Mac constant crashes since update

lou_harperlou_harper Posts: 1,163

macOS High Sierra 10.13.6
3.4 GHz Intel Core i5
16 GB 2400 MHz DDR4
Radeon Pro 56 4096 MB


DAZ 4.12.1.117 Pro Edition (64-bit)

I've never had major problems with DS before but the latest update made it unusable. I filed a ticket on Monday, but got nothing but the automated response.

I've spent hours testing the conditions of the crashes.

When I first save a scene ALWAYS two save windows pop up. I can either cancel or use the top window–the bottom will close after hitting save on the top–doesn't seem to make a difference in the proceedings.

If I put a figure or prop in the scene and do absolutely nothing to it after a few saves–five or six on average–I get a "Failed to Save" message. I click ok and can save normal, but after a few save get the same message. 

Making just a couple pose changes, like bending arms, will result in continuous "Failed to Save" without any regular saves.

If I do anything–change pose, rotate, add light, add camera, change anything in Render Settings–I get and immediate "Failed to Save" and after clicking ok DAZ crashes.

If I have an empty scene with nothing in it after a few saves it will fail and crash.

Sometimes the crash makes the duf file disappear. Other times it doesn't.

I have absolutely no idea what's going on but it is extremely frustrating.

 

PS. Does anyone have an installer for 4.10 or 4.11 mac version they could share?

Post edited by lou_harper on

Comments

  • Richard HaseltineRichard Haseltine Posts: 100,781

    There is a known (and fixed in a forthcoming build) issue wth shortcuts. For now. if you use File>Save instead of cmd S it should work, I believe.

  • winmathwinmath Posts: 140
    edited May 2020

    Not just the Mac. I'm having trouble on Windows. The program hangs if I try to load the Genesis 8 Basic Female.

    Post edited by winmath on
  • lou_harperlou_harper Posts: 1,163

    There is a known (and fixed in a forthcoming build) issue wth shortcuts. For now. if you use File>Save instead of cmd S it should work, I believe.

    OMG, THAT'S IT! Thank you! I was ripping my hair out.

  • The thing I have noticed is not that DAZ 4.12.1 crashes, it is more an issue of when I use "Quit" from the menu it appears to shutdown, but ultimately I have to run "Force Quit" to really shut the program. I don't know if this is a bug or not. Any ideas would be welcome - Late 2015 iMac 27" Retina 5k with 32Gb of RAM running on OS X 10.13.x.

    TIA.

  • lou_harperlou_harper Posts: 1,163

    The thing I have noticed is not that DAZ 4.12.1 crashes, it is more an issue of when I use "Quit" from the menu it appears to shutdown, but ultimately I have to run "Force Quit" to really shut the program. I don't know if this is a bug or not. Any ideas would be welcome - Late 2015 iMac 27" Retina 5k with 32Gb of RAM running on OS X 10.13.x.

    TIA.

    I've been force-quitting forever. DAZ quit on its own once in a blue moon. Ironically, it's much better with the latest update.

  • Richard HaseltineRichard Haseltine Posts: 100,781

    The thing I have noticed is not that DAZ 4.12.1 crashes, it is more an issue of when I use "Quit" from the menu it appears to shutdown, but ultimately I have to run "Force Quit" to really shut the program. I don't know if this is a bug or not. Any ideas would be welcome - Late 2015 iMac 27" Retina 5k with 32Gb of RAM running on OS X 10.13.x.

    TIA.

     

    The thing I have noticed is not that DAZ 4.12.1 crashes, it is more an issue of when I use "Quit" from the menu it appears to shutdown, but ultimately I have to run "Force Quit" to really shut the program. I don't know if this is a bug or not. Any ideas would be welcome - Late 2015 iMac 27" Retina 5k with 32Gb of RAM running on OS X 10.13.x.

    TIA.

    I've been force-quitting forever. DAZ quit on its own once in a blue moon. Ironically, it's much better with the latest update.

    Do you have the Octane render plug-in installed?

