Frontier Outpost bought but not installable

Xanathon

I just bought Stonemasons Frontier Outpost (and added a free one with the coupon).

The free one appeared in my content, the Frontier Outpost did not.

I already filed a ticket, but for the last one DAZ took nearly seven weeks to answer ...

And again they are forcing a new buggy software on the users, since the new content only is downloadable through DAZ Central.

But what does DAZ care? they have my money and obviously anyway see no obligation to deliver the content bought or see that it works.

lilweep

if you go to your order history, you can dowload it manually and then drag files to your content library: https://www.daz3d.com/downloader/customer/files

mrposer

I have the same question. I bought Frontier Outpost but it can't be installed with Install Manager (which I hope hope hope is not going away)

lilweep

i thought they said we could use both DIM and the new content installer (Daz Central).  I havent downloaded the new one yet because people said it was buggy.

lilweep

Stonemason replied in another thread: https://www.daz3d.com/forums/discussion/413881/frontier-outpost-dazcentral-only

Seems this is a issue with product at the moment.

mrposer

Thanks.... I'll wait for the fix

kentphoto

ok...glad Im not the only one with this problem...and sure there are many others waiting for "the fix".    Should check it out before releasing?

fastbike1

DAZ Central isn't being forced on anyone. This is just a distribution screwup and it will be fixed before the day is out. It will be in your Catalog and available once the issue is fixed. DAZ does care about the customers. 

Xanathon said:

I just bought Stonemasons Frontier Outpost (and added a free one with the coupon).

The free one appeared in my content, the Frontier Outpost did not.

I already filed a ticket, but for the last one DAZ took nearly seven weeks to answer ...

And again they are forcing a new buggy software on the users, since the new content only is downloadable through DAZ Central.

But what does DAZ care? they have my money and obviously anyway see no obligation to deliver the content bought or see that it works.

 

Tijnz

I should have checked the forums first, but I also filed a report.

Funny thing tho, content states it is only available through daz central, but the mandatory supportticket-form has no drop down selection for Daz Central

Chohole

martijn_2ccfdf21 said:

I should have checked the forums first, but I also filed a report.

Funny thing tho, content states it is only available through daz central, but the mandatory supportticket-form has no drop down selection for Daz Central

Did you check under sales or under Tech Support?   it does show under Tech Support.

Tijnz

Chohole said:

martijn_2ccfdf21 said:

I should have checked the forums first, but I also filed a report.

Funny thing tho, content states it is only available through daz central, but the mandatory supportticket-form has no drop down selection for Daz Central

Did you check under sales or under Tech Support?   it does show under Tech Support.

https://helpdaz.zendesk.com/hc/en-us/requests/new
And then at application (mandatory field to select). There is Daz Studio all versions and Dazinstallmanager

Since ithought it was just an issue with Daz Central, I wanted to pick that. 
 

scorpio

fastbike1 said:

DAZ Central isn't being forced on anyone. This is just a distribution screwup and it will be fixed before the day is out. It will be in your Catalog and available once the issue is fixed. DAZ does care about the customers. 

Xanathon said:

I just bought Stonemasons Frontier Outpost (and added a free one with the coupon).

The free one appeared in my content, the Frontier Outpost did not.

I already filed a ticket, but for the last one DAZ took nearly seven weeks to answer ...

And again they are forcing a new buggy software on the users, since the new content only is downloadable through DAZ Central.

But what does DAZ care? they have my money and obviously anyway see no obligation to deliver the content bought or see that it works.

 

Do you know this for certain, have you actually got that from someone who works for Daz or is it speculation?

Tijnz

According to support this will be solved within 1-2 hours (starting from 35 minutes ago  10:16:17 AM MDT / 18:16 CET)
Doesn't show up for me yet tho

Richard Haseltine

scorpio said:

fastbike1 said:

DAZ Central isn't being forced on anyone. This is just a distribution screwup and it will be fixed before the day is out. It will be in your Catalog and available once the issue is fixed. DAZ does care about the customers. 

Xanathon said:

I just bought Stonemasons Frontier Outpost (and added a free one with the coupon).

The free one appeared in my content, the Frontier Outpost did not.

I already filed a ticket, but for the last one DAZ took nearly seven weeks to answer ...

And again they are forcing a new buggy software on the users, since the new content only is downloadable through DAZ Central.

But what does DAZ care? they have my money and obviously anyway see no obligation to deliver the content bought or see that it works.

 

Do you know this for certain, have you actually got that from someone who works for Daz or is it speculation?

Daz_Rawb posted that this Daz Central was not a replacement for DM in the original thread, and he has repeated that (and that anything available through Daz Central will be available through DIM since they are the same core) today in one of the discussions about the application or the Frontier Outpost product.

Leana

Richard Haseltine said:

scorpio said:

fastbike1 said:

DAZ Central isn't being forced on anyone. This is just a distribution screwup and it will be fixed before the day is out. It will be in your Catalog and available once the issue is fixed. DAZ does care about the customers. 

Xanathon said:

I just bought Stonemasons Frontier Outpost (and added a free one with the coupon).

The free one appeared in my content, the Frontier Outpost did not.

I already filed a ticket, but for the last one DAZ took nearly seven weeks to answer ...

And again they are forcing a new buggy software on the users, since the new content only is downloadable through DAZ Central.

But what does DAZ care? they have my money and obviously anyway see no obligation to deliver the content bought or see that it works.

 

Do you know this for certain, have you actually got that from someone who works for Daz or is it speculation?

Daz_Rawb posted that this Daz Central was not a replacement for DM in the original thread, and he has repeated that (and that anything available through Daz Central will be available through DIM since they are the same core) today in one of the discussions about the application or the Frontier Outpost product.

And he just posted that it was fixed (you may need to wait a bit for cloudflare propagation though)

https://www.daz3d.com/forums/discussion/comment/5712011/#Comment_5712011

fastbike1

Yes, as could anyone who actuallt reads the forums. Especially about new releases the core software. 

scorpio said:

fastbike1 said:

DAZ Central isn't being forced on anyone. This is just a distribution screwup and it will be fixed before the day is out. It will be in your Catalog and available once the issue is fixed. DAZ does care about the customers. 

Xanathon said:

I just bought Stonemasons Frontier Outpost (and added a free one with the coupon).

The free one appeared in my content, the Frontier Outpost did not.

I already filed a ticket, but for the last one DAZ took nearly seven weeks to answer ...

And again they are forcing a new buggy software on the users, since the new content only is downloadable through DAZ Central.

But what does DAZ care? they have my money and obviously anyway see no obligation to deliver the content bought or see that it works.

 

Do you know this for certain, have you actually got that from someone who works for Daz or is it speculation?