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DAZ Install Manager Update Error

melaniemelanie Posts: 795
in Technical Help (nuts n bolts)

I went ahead and tried to run the Install Manager update that popped up on my screen when I opened DIM, but it ran into an error and now I can't install it at all. I can't access it. I get an error message that it couldn't install, and if I try to run it, I get an "unknown error" message, so it won't open at all. Did I do something crazy, or is there a glitch in the update? I now no longer have DIM, so I will have to manually installl anything new.

DAZ-IM-Screen-Shot.jpg
505 x 153 - 30K

Comments

  • melaniemelanie Posts: 795

    Oops, looks like the whole screen shot didn't show.

  • melaniemelanie Posts: 795

    I'm really muddled here. You just need to click on the image to get all of it. 

  • tophandtophand Posts: 123

    having the same problem

     

  • Richard HaseltineRichard Haseltine Posts: 102,805

    What security software are you running? This seems to be affecting a number of people, but not everyone, so it seems likely there is some cause beyond the base OS.

  • MechavenMechaven Posts: 76
    edited August 2017
    melanie said:

    I went ahead and tried to run the Install Manager update that popped up on my screen when I opened DIM, but it ran into an error and now I can't install it at all. I can't access it. I get an error message that it couldn't install, and if I try to run it, I get an "unknown error" message, so it won't open at all. Did I do something crazy, or is there a glitch in the update? I now no longer have DIM, so I will have to manually installl anything new.

    I had the same problem. If you notice that 1 at the end of the DIM (DAZ3DIM1) I found if I removed the 1 it went ahead and installed. I had numerous problems after that though with installing the latest version of Studio 4.9.

    Post edited by Mechaven on
  • MelanieLMelanieL Posts: 7,489

    Maybe your download was corrupted on the way down? Have you tried downloading the new version from your Product Library (under "Install Manager Win") to get a fresh version and try running that exe? I've had a couple of problems in the past with DIM trying to update itself so I always go the manual download method now (and run while DIM is not running).

  • fastbike1fastbike1 Posts: 4,078

    The DIM update installed flawlessly for me today.

  • melaniemelanie Posts: 795

    Thank you all, for your help. I downloaded the file from the Product Library and I deleted the 1 at the end of the file name. It worked! I now have my DIM back! It takes a village, doesn't it? All of you are great!

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