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Is Daz Central Broken?

dmcl90dmcl90 Posts: 18
in Technical Help (nuts n bolts)

As the title suggests, I'm having some trouble with Daz Central 'installing' purchased items. Previously i have simply clicked on 'install' and let the program run in the background whilst i do other stuff; large files were queued and installed sequentially with no hiccups. Today however, i get an update notification (which fails) and daz central opens as normal; all my purchased items are there and everything is marked according to it's installed status. When i clicked on the four largest products to install, they queue as before and the progress bars slowly fill up as normal. Then something happens and they all just stop and revert to the green 'install' button. When i click on 'install' again, it picks-up from where it left-off in terms of progress, but only for a couple of minutes before i have to click 'install' again. My internet connection is slow but consistent and i have not had this trouble before today. There are no alerts, notifications or sounds, so i have to manually check to see if they are still downloading every couple of minutes. I don't think this is acceptable, and i'm wondering if i have to re-install daz central, check directories/program location etc. Any ideas?

Comments

  • fixmypcmikefixmypcmike Posts: 19,583

    Check the log.txt and hlog.txt in C:\Users\[your name]\AppData\Roaming\DAZ 3D\InstallManager

    What OS and security software do you use?

  • dmcl90dmcl90 Posts: 18

    Windows 10, avg free. That folder appears not to exist (i have daz on a different ssd than my OS, but i scanned my pc and it found mostly MS appdata folders).

  • fixmypcmikefixmypcmike Posts: 19,583

    What other folders do you have under C:\Users\[your name]\AppData\Roaming\DAZ 3D\

  • dmcl90dmcl90 Posts: 18
    edited August 2020

    Appdata/roaming is not in c:\users\myname\. What i do have is appdata under c\users\user, but it's local and \temp. I'm doing a sear now for \appdata\roaming in my pc, so it should find the folder no matter where it's installed. In my c drive, i do have some daz3d folders, but not appdata\roaming.

    Edit: i don't have \appdata\roaming, i'm searching for \roaming now.

    Edit 2: There is no roaming folder under daz3d; lots of other stuff, including twitter which i don't have installed and am not signed-up to :)

    Post edited by dmcl90 on
  • fixmypcmikefixmypcmike Posts: 19,583

    Do you have Foder Options set to show hidden and system files and folders?

  • dmcl90dmcl90 Posts: 18

    You were right; i had some folders set to hidden. So i've redone the search and have found the log and hlog.txt files. What should i be looking for?

  • fixmypcmikefixmypcmike Posts: 19,583

    If you look for lines that say Downloading or Installing and a product line there may be an error message saying why they failed.

  • dmcl90dmcl90 Posts: 18

    So I scrolled through the log.txt file and...there's quite a lot! It's late at the minute, so i'll post an update tomorrow. Suffice to say that there are warnings, duplicate file locations, various network errors etc. I'll pull out a few and list them. Daz is installed to my C drive (probably by default) and is in My Documents and Program Files- i'm considering deleting all references to daz outside of the new install location. Would this help, or will it screw-up my directories/content libraries?

  • fixmypcmikefixmypcmike Posts: 19,583

    You can ignore the stuff about remote tags missing/remote name collisions -- those are normal whenever there's a refresh (they'll start with a line saying "Data Refresh:" and end with "Remote Packages" and "Remote Products".  "Remote Duplicates" can result in items showing as uninstalled after you install them, but there shouldn't be that many of them.

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