  • The thing I have noticed is not that DAZ 4.12.1 crashes, it is more an issue of when I use "Quit" from the menu it appears to shutdown, but ultimately I have to run "Force Quit" to really shut the program. I don't know if this is a bug or not. Any ideas would be welcome - Late 2015 iMac 27" Retina 5k with 32Gb of RAM running on OS X 10.13.x.

    TIA.

     

    The thing I have noticed is not that DAZ 4.12.1 crashes, it is more an issue of when I use "Quit" from the menu it appears to shutdown, but ultimately I have to run "Force Quit" to really shut the program. I don't know if this is a bug or not. Any ideas would be welcome - Late 2015 iMac 27" Retina 5k with 32Gb of RAM running on OS X 10.13.x.

    TIA.

    I've been force-quitting forever. DAZ quit on its own once in a blue moon. Ironically, it's much better with the latest update.

    Do you have the Octane render plug-in installed?

    Nope!

    Does the Octane render Plug-in help or hinder the Crashing and Force Quitting situation?

    Sorry, but your question seems a little vague, although it might be just me.

  • TheKDTheKD Posts: 2,691

    Octane plugin keeps DS process from ever closing for some us.

  • lou_harperlou_harper Posts: 1,163
     

    Do you have the Octane render plug-in installed?

    Nope.

  • Richard HaseltineRichard Haseltine Posts: 100,781

    It's also possible other third-party plug-ins may be an issue in extended non-closing (especially if there is no activity in Task Manager). This script http://docs.daz3d.com/doku.php/public/software/dazstudio/4/referenceguide/scripting/api_reference/samples/plugins/plugins_load_config/start will disable all thrid-party plug-ins (after a restart), see if the issues then goes away and if it does reenable the plug-ins one-by-one, then restart DS and see if it still closes OK.

  • It's also possible other third-party plug-ins may be an issue in extended non-closing (especially if there is no activity in Task Manager). This script http://docs.daz3d.com/doku.php/public/software/dazstudio/4/referenceguide/scripting/api_reference/samples/plugins/plugins_load_config/start will disable all thrid-party plug-ins (after a restart), see if the issues then goes away and if it does reenable the plug-ins one-by-one, then restart DS and see if it still closes OK.

    Task Manager?
    Sorry, this is a Mac that is having this issue, also the same for the OP.
    The only plugin that isn't installed by DAZ Studio 4.12.1 is Reality Render from Pret-A-3D.
    Although having said that I have never been able to get that plugin to function as is shown in the demo video etc.
    A complete waste, maybe I should lose that one - totally.

     

  • Richard HaseltineRichard Haseltine Posts: 100,781

    It's also possible other third-party plug-ins may be an issue in extended non-closing (especially if there is no activity in Task Manager). This script http://docs.daz3d.com/doku.php/public/software/dazstudio/4/referenceguide/scripting/api_reference/samples/plugins/plugins_load_config/start will disable all thrid-party plug-ins (after a restart), see if the issues then goes away and if it does reenable the plug-ins one-by-one, then restart DS and see if it still closes OK.

    Task Manager?
    Sorry, this is a Mac that is having this issue, also the same for the OP.
    The only plugin that isn't installed by DAZ Studio 4.12.1 is Reality Render from Pret-A-3D.
    Although having said that I have never been able to get that plugin to function as is shown in the demo video etc.
    A complete waste, maybe I should lose that one - totally.

    I couldn't recall what the Mac equivalent was called. You can disable plug-ins by unchecking them in Help>About Installed Plug-ins, then restarting DS - the script is useful as it disables all third-party plug-ins in one go.

  • mavantemavante Posts: 734

    It's also possible other third-party plug-ins may be an issue in extended non-closing (especially if there is no activity in Task Manager). This script http://docs.daz3d.com/doku.php/public/software/dazstudio/4/referenceguide/scripting/api_reference/samples/plugins/plugins_load_config/start will disable all thrid-party plug-ins (after a restart), see if the issues then goes away and if it does reenable the plug-ins one-by-one, then restart DS and see if it still closes OK.

