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Keeps Crashing

j0hn.g0rd0nj0hn.g0rd0n Posts: 0
edited December 1969 in New Users

Can anyone help me I downloaded DAZ 4.6 today onto my Macbook Pro and it just keeps crashing all the time......Its the first time I downloaded this software but this is really putting me off :(

I am only just getting into the world of 3D and just trying to learn myself as the videos on the website are for an earlier version and some of them are not even in the right places....I had to go to Youtube directly to watch the third video tutorial

Any help would be great

Thanks in advance

Comments

  • TotteTotte Posts: 13,980
    edited October 2013

    Hello!

    First, did you install the Genesis Starter Essentials? And Did you download there "DAZ Install Manager" and installed with that or did you install using the installers? And last, the most important question, what version of Mac OS X are you using?

    I run DS on 10.6 -> 10.9

    Post edited by Totte on
  • TotteTotte Posts: 13,980
    edited December 1969

    And can you please post the first 100 lines of a crash report here, which makes it easier for me to determine why it crashes in the first place.

  • j0hn.g0rd0nj0hn.g0rd0n Posts: 0
    edited December 1969

    Hi
    Thanks for the quick reply......I am using Mac OSX 10.6.8 and yes I downloaded the Download manager first onto my laptop and installed DAZ 4.6 from there

    Next time I run the software I will upload the report for you to look at

    Cheers

  • j0hn.g0rd0nj0hn.g0rd0n Posts: 0
    edited December 1969

    This is the crash report

    Process: DAZStudio [44811]
    Path: /Applications/DAZ 3D/DAZStudio4 64-bit/DAZStudio.app/Contents/MacOS/DAZStudio
    Identifier: com.DAZ.DAZStudio
    Version: 4.6.1.17 (4.6.1.17)
    Code Type: X86-64 (Native)
    Parent Process: launchd [104]

    Date/Time: 2013-10-30 16:22:10.855 +0800
    OS Version: Mac OS X 10.6.8 (10K549)
    Report Version: 6

    Interval Since Last Report: 3453 sec
    Crashes Since Last Report: 1
    Per-App Interval Since Last Report: 113 sec
    Per-App Crashes Since Last Report: 1
    Anonymous UUID: FA631C70-0415-47EF-8D91-BBDE03B3FD30

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000028
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 libdzcore.dylib 0x000000010073f43e DzNode::getPresentation() const + 4
    1 libdzcore.dylib 0x0000000100a00110 DzSimpleWorkflowMgr::getNodeContentType(DzNode const*) + 58
    2 libdzcore.dylib 0x0000000100a04215 DzSimpleWorkflowSceneNodeFilter::selectParent(DzNode const*) const + 43
    3 libdzcore.dylib 0x00000001007f977b DzPoseTool::mousePress(Dz3DViewport*, QMouseEvent*, DzViewportMgr::ViewMouseModifier) + 457
    4 libdzcore.dylib 0x000000010015cc22 Dz3DViewport::mousePressEvent(QMouseEvent*) + 850
    5 QtGui 0x000000010356da8c QWidget::event(QEvent*) + 310
    6 QtOpenGL 0x000000010486ab4a QGLWidget::event(QEvent*) + 360
    7 QtGui 0x000000010351ee98 QApplicationPrivate::notify_helper(QObject*, QEvent*) + 304
    8 QtGui 0x000000010351f8e8 QApplication::notify(QObject*, QEvent*) + 2602
    9 libdzcore.dylib 0x00000001001a8491 DzApp::notify(QObject*, QEvent*) + 83
    10 QtCore 0x00000001032724d2 QCoreApplication::notifyInternal(QObject*, QEvent*) + 104
    11 QtGui 0x000000010352759e QApplicationPrivate::sendMouseEvent(QWidget*, QMouseEvent*, QWidget*, QWidget*, QWidget**, QPointer&, bool) + 432
    12 QtGui 0x00000001034d84f1 qt_mac_handleMouseEvent(NSEvent*, QEvent::Type, Qt::MouseButton, QWidget*, bool) + 993
    13 com.apple.AppKit 0x00007fff843b23a7 -[NSWindow sendEvent:] + 5409
    14 QtGui 0x00000001034cfd52 -[QCocoaWindow sendEvent:] + 114
    15 com.apple.AppKit 0x00007fff842e7afa -[NSApplication sendEvent:] + 4719
    16 QtGui 0x00000001034d35e2 -[QNSApplication sendEvent:] + 82
    17 com.apple.AppKit 0x00007fff8427e6de -[NSApplication run] + 474
    18 QtGui 0x00000001034dc280 QEventDispatcherMac::processEvents(QFlags) + 840
    19 QtCore 0x000000010326f8f8 QEventLoop::exec(QFlags) + 394
    20 QtCore 0x0000000103272c23 QCoreApplication::exec() + 175
    21 libdzcore.dylib 0x00000001001af5b4 DzApp::doExec() + 100
    22 libdzcore.dylib 0x00000001001be38e DzApp::run(DzApp::GraphicsMode) + 334
    23 com.DAZ.DAZStudio 0x00000001000015f6 main + 496
    24 com.DAZ.DAZStudio 0x00000001000013e4 start + 52

