Why there is "!" on the products' icons?

Leo ChenLeo Chen Posts: 697
edited December 1969 in New Users

I have uninstalled & re-installed these products but the "!" is stii there!

Snip20131201_5.png
528 x 873 - 327K

Comments

  • TjebTjeb Posts: 507
    edited December 1969

    Probably the icons themselves are missing.
    Have you checked the directories? 91 x91 pixels, png.
    It can be a MAC thing; can't remember I've seen these on my PC.

    Icons.jpg
    496 x 800 - 96K
  • JimmyC_2009JimmyC_2009 Posts: 8,891
    edited December 1969

    It usually means 'Orphaned' file references in the database.

    You may have had it installed to a different location, but now there may be two entries in the database, and DS doesn't know which one to display. Go to the drop-down menu in the Content Library pane, and select Content DB Maintenance, then select 'Remove Orphaned File References', see if that gets rid of the exclamation marks.

  • SertorialSertorial Posts: 962
    edited December 1969

    It usually means 'Orphaned' file references in the database.

    You may have had it installed to a different location, but now there may be two entries in the database, and DS doesn't know which one to display. Go to the drop-down menu in the Content Library pane, and select Content DB Maintenance, then select 'Remove Orphaned File References', see if that gets rid of the exclamation marks.

    I have quite a few of these, but 'Remove Orphaned File References' doesn't get rid of them. Any other suggestions?

  • Leo ChenLeo Chen Posts: 697
    edited December 2013

    tjeb said:
    Probably the icons themselves are missing.
    Have you checked the directories? 91 x91 pixels, png.
    It can be a MAC thing; can't remember I've seen these on my PC.

    Thank you.

    I have checked the directory, there are only 22 files in the directory.
    And there are eleven 91x91 .pnp files.

    Post edited by Leo Chen on
  • JimmyC_2009JimmyC_2009 Posts: 8,891
    edited December 1969

    FixmypcMike mentioned in another thread that there was a mistake made in the metadata file for the DS Lights and Shaders (the icon was misnamed I think), so that one may not work for the moment until an update is released.

    What other ones have that mark? Are you certain that you don't have these items installed into two separate Libraries?

  • SertorialSertorial Posts: 962
    edited December 1969

    tjeb said:
    Probably the icons themselves are missing.
    Have you checked the directories? 91 x91 pixels, png.
    It can be a MAC thing; can't remember I've seen these on my PC.

    Thank you.

    I have checked the directory, there are only 22 files in the directory.
    And there are eleven 91x91 .pnp files.

    So is the solution just to delete the PNG files?

  • JimmyC_2009JimmyC_2009 Posts: 8,891
    edited December 1969

    Don't delete anything!

    If there are 22 files, then 11 of them should be PNG, these are the icons for each file.

  • Leo ChenLeo Chen Posts: 697
    edited December 1969

    It usually means 'Orphaned' file references in the database.

    You may have had it installed to a different location, but now there may be two entries in the database, and DS doesn't know which one to display. Go to the drop-down menu in the Content Library pane, and select Content DB Maintenance, then select 'Remove Orphaned File References', see if that gets rid of the exclamation marks.

    Thank you again, JimmyC-2009.

    I will try it.
    Since I am an new hand, it will take me some time to understand how to do "Content DB Maintenance".

  • SertorialSertorial Posts: 962
    edited December 1969

    Don't delete anything!

    If there are 22 files, then 11 of them should be PNG, these are the icons for each file.

    What I am saying is that I have a load of icons with the exclamation mark. They are for items that no longer exist, yet the icons remain and stubbornly refuse to be "cleaned up" by 'Remove Orphaned File References'

    So I am asking if the only way is just to locate them and manually delete them?

  • JimmyC_2009JimmyC_2009 Posts: 8,891
    edited December 1969

    Have you tried the option above the Orphaned one, 'Remove Un-mapped Base Paths and Orphans'?

    If none of that works, and if you don't use categories, or if you do use categories, back them up first. Then use the Reset Database option, and then 're-import Metadata', that should fix it.

    If you have your own categories set up, use the 'Export User Data' option FIRST, and that will be reinstalled by the Re-import Metadata option when it is run later.

  • Leo ChenLeo Chen Posts: 697
    edited December 1969

    I have tried "Content DB Maintenance".
    It did remove the other PPRODUCTs' "!" but not these two PRODUCTs.

