Refunds
Hi,
Can anyone tell me if its possible to get full refunds from Daz please? I know that they have a 30-day money back guarantee where they'll return your money to you in the form of store credit, which I've done before, but is it possible to actually get your money 'back back' (ie not in the form of store credit)?
Also, does anyone know if theres a limit on the number of orders they'll refund, or is the 30 days the only limit?
Thanks.
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As far as I'm aware the 30 day limit is the only condition. If you request they will credit paypal or your credit card rather than store credit.
Thanks for the info.
Thanks for the info.
To qualify that:- they will return your payment, on request, to the method you used to pay for the order. So if you paid by CC then you can request a return to the CC and if you paid by PayPal then you can request a return to PayPal. However if you paid by Gift cert or store credit, then the money will be returned as store credit. If you don't specify on your request for a refund then the default method is store credit.
To qualify that:- they will return your payment, on request, to the method you used to pay for the order. So if you paid by CC then you can request a return to the CC and if you paid by PayPal then you can request a return to PayPal. However if you paid by Gift cert or store credit, then the money will be returned as store credit. If you don't specify on your request for a refund then the default method is store credit.
Thanks chohole
Are you sure Time (30 Days) is the only Limit?
If that is true... why do we buy stuff?
You could buy the stuff you need for you Project... set your Scene, do your Render and then return the Stuff (within 30 Days) to get refund and get new stuff for the next Scene and so on... you never had to pay for anything.
I`m sure time is not the only Limit.
Well, of course you could do that, but we are all honest people here, right? ;-)
Besides, if you were returning all of your items all of the time, that would be abuse of the return policy and would lead to unpleasent measures,.
as I said - Time (30 Days) isn`t the only Limit...
Are you sure Time (30 Days) is the only Limit?
If that is true... why do we buy stuff?
You could buy the stuff you need for you Project... set your Scene, do your Render and then return the Stuff (within 30 Days) to get refund and get new stuff for the next Scene and so on... you never had to pay for anything.
I`m sure time is not the only Limit.
Daz monitors users who do this. They will send you a nice email if they suspect return abuse. As soon as you start returning products frequently you are on the watch list. If found guilty of abuse, you could be banned or suspended from the site.
The benefits of a liberal return policy outweigh the cost of people being jerks.
That and it's not a small amount of work constantly trying to return stuff, keep track, and never gaining any real mastery of content.
Oh trust me there are people who take jerkery to maximum level. You would not believe the things I see people do at work to try to rip us off (employees & customers). its shameless and pathetic. Never underestimate the power of a professional :P
I believe that is where the term "This is why we can never have nice things" comes from.
Oh trust me there are people who take jerkery to maximum level. You would not believe the things I see people do at work to try to rip us off (employees & customers). its shameless and pathetic. Never underestimate the power of a professional :P
I believe that is where the term "This is why we can never have nice things" comes from.
I don't doubt this at all byt I'm sure the good from the policy which includes having complete buyer confidence out weights the few in the bunch that will look to take advantage. There's always going to be people trying to get over but I'm sure it doesn't effect Daz's bottom line too much. I doubt it's common practice for people to constantly buy and return.
Some years back I recall reading and realizing that there were a number of professionals who yes, they buy and TEST the product for their productions. Only returning items which were totally a no-go. Items returned would NOT be "used", but are expected to be deleted from computers, etc. I think of those dear folk from time to time 'cause these puckered up sales would not be productive to their workflow. There are some exceptions to the return policies now, sometimes seen in tiny print on the banners.
Even though I've never used it, I think Daz's return policy is amazing. Being able to return digital products is unheard of in this day and age.
Even though I've never used it, I think Daz's return policy is amazing. Being able to return digital products is unheard of in this day and age.
I've used it a few times, normally if/when a product really fails at expectations and has nothing of value left for my projects. Like if a morph fails but the skins are good, I keep it. Was just combing through some morphs and "gee it would be nice" if those creating full body character morphs had the controls down pat to also dial in the required other morphs for to make their product look correct. I have managed to acquire several somehow which appear to do "next to nothing" or "make a disaster" out of the base figure.
I for one got $32 in-store credit for a $69 purchase, so...No, not entirely...Now I know better, and that is to only purchase single products in my shopping cart.
Why didn't you get everything refunded? Did they give a reason?
I for one got $32 in-store credit for a $69 purchase, so...No, not entirely...Now I know better.
There must have been a reason for that. Was the purchase during one of the sales, when the total paid depended on the content in the cart?
There must have been a reason for that. Was the purchase during one of the sales, when the total paid depended on the content in the cart?
Yes, it was part of a batch purchase in my cart, so my guess is that they're looking at the percentage of the totaled purchase, rather than the individual prices.
I consider that one of the major failings of the current store — when there are overlapping/stacking sale offers and/or coupon or gift card discounts, not all of which apply to everything in the cart, then the way prices are displayed on store pages, while in the cart, in the online purchase invoices, and in the e-mailed order confirmations (which are frequently all different) make it pretty much impossible to break down the actual price paid for each item in the cart. It wasn't perfect before the switchover to Magento, but it was certainly nowhere near this complicated to work out what we actually paid for something.
Yeah, I only plan to purchase sales worth $10 and under in my cart, while big ticket items ($20 and up) I'll purchase as single items in a basket...However, I do trust the safety here much more than at renderosity..
Well, part of the problem is from the recalculation, I guess. I refunded an item some time ago which was part of a sale. Due to the item dropping out, I no longer qualified for the higher discount, and the sales prices were recalculated according to the "new" cart... so there was lower refund than what I had actually paid. :roll:
In a way, that makes sense though. Since you weren't buying the item (returning it) then your cart didn't meet the requirements for the discount, so why should the discount still apply?