    Task Manager?
    Sorry, this is a Mac that is having this issue, also the same for the OP.
    The only plugin that isn't installed by DAZ Studio 4.12.1 is Reality Render from Pret-A-3D.
    Although having said that I have never been able to get that plugin to function as is shown in the demo video etc.
    A complete waste, maybe I should lose that one - totally.

    Same exact experience with Reality Render, iMac, High Sierra.

    Now, though, I suddenly can't get DS 4.11 to do anything at all, not even create a primiative. It opens, but the instant I try to put anything at all in a new scene, or open an existing save scene: WHOOSH! The entire program is just completly gone without a trace.

     

  • ice_8c4a41dcice_8c4a41dc Posts: 36
    edited May 2020

     

    It's also possible other third-party plug-ins may be an issue in extended non-closing (especially if there is no activity in Task Manager). This script http://docs.daz3d.com/doku.php/public/software/dazstudio/4/referenceguide/scripting/api_reference/samples/plugins/plugins_load_config/start will disable all thrid-party plug-ins (after a restart), see if the issues then goes away and if it does reenable the plug-ins one-by-one, then restart DS and see if it still closes OK.

    Task Manager?
    Sorry, this is a Mac that is having this issue, also the same for the OP.
    The only plugin that isn't installed by DAZ Studio 4.12.1 is Reality Render from Pret-A-3D.
    Although having said that I have never been able to get that plugin to function as is shown in the demo video etc.
    A complete waste, maybe I should lose that one - totally.

    I couldn't recall what the Mac equivalent was called. You can disable plug-ins by unchecking them in Help>About Installed Plug-ins, then restarting DS - the script is useful as it disables all third-party plug-ins in one go.

    Hi, again Richard,

    I disabled/removed Reality after my last post, but then when I went to close DS at the end of the day it appeared to shutdown although it didn't. Same result as previously - force quit was required before I could shutdown the Mac. Going to file this under "general weirdness". I can live with it, but it would be better if it didn't happen.

     ;-)

     

    Post edited by ice_8c4a41dc on
  • ice_8c4a41dcice_8c4a41dc Posts: 36
    edited May 2020
    mavante said:

    It's also possible other third-party plug-ins may be an issue in extended non-closing (especially if there is no activity in Task Manager). This script http://docs.daz3d.com/doku.php/public/software/dazstudio/4/referenceguide/scripting/api_reference/samples/plugins/plugins_load_config/start will disable all thrid-party plug-ins (after a restart), see if the issues then goes away and if it does reenable the plug-ins one-by-one, then restart DS and see if it still closes OK.

    Task Manager?
    Sorry, this is a Mac that is having this issue, also the same for the OP.
    The only plugin that isn't installed by DAZ Studio 4.12.1 is Reality Render from Pret-A-3D.
    Although having said that I have never been able to get that plugin to function as is shown in the demo video etc.
    A complete waste, maybe I should lose that one - totally.

    Same exact experience with Reality Render, iMac, High Sierra.

    Now, though, I suddenly can't get DS 4.11 to do anything at all, not even create a primiative. It opens, but the instant I try to put anything at all in a new scene, or open an existing save scene: WHOOSH! The entire program is just completly gone without a trace.

     

    Mmm... not sure what is happening there.

    DS 4.11 appeared pretty stable to me and I never experienced what you are describing.

    That sort of nonsense usually happens on a Mac when the "preferences" file has become corrupted for some reason.

    Find Daz 4.11 your Prefs and delete them, see if that helps.

     

     

    Post edited by ice_8c4a41dc on
  • It's also possible other third-party plug-ins may be an issue in extended non-closing (especially if there is no activity in Task Manager). This script http://docs.daz3d.com/doku.php/public/software/dazstudio/4/referenceguide/scripting/api_reference/samples/plugins/plugins_load_config/start will disable all thrid-party plug-ins (after a restart), see if the issues then goes away and if it does reenable the plug-ins one-by-one, then restart DS and see if it still closes OK.

    Task Manager?
    Sorry, this is a Mac that is having this issue, also the same for the OP.
    The only plugin that isn't installed by DAZ Studio 4.12.1 is Reality Render from Pret-A-3D.
    Although having said that I have never been able to get that plugin to function as is shown in the demo video etc.
    A complete waste, maybe I should lose that one - totally.

