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This is weird

TrishTrish Posts: 2,625
edited December 1969 in New Users

I went to install products I got yesterday and my shortcut on my desktop won't work .....It always worked before??? What should I do??

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Comments

  • JimmyC_2009JimmyC_2009 Posts: 8,891
    edited December 1969

    Do you get an error message of any kind?

    If not, what happens exactly? Have you tried right clicking on it and using Run as Administrator?

  • TrishTrish Posts: 2,625
    edited July 2013

    Hi Jimmy; when I click on it windows shows a circle like its booting up but only for a split second then it just does nothing and I just tried run as admin....and it asks if that's what I want to do I click yes and it does nothing.....It has always worked before I can't figure out whats going on...I also tried downloading from my account page and it does nothing also...So I thought it might be broken and tried to re-download it and I get this on the screen for up to 30min.

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    Post edited by Trish on
  • JimmyC_2009JimmyC_2009 Posts: 8,891
    edited December 1969

    It looks like there might be a problem with your internet connection too, but that shouldn't stop DIM from running in the first place.

    I just tried mine and it works fine. If you internet is working for other sites, I would be tempted to reboot windows, and see if that fixes it. If not, the only other thing that I can think of, is that a Firewall or Anti Virus programmed is preventing it from running, but try a reboot first.

  • TrishTrish Posts: 2,625
    edited July 2013

    Internet connection is good....I tried re-booting was able to get this screen up clicked start and the whole screen disappeared and did nothing.....This is really weird...also daz content manager service has full access like I said above it just started this last night....

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    Post edited by Trish on
  • DZ_jaredDZ_jared Posts: 1,316
    edited December 1969

    Try uninstalling and re-installing the Install Manager. Make sure that you download and run the latest version from the website. I know in the past I've had trouble with DIM when it tries to auto-update. If that doesn't work I recommend filing a support ticket in Zendesk. In the meantime you can still access your content via the Product Library on our website. Though it definitely isn't as convenient as working with DIM.

  • TrishTrish Posts: 2,625
    edited December 1969

    ok thank you so much!! I appreciate your help

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