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loading hair resulted in gray blocks ? help

AristocAristoc Posts: 254
edited March 2014 in New Users

i got some hair called Ciara from rendo.

i extracted and moved everything over like I have other times.

but i got an error saying that one of the files was missing and then i clicked OK and this resulted in a gray square block on her head.

what is this and can this be corrected?

blo.JPG
362 x 206 - 18K
Post edited by Aristoc on

Comments

  • fixmypcmikefixmypcmike Posts: 19,612
    edited December 1969

    Make sure that the Data folder from the product is directly underneath your DS content folder (e.g. "My Library\Data", not "My Library\Content\Data").

  • WendyLuvsCatzWendyLuvsCatz Posts: 38,582
    edited December 1969

    open the zip and inspect it first to see if it has all the files needed
    you get a grey block when missing a file usually
    is it just a texture or missing a texture?
    or maybe misnamed or in wrong place?

  • AristocAristoc Posts: 254
    edited March 2014

    I checked and the file is there in the zip.

    c1.JPG
    1372 x 631 - 107K
    Post edited by Aristoc on
  • AristocAristoc Posts: 254
    edited December 1969

    Hello Guys and Gals .

    This time I moved the 'data' folder that was inside the zip over into the same folder as 'data' in my daz 3d library as suggested above.

    And....it worked...hair loads....I wonder what i missed the firs time?

    thanks so much for helping out this late. awesome!!!

    have a great weekend to you both

  • mjc1016mjc1016 Posts: 15,001
    edited December 1969

    Do a search in your OS file manager...you probably 'nested' the data folder and quite likely now have a duplicate hiding somewhere on your hard drive.

  • AristocAristoc Posts: 254
    edited December 1969

    i can definitely see the duplicates on my content folder. will have to organize everything soon. thank you.

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