How to get money back?

AndySAndyS Posts: 1,438
edited December 1969 in New Users

Hi,

A purchased product is not working due to not documented prerequisits.
OK, no problem, there is the 100% refund (money back) guarantee.

So I opened a request in the help center addressed to the sales support. But up to now, several days later, I didn't get any feedback.
How long will it take for the sales support to react?

Andrew

Comments

  • TotteTotte Posts: 13,981
    edited December 1969

    Depends on the workload of customer service. They are great but sometimes a bit loaded with work.

  • KeryaKerya Posts: 10,943
    edited December 1969

    Sometimes it takes two weeks - but it will get refunded.
    Did you tell them how you want the refund?
    As store credit or back to your credit card ...

  • scorpioscorpio Posts: 8,423
    edited December 1969

    Kerya said:
    Sometimes it takes two weeks - but it will get refunded.
    Did you tell them how you want the refund?
    As store credit or back to your credit card ...

    As long as it wasn't bought using discounts from a sale that does not honour the returns policy there have been several of those lately.

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