    I couldn't recall what the Mac equivalent was called. You can disable plug-ins by unchecking them in Help>About Installed Plug-ins, then restarting DS - the script is useful as it disables all third-party plug-ins in one go.

     

    It's also possible other third-party plug-ins may be an issue in extended non-closing (especially if there is no activity in Task Manager). This script http://docs.daz3d.com/doku.php/public/software/dazstudio/4/referenceguide/scripting/api_reference/samples/plugins/plugins_load_config/start will disable all thrid-party plug-ins (after a restart), see if the issues then goes away and if it does reenable the plug-ins one-by-one, then restart DS and see if it still closes OK.

    Task Manager?
    Sorry, this is a Mac that is having this issue, also the same for the OP.
    The only plugin that isn't installed by DAZ Studio 4.12.1 is Reality Render from Pret-A-3D.
    Although having said that I have never been able to get that plugin to function as is shown in the demo video etc.
    A complete waste, maybe I should lose that one - totally.

    I couldn't recall what the Mac equivalent was called. You can disable plug-ins by unchecking them in Help>About Installed Plug-ins, then restarting DS - the script is useful as it disables all third-party plug-ins in one go.

    Follow up to the plugin script mentioned here. Yes, I did run it and surprisingly there was another third party plugin in there. Look At My Hair Player was disabled along with Reaity Render. Sad to report, it made no difference. Guess we are stuck with the force quit thing for now. 

    Note: I have trashed Reality Render, as it was a complete waste of time and money with zero support.  LuxRender has been replaced by LuxCoreRender which I have never been able to figure out - I think it needs to be compiled, but life is too short for that sort of nonsense.


    Onwards!

  • mavantemavante Posts: 734

    That sort of nonsense usually happens on a Mac when the "preferences" file has become corrupted for some reason.

    Find Daz 4.11 your Prefs and delete them, see if that helps.

    Thanks, ice. I may try that--although I explained in a different thread that I ran into other weirdness with one of the Public Builds of DS 12 that I had on my computer from last year. That is leading me to suspect that somehow the permissions may have gotten munged (technical term) on my DAZ 3D folder in Applications, leading to problems with both DS versions. I'm about to start a separate thread in Commons about this, because if that is the case, it isn't specifically about technical help with Daz Studio, per se. If you get a chance to drop by over there and give me any wisdom, I'd be grateful.

  • mavantemavante Posts: 734

    Note: I have trashed Reality Render, as it was a complete waste of time and money with zero support.  LuxRender has been replaced by LuxCoreRender which I have never been able to figure out - I think it needs to be compiled, but life is too short for that sort of nonsense.

    Head on desk, laughing to tears.

  • ice_8c4a41dcice_8c4a41dc Posts: 36
    edited May 2020
    mavante said:

    That sort of nonsense usually happens on a Mac when the "preferences" file has become corrupted for some reason.

    Find Daz 4.11 your Prefs and delete them, see if that helps.

    Thanks, ice. I may try that--although I explained in a different thread that I ran into other weirdness with one of the Public Builds of DS 12 that I had on my computer from last year. That is leading me to suspect that somehow the permissions may have gotten munged (technical term) on my DAZ 3D folder in Applications, leading to problems with both DS versions. I'm about to start a separate thread in Commons about this, because if that is the case, it isn't specifically about technical help with Daz Studio, per se. If you get a chance to drop by over there and give me any wisdom, I'd be grateful.

    Hi mavante,

    You could be right about the permissions getting screwed up, it happens. Also it may be worth cleaning up and defragmenting your disc drive. That's been know to help on some issues.

    Note: Not sure that Commons is the best place to post this issue as it appears to be mainly a Mac problem. I would possibly try the Mac FAQ section of the forum. Your choice.

    Stay safe.

    EDIT: Hold that thought - I see you already did post to Mac FAQ. Oops ???? 

     

    Post edited by ice_8c4a41dc on
Sign In or Register to comment.