenshaw011267 said:

    You need to file a ticket. I think they're going to tell you the install is FUBAR and you to uninstall to zero and then do a full reinstall but they'll have to walk you through that.

    I put a ticket in of friday and I am still waiting. I am probably going to put another ticket in tonight if I don't hear anything soon.

  • hmurrell729hmurrell729 Posts: 14

    I did a complete uninstall, deleted eveything, then reinstalled and eveything seems to be working again. Thanks to everyone for your help and infromation, I have learned a lot more about this bit of software.

  • kenshaw011267kenshaw011267 Posts: 3,805
    hmurrell729 said:

    I did a complete uninstall, deleted eveything, then reinstalled and eveything seems to be working again. Thanks to everyone for your help and infromation, I have learned a lot more about this bit of software.

    Incomplete uninstalls and reinstalls are one of the surest ways to foul things up.

  • Richard HaseltineRichard Haseltine Posts: 100,778
    hmurrell729 said:
    kenshaw011267 said:

    You need to file a ticket. I think they're going to tell you the install is FUBAR and you to uninstall to zero and then do a full reinstall but they'll have to walk you through that.

    I put a ticket in of friday and I am still waiting. I am probably going to put another ticket in tonight if I don't hear anything soon.

    Technical support is very busy, I think - I have tickets not yet replied to from at least a week ago (but they were less serious matters).

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