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Install Manager won't connect

ilseturnbullilseturnbull Posts: 135
edited December 1969 in New Users

First, I'm new, and know next to nothing. I downloaded DAZ about 3 or 4 days ago.
Install manager won't connect, it says to check my password and try again. That doesn't help.
The Smart Content pane is empty as well, I have no idea if the two are connected or not.
I downloaded some free stuff (only from DAZ3D) one of the downloads didn't finish for some reason. I did get it to finish this morning.
The only other thing I can think of that I did with the program is I split my screen, DAZ Studio on one side and the guide on the other. As I was going through the guide I noticed Smart Content was empty. I did change Styles, but put it back, and that didn't seem to help. I clicked on lots of other stuff too, maybe I clicked on something that changed it ??? Again, no idea if this is related in any way.
I'm on Windows 8.1

Comments

  • ChoholeChohole Posts: 33,604
    edited December 1969

    You are not alone.

    There are problems with DIM this morning, There is another thread here about it http://www.daz3d.com/forums/discussion/55051/

    We have contacted DAZ 3D to let them know of the problems, but don't expect them to respond for a while as they are in Utah (GMT-7) so it is still very early out there.

    So the good news is "It is not something you have done" the bad news is "We don't know when it will get fixed" :coolsmile:

  • ilseturnbullilseturnbull Posts: 135
    edited December 1969

    Thank you. chohole I thought I messed something up. I'll stand by. Maybe the smart content is linked, I was downloading at about the same time. Don't know.

  • ChoholeChohole Posts: 33,604
    edited April 2015

    OK latest message from Daz #D

    DAZ_Spooky said:
    Looks like it is back up. It may take a reboot before it works.Again, sorry about the problem.

    Thank you for your patience.

    and another update

    More information. Right now we are still running about a 33% authentication failure rate. Yes, it is still being worked on but you can get in, it just may not work on the first try.

    Post edited by Chohole on
  • ilseturnbullilseturnbull Posts: 135
    edited December 1969

    Thanks so much for the updates!

  • PiratesMoonPiratesMoon Posts: 27
    edited December 1969

    Running Install Manager 1.1.0.28. Currently, I'm getting almost 100% fail. One time did not fail, but my new purchases from 6:30 am EST today did not show up in the Ready to Download window.

  • bwayne403bwayne403 Posts: 4
    edited December 1969

    OK good to know I just got lucky with the day I decided to install this for the first time.

    So this is a server side auth problem ?

  • PiratesMoonPiratesMoon Posts: 27
    edited December 1969

    Yes, this is a sever-side problem as passed on by DAZ_Spooky. I'm sure the Tech people are working diligently to solve it as Install Manager is an important part of the process now.

  • AdrianSAdrianS Posts: 77
    edited December 1969

    Just got in at the seventh attempt. However, it was pointless as the purchases I made today don't show up.

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