    Thread 1: Dispatch queue: com.apple.libdispatch-manager
    0 libSystem.B.dylib 0x00007fff869e3c0a kevent + 10
    1 libSystem.B.dylib 0x00007fff869e5add _dispatch_mgr_invoke + 154
    2 libSystem.B.dylib 0x00007fff869e57b4 _dispatch_queue_invoke + 185
    3 libSystem.B.dylib 0x00007fff869e52de _dispatch_worker_thread2 + 252
    4 libSystem.B.dylib 0x00007fff869e4c08 _pthread_wqthread + 353
    5 libSystem.B.dylib 0x00007fff869e4aa5 start_wqthread + 13

    Thread 2:
    0 libSystem.B.dylib 0x00007fff86a05a6a __semwait_signal + 10
    1 libSystem.B.dylib 0x00007fff86a09881 _pthread_cond_wait + 1286
    2 QtScript 0x0000000104a723e7 QTWTF::TCMalloc_PageHeap::scavengerThread() + 91
    3 QtScript 0x0000000104a7248b QTWTF::TCMalloc_PageHeap::runScavengerThread(void*) + 9
    4 libSystem.B.dylib 0x00007fff86a03fd6 _pthread_start + 331
    5 libSystem.B.dylib 0x00007fff86a03e89 thread_start + 13

    Thread 3:
    0 libSystem.B.dylib 0x00007fff86a05a6a __semwait_signal + 10
    1 libSystem.B.dylib 0x00007fff86a09881 _pthread_cond_wait + 1286
    2 QtWebKit 0x000000010588afe7 WTF::TCMalloc_PageHeap::scavengerThread() + 91
    3 QtWebKit 0x000000010588b08b WTF::TCMalloc_PageHeap::runScavengerThread(void*) + 9
    4 libSystem.B.dylib 0x00007fff86a03fd6 _pthread_start + 331
    5 libSystem.B.dylib 0x00007fff86a03e89 thread_start + 13

    Thread 4:
    0 libSystem.B.dylib 0x00007fff86a0e932 select$DARWIN_EXTSN + 10
    1 QtCore 0x000000010329bb86 qt_safe_select(int, fd_set*, fd_set*, fd_set*, timeval const*) + 70
    2 QtCore 0x00000001032a01a4 QEventDispatcherUNIXPrivate::doSelect(QFlags, timeval*) + 832
    3 QtCore 0x00000001032a057d QEventDispatcherUNIX::processEvents(QFlags) + 225
    4 QtCore 0x000000010326f8f8 QEventLoop::exec(QFlags) + 394
    5 QtCore 0x000000010317b1f6 QThread::exec() + 216
    6 QtCore 0x000000010317de9f QThreadPrivate::start(void*) + 373
    7 libSystem.B.dylib 0x00007fff86a03fd6 _pthread_start + 331
    8 libSystem.B.dylib 0x00007fff86a03e89 thread_start + 13

