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Unable to log onto DIM

nelsonsmithnelsonsmith Posts: 1,337
in Technical Help (nuts n bolts)

Had Daz lock up on me while exiting, now I find I can no longer log into DIM.  After a long period of time I get the error message [Unable to login to the specified account.  Verify the email and/or password and try again].  Thing is my password and Username are saved.  I am also not able to login from the Daz program itself.  

Comments

  • AllegraAllegra Posts: 405

    Same here, even DIM doesn't work:(

  • HeartsWishHeartsWish Posts: 2

    Should be working now.

    If you have purchases which are not showing up after getting logged in with connect, just do a "meta data update"  Connect > update meta data.

  • AlienRendersAlienRenders Posts: 793
    edited August 2016

    For me, DIM doesn't have my purchases.

    update: I clicked on my order to download with DIM. The list of items showed up, but all items failed to download.

    update2: No choice but to create a ticket.

     

    Post edited by AlienRenders on
  • wsterdanwsterdan Posts: 2,408
    AlienRenders said:

    For me, DIM doesn't have my purchases.

    update: I clicked on my order to download with DIM. The list of items showed up, but all items failed to download.

    update2: No choice but to create a ticket.

    New purchases still not showing up, any luck?

     

  • OstadanOstadan Posts: 1,128

    It helped me to order a free product.  Then all my 'missing' orders suddenly showed up as well.

  • wsterdanwsterdan Posts: 2,408
    Ostadan said:

    It helped me to order a free product.  Then all my 'missing' orders suddenly showed up as well.

    That worked perfectly, thanks!

    -- Walt Sterdan

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