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Daz is crashing when trying to load a character or figure

lakotagirllakotagirl Posts: 30
in Technical Help (nuts n bolts)

I got daz running now when I triy to load any character it crashes. dont know why attached is error report

zip
zip
DAZStudio_error_report_200613-122128.zip
81K

Comments

  • Richard HaseltineRichard Haseltine Posts: 100,781

    The crash is caused by C:\WINDOWS\SYSTEM32\ig4icd64.dll, which is part of the Intel video drivers for their on-CPU GPUs. Looking at the log file it appears you still have a lot of issues communicating with the database, there are numerous permission errors there which may well not help.

  • lakotagirllakotagirl Posts: 30

    thank you for your fast response richard so what do I do?

     

  • Richard HaseltineRichard Haseltine Posts: 100,781

    Does your CPU include a GPU too? is it being used by DS, assuming you have an nVidiea or AMD GPU too (right-click on the desktop and open the nVidia or Catlyst Control Panel)?

  • lakotagirllakotagirl Posts: 30

    i have intel hd graphics. so do i need a extra video card to make daz work?

     

  • Richard HaseltineRichard Haseltine Posts: 100,781
    lakotagirl said:

    i have intel hd graphics. so do i need a extra video card to make daz work?

    No, but the Intel GPUs ccan be problematic. Which preview mode are you using when you try loading the figure (the sphere icon to the left of the camera/viiew picker button at top-right of the Viewport)? Have you checked for updated drivers?

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