Had they given you a refund of the item, plus let you keep the discount, I could easily see this being taken advantage of such as the recent "buy one of these items and get a pro bundle free"
Yeah I got it on a sale, I do not expect a refund on the list price, but for the price I paid which under the current system makes it hard for bulk items it seems. For example lets say I bought an item originally priced at $50, and purchased it on sale for $25, but then at the exact time when I sent in a request for a refund for my original purchase price @ $25, the item went on sale again for $10, so I got the refund for $10 instead of 25!
Two factors which I see has complicated the matter, one, the high frequency of sales going on in a week's time guarantees that prices can fluctuate almost daily, and two, calculating batch sales via total discount calculated instead of a per-item purchase can be nearly impossible to keep track of with any accuracy. (However, I'm only guessing as I've yet to have confirmation on this as the reason) My only solution (From the customer's perspective) would simply purchase big-ticket items ($25 and up) one-at-a time, at least then it should become easier to isolate the correct price paid.
Too often retail is faced with a parasitic relationship instead of the beneficial symbiotic relationship that it's custom made for. You end up with the parasitic customer trying to get over on the seller, or vice versa with the retailer...
You should get a refund based on the price you paid. However, as kaotkbliss says, if your cart qualified for an extra discount when you purchased that it wouldn't have qualified for without the item you are returning then the refund will reflect the difference in price between the order as purchased and the order as it now is. That's one reason for things like snowbal/punch sales to suspend the money-back guarantee.
Well this makes sense, I never knew, nor was concerned about the particulars on how "snowbal/punch sales" really worked, although the sales staff were helpful, I wish they could've been as specific as you were about this, and the slogan:
"We're so convinced that you'll like our products that we offer a 30-day money back guarantee with every purchase made on our site! Try out any product in our store for thirty days. If you are not 100% satisfied with your purchase, we'll give you your money back."
This pretty much sets people up for oblivious expectations on the particulars of this guarantee, unless of course, you're an insider, or someone who's better schooled in the principals of retail, one can easily overlook such important details. I for one, would not be opposed to noting these particulars within these slogans in a smaller link.
Many, many thanks for clearing this up for us, I will not hesitate to post my questions to you for advice on these matters in the future!
Do they actually suspend the refund for snowball/punch sales though? I'm pretty sure I've been refunded products from these sales before...
I'm assuming snowball sales are in cases where the more items you buy, the cheaper it all becomes?
Do they actually suspend the refund for snowball/punch sales though? I'm pretty sure I've been refunded products from these sales before...
I'm assuming snowball sales are in cases where the more items you buy, the cheaper it all becomes?
They have generally in, at least in recent cases, and if they don't it obviously introduces the potential for confusion (or disagreement) over the amount that should be refunded. The no refunds applied only to items bought as part of the promotion - if people waited until the conditional element of the sale, or the issuing of punches, ceased to apply (usually after two days) they could still purchase with the intro discount and the standard return policy.
They have generally in, at least in recent cases, and if they don't it obviously introduces the potential for confusion (or disagreement) over the amount that should be refunded. The no refunds applied only to items bought as part of the promotion - if people waited until the conditional element of the sale, or the issuing of punches, ceased to apply (usually after two days) they could still purchase with the intro discount and the standard return policy.
Well I'm quite happy with the Daz refund policy when I've used it before (which is not very often, because I don't believe in abusing something like that). And I've used it twice, at least, on items purchased in a sale. But maybe the sales were still in effect at the time... I'm usually pretty quick with my refund requests when I know an item just isn't going to work properly.
And I'm also careful to do my sale-price re-calculations before asking for one, in case it would impact upon how much I paid for other items. If the refund would be mostly outweighed by the increase in the price of other items in the order due to the sale conditions - then I don't bother asking for one. Consequently I have quite a few items in my product library that I consider to be trash and unusable, but thats life.
They have generally in, at least in recent cases, and if they don't it obviously introduces the potential for confusion (or disagreement) over the amount that should be refunded. The no refunds applied only to items bought as part of the promotion - if people waited until the conditional element of the sale, or the issuing of punches, ceased to apply (usually after two days) they could still purchase with the intro discount and the standard return policy.
Well I'm quite happy with the Daz refund policy when I've used it before (which is not very often, because I don't believe in abusing something like that). And I've used it twice, at least, on items purchased in a sale. But maybe the sales were still in effect at the time... I'm usually pretty quick with my refund requests when I know an item just isn't going to work properly.
And I'm also careful to do my sale-price re-calculations before asking for one, in case it would impact upon how much I paid for other items. If the refund would be mostly outweighed by the increase in the price of other items in the order due to the sale conditions - then I don't bother asking for one. Consequently I have quite a few items in my product library that I consider to be trash and unusable, but thats life.
It's only when the price depends on the number of items in the cart, or when the purchase earns some kind of reward point that affects future purchases, that things get complex. In general sales still have the standard return policy and don't get complicated over the amount of any refund.
Are you sure Time (30 Days) is the only Limit?
If that is true... why do we buy stuff?
You could buy the stuff you need for you Project... set your Scene, do your Render and then return the Stuff (within 30 Days) to get refund and get new stuff for the next Scene and so on... you never had to pay for anything.
I`m sure time is not the only Limit.\
I suppose people like that would just pirate the stuff rather than going through the hassle.
I'm pretty new to Daz, even though I created an account a long time ago, but the only regret I have is that I didn't sign up to the PC+ when I bought my first batch of goods. I spent enough that the discount I would have received would have covered the cost of membership, but I wasn't aware of how frequently they have sales and I didn't want to apply, wait for it to go through and then miss out on the 50% storewide sale. I have since discovered that membership is instant, but there you have it.