    Thread 5:
    0 libSystem.B.dylib 0x00007fff86a0e932 select$DARWIN_EXTSN + 10
    1 QtCore 0x000000010324b12e QProcessManager::run() + 218
    2 QtCore 0x000000010317de9f QThreadPrivate::start(void*) + 373
    3 libSystem.B.dylib 0x00007fff86a03fd6 _pthread_start + 331
    4 libSystem.B.dylib 0x00007fff86a03e89 thread_start + 13

    Thread 6: com.apple.CFSocket.private
    0 libSystem.B.dylib 0x00007fff86a0e932 select$DARWIN_EXTSN + 10
    1 com.apple.CoreFoundation 0x00007fff82dc0468 __CFSocketManager + 824
    2 libSystem.B.dylib 0x00007fff86a03fd6 _pthread_start + 331
    3 libSystem.B.dylib 0x00007fff86a03e89 thread_start + 13

    Thread 0 crashed with X86 Thread State (64-bit):
    rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000126ed4f50 rdx: 0x000000011bc1d3a0
    rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x00007fff5fbfe670 rsp: 0x00007fff5fbfe670
    r8: 0x00000000000001f1 r9: 0x000000013afdc000 r10: 0x000000012a048e30 r11: 0x0000000000000001
    r12: 0x00007fff5fbfe6d0 r13: 0x0000000126ed4f50 r14: 0x00007fff5fbfe6d0 r15: 0x0000000103412480
    rip: 0x000000010073f43e rfl: 0x0000000000010246 cr2: 0x0000000000000028

    I think this is what you requested :)


    John

  • TotteTotte Posts: 13,980
    edited December 1969

    Thx, but no obvious reason.
    If you go to Help->troubleshooting..->View Log File and post the last about 100 lines from that I might get something more.

    In the mean time, what graphics card do you have (and are using on the MacBook Pro?) Discreet (what type) or are you running on the built in graphics chip.

    The crash seems to happen in the viewport when you pose something using the mouse. How much RAM do you have and how much is free for DAZ Studio to use? (It didn't look like a memory issue though, but it's good to rule out the easy ones first.

    If you go to Preferences and the Interface tab, and try to change the Display Optimization level, does it help?
    And what did you do exactly? Are you loading a one of the sample scenes or are you just playing around with a plain Genesis?

    / Totte

  • j0hn.g0rd0nj0hn.g0rd0n Posts: 0
    edited December 1969

    I have 8 gig of ram and using maybe 2.0 gig with Daz although I will have to check as Im not an expert lol

    I got the file that you asked for maybe this will be right

    I was just messing with the Genesis and was struggling to get a dress on her that I downloaded