  • fixmypcmikefixmypcmike Posts: 19,612
    edited December 1969

    In the case of the Default Lights and Shaders it's an error in the metadata -- when they split the lights and shaders out of Genesis Starter Essentials they changed the SKU # to be part of DS4, but it looks like they missed that change in the metadata so it's looking for the icon with a different file name.

  • calistocalisto Posts: 0
    edited December 2013

    Search for same file with the filesearch,rightclick on the file with "!" and "Remove Orphaned References" the other one "Cut" and move to the right position.
    If you now thats the files deleted,use "Content DB Maintance" there "Remove Un-Maped Basepath and Orphans" mark the folderpath thats you know thats deleted or don't used and click "Accept".
    But i use "Content Libarary "and not the "Smart Content".

    Post edited by calisto on
  • SertorialSertorial Posts: 962
    edited December 1969

    Whatever I do, I cannot get rid of these orphaned file icons! They mainly seem to be in the "Unassigned" section of smart content (they are usually old scenes that I have since deleted, but the icons remain).

    I have basically given up trying to get rid of them as nothing works. :(

  • fixmypcmikefixmypcmike Posts: 19,612
    edited December 1969

    Sertorial said:
    Whatever I do, I cannot get rid of these orphaned file icons! They mainly seem to be in the "Unassigned" section of smart content (they are usually old scenes that I have since deleted, but the icons remain).

    I have basically given up trying to get rid of them as nothing works. :(

    If you right-click on them and choose Delete or Remove Orphaned References do they come back? (Note: Not "Remove Unmapped Base Paths and Orphans", just the plain "Remove Orphaned References")

  • SertorialSertorial Posts: 962
    edited December 1969

    Sertorial said:
    Whatever I do, I cannot get rid of these orphaned file icons! They mainly seem to be in the "Unassigned" section of smart content (they are usually old scenes that I have since deleted, but the icons remain).

    I have basically given up trying to get rid of them as nothing works. :(

    If you right-click on them and choose Delete or Remove Orphaned References do they come back? (Note: Not "Remove Unmapped Base Paths and Orphans", just the plain "Remove Orphaned References")

    RIght clicking doesn't give me those options. Here's what i see if I right click on the icon in my smart content window

    Open as new
    Merge into scene
    Browse other files that work with this
    Show in content library
    Categorize

  • fixmypcmikefixmypcmike Posts: 19,612
    edited December 1969

    Use the Content Library pane instead of Smart Content

  • SertorialSertorial Posts: 962
    edited December 1969

    Use the Content Library pane instead of Smart Content

    AHA! You're a genius!

    (as it was the smart content window I was trying to clean up, I assumed that was where the action had to be done. But instead, I searched for the orphaned reference in the content library and found it, then did what you suggested. Worked!!)

  • laststand6522732laststand6522732 Posts: 866
    edited December 1969

    Use the Content Library pane instead of Smart Content

    My issue is very similar, but a tad different.

    Four orphaned references appear in the Smart Content unassigned view. Remove Orphaned File References has no effect. They can't be located in the Content Library, because they don't exist. They were deleted by me, but these icons won't go away.

    Any ideas?

    smart.jpg
    776 x 448 - 41K
  • fixmypcmikefixmypcmike Posts: 19,612
    edited December 1969

    Rottenham said:
    Use the Content Library pane instead of Smart Content

    My issue is very similar, but a tad different.

    Four orphaned references appear in the Smart Content unassigned view. Remove Orphaned File References has no effect. They can't be located in the Content Library, because they don't exist. They were deleted by me, but these icons won't go away.

    Any ideas?

    Go to Content Library > Categories > Default > Unassigned and do "Remove Orphaned References" from there.

  • laststand6522732laststand6522732 Posts: 866
    edited December 1969

    Rottenham said:
    Use the Content Library pane instead of Smart Content

    My issue is very similar, but a tad different.

    Four orphaned references appear in the Smart Content unassigned view. Remove Orphaned File References has no effect. They can't be located in the Content Library, because they don't exist. They were deleted by me, but these icons won't go away.

    Any ideas?

    Go to Content Library > Categories > Default > Unassigned and do "Remove Orphaned References" from there.

    These files were not present in the Content Library Unassigned subdir. I did Refresh anyway. I said duh a couple times. Nothing changed in the Content Library, but when I returned to Smart Content, Unassigned had straightened itself out. I don't understand it, but I'm happy with it. I'll keep it in mind for the next time.

    Thanks.

Sign In or Register to comment.