    Graphics card is Nvidea 9400

    +++++++++++++++ DAZ Studio 4.6.1.17 starting +++++++++++++++++
    Platform bits: 64
    Qt Version: 4.8.4
    Running on Macintosh OS 10.6 Snow Leopard
    Current DateTime:
    Loc: Wed Oct 30 06:11:45 2013
    UTC: Tue Oct 29 22:11:45 2013
    Temp Data:
    Location = /Users/j0hnb0y/Library/Application Support/DAZ 3D/Studio4/temp
    Disk Total: 232.5 GB (249715376128)
    Disk Avail: 34.3 GB (36930162688)
    Locale: en_GB
    No translator found.
    Error reading application data!
    WARNING: /src/sdksource/basictypes/dzsettings.cpp(722): Index out of range in DzSettings::getKey()
    Reading style definition /Applications/DAZ 3D/DAZStudio4 64-bit/resources/style/Main Street.style
    Creating managers
    Reading help index
    Reading help file /Applications/DAZ 3D/DAZStudio4 64-bit/docs/DAZ Studio/DAZStudioHelp.dsx
    Reading help file /Applications/DAZ 3D/DAZStudio4 64-bit/docs/Plugins/EXPExporter/ExPExporter.dsx
    Reading help file /Applications/DAZ 3D/DAZStudio4 64-bit/docs/Plugins/FBXExporter/FBXExporter.dsx
    Reading help file /Applications/DAZ 3D/DAZStudio4 64-bit/docs/Plugins/FigureSetup/FigureSetup.dsx
    Reading help file /Applications/DAZ 3D/DAZStudio4 64-bit/docs/Plugins/JointEditor/JointEditor.dsx
    Reading help file /Applications/DAZ 3D/DAZStudio4 64-bit/docs/Plugins/LayeredImageEditor/LayeredImageEditor.dsx
    Reading help file /Applications/DAZ 3D/DAZStudio4 64-bit/docs/Plugins/MorphLoader/MorphLoader.dsx
    Reading help file /Applications/DAZ 3D/DAZStudio4 64-bit/docs/Plugins/MorphLoaderPro/MorphLoaderPro.dsx
    Reading help file /Applications/DAZ 3D/DAZStudio4 64-bit/docs/Plugins/PolygonGroupEditor/PolygonGroupEditor.dsx
    Reading help file /Applications/DAZ 3D/DAZStudio4 64-bit/docs/Plugins/TextureAtlas/TextureAtlas.dsx
    Reading help file /Applications/DAZ 3D/DAZStudio4 64-bit/docs/Plugins/WeightMapBrush/WeightMapBrush.dsx
    Reading help file /Applications/DAZ 3D/DAZStudio4 64-bit/docs/inlinehelp.dsx
    Scanning import folders
    Scanning content folders
    Using GLEW 1.9.0
    Supported OpenGL extensions:
    GL_ARB_transpose_matrix
    GL_ARB_vertex_program
    GL_ARB_vertex_blend
    GL_ARB_window_pos
    GL_ARB_shader_objects
    GL_ARB_vertex_shader
    GL_ARB_shading_language_100
    GL_EXT_multi_draw_arrays
    GL_EXT_clip_volume_hint
    GL_EXT_rescale_normal
    GL_EXT_draw_range_elements
    GL_EXT_fog_coord
    GL_EXT_gpu_program_parameters
    GL_EXT_geometry_shader4
    GL_EXT_transform_feedback
    GL_APPLE_client_storage
    GL_APPLE_specular_vector
    GL_APPLE_transform_hint
    GL_APPLE_packed_pixels : NOT INITIALIZED
    GL_APPLE_fence
    GL_APPLE_vertex_array_object
    GL_APPLE_vertex_program_evaluators
    GL_APPLE_element_array
    GL_APPLE_flush_render : NOT INITIALIZED
    GL_APPLE_aux_depth_stencil
    GL_NV_texgen_reflection
    GL_NV_light_max_exponent
    GL_IBM_rasterpos_clip
    GL_SGIS_generate_mipmap
    GL_ARB_imaging
    GL_ARB_point_parameters
    GL_ARB_texture_env_crossbar
    GL_ARB_texture_border_clamp
    GL_ARB_multitexture
    GL_ARB_texture_env_add
    GL_ARB_texture_cube_map
    GL_ARB_texture_env_dot3
    GL_ARB_multisample
    GL_ARB_texture_env_combine
    GL_ARB_texture_compression
    GL_ARB_texture_mirrored_repeat
    GL_ARB_shadow
    GL_ARB_depth_texture
    GL_ARB_fragment_program
    GL_ARB_fragment_program_shadow
    GL_ARB_fragment_shader
    GL_ARB_occlusion_query
    GL_ARB_point_sprite
    GL_ARB_texture_non_power_of_two
    GL_ARB_vertex_buffer_object
    GL_ARB_pixel_buffer_object
    GL_ARB_draw_buffers
    GL_ARB_shader_texture_lod
    GL_ARB_color_buffer_float
    GL_ARB_half_float_vertex
    GL_ARB_texture_rg
    GL_ARB_texture_compression_rgtc
    GL_ARB_framebuffer_object
    GL_EXT_compiled_vertex_array
    GL_EXT_draw_buffers2
    GL_EXT_framebuffer_object
    GL_EXT_framebuffer_blit
    GL_EXT_framebuffer_multisample
    GL_EXT_texture_rectangle
    GL_ARB_texture_rectangle
    GL_EXT_texture_env_add
    GL_EXT_blend_color
    GL_EXT_blend_minmax
    GL_EXT_blend_subtract
    GL_EXT_texture_lod_bias
    GL_EXT_abgr
    GL_EXT_bgra
    GL_EXT_stencil_wrap
    GL_EXT_texture_filter_anisotropic
    GL_EXT_secondary_color
    GL_EXT_blend_func_separate
    GL_EXT_shadow_funcs
    GL_EXT_stencil_two_side
    GL_EXT_depth_bounds_test
    GL_EXT_texture_compression_s3tc
    GL_EXT_texture_compression_dxt1
    GL_EXT_texture_sRGB
    GL_EXT_blend_equation_separate
    GL_EXT_texture_mirror_clamp
    GL_EXT_packed_depth_stencil
    GL_EXT_bindable_uniform
    GL_EXT_texture_integer
    GL_EXT_gpu_shader4
    GL_EXT_framebuffer_sRGB
    GL_EXT_provoking_vertex
    GL_APPLE_flush_buffer_range
    GL_APPLE_ycbcr_422
    GL_APPLE_rgb_422
    GL_APPLE_vertex_array_range
    GL_APPLE_texture_range
    GL_APPLE_float_pixels
    GL_ATI_texture_float
    GL_ARB_texture_float
    GL_ARB_half_float_pixel
    GL_APPLE_pixel_buffer
    GL_APPLE_object_purgeable
    GL_NV_point_sprite
    GL_NV_blend_square
    GL_NV_fog_distance
    GL_NV_depth_clamp
    GL_NV_multisample_filter_hint
    GL_NV_fragment_program_option
    GL_NV_fragment_program2
    GL_NV_vertex_program2_option
    GL_NV_vertex_program3
    GL_NV_conditional_render
    GL_ATI_texture_mirror_once
    GL_ATI_texture_env_combine3
    GL_ATI_separate_stencil
    GL_SGIS_texture_edge_clamp
    GL_SGIS_texture_lod
    GL_EXT_texture_array
    GL_EXT_vertex_array_bgra
    GL_ARB_instanced_arrays
    GL_ARB_depth_buffer_float
    GL_EXT_packed_float
    GL_EXT_texture_shared_exponent

    OpenGL features for current hardware:
    OpenGL provider: NVIDIA Corporation
    OpenGL renderer: NVIDIA GeForce 9400M OpenGL Engine
    OpenGL version: 2.1.0
    Maximum number of lights: 8
    Number of auxiliary buffers: 0
    Number of texture units: 8
    Depth buffer bit resolution: 24
    Maximum OpenGL texture size: 8192 x 8192
    Current OpenGL Texture Quality Setting: Good Performance
    RGBA color bitplane resolutions: 8 8 8 8
    Shadow mapping supported
    VBO supported

  • TotteTotte Posts: 13,980
    edited December 1969

    OK, I see no really obvious reason for it to crash, but as I know it works it is something obvious I miss ;-)

    If you go to Window->Style and select a style and do Apply, and go to Window->Workspace and select a Layout. Then quit DAZ Studio (to allow it to rally save the preferences correctly, then start up again. Could be something with styles as there was a warning in the log. Can be a prefs that has been corrupted.

    Try that.

  • j0hn.g0rd0nj0hn.g0rd0n Posts: 0
    edited December 1969

    Hi
    Thanks a lot for your help.....I changed the style and the workspace and now it seems to be working fine

    I managed to just put some basic clothes on Genesis and quickly run through all the menus and do a render (nothing fantastic) but seems to be working fine now

    thanks again

    John

  • TotteTotte Posts: 13,980
    edited December 1969

    Good to hear!

    Welcome to the fun world of DAZ Studio!

    I will see to that the problem you had will end up on the desk of the developers as it seems to be an installer bug of some sort.

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