Purchases not showing up in Product Library

Drogo Nazhur

Ever since the site update, my Product Library list is not being updated.

fixmypcmike

Just purchases from that weekend, or more recent purchases also?

Drogo Nazhur

All purchases since then are not showing up. 

I know i bought them because they show up in the invoice section and i know i have them because i am using them however i use the product library to help me find things and if they aint there, that's a problem

Any one else having this problem? Anyone looking into fixing it?

Richard Haseltine

Drogo Nazhur said:

All purchases since then are not showing up. 

I know i bought them because they show up in the invoice section and i know i have them because i am using them however i use the product library to help me find things and if they aint there, that's a problem

Any one else having this problem? Anyone looking into fixing it?

Have you reported it? There was a problem like this around the chnage-over, and the order in which things are added has been odd, but all new items failing to be added is not a common issue so you will need to tell support so that it can be investigated.

SpottedKitty

Drogo Nazhur said:

I know i bought them because they show up in the invoice section and i know i have them because i am using them however i use the product library to help me find things and if they aint there, that's a problem

Have you tried using the search box at the top of the product list? I've bought a few things in the last couple of weeks, and they've been getting shotgunned all over what used to be a perfect ordered-by-purchase list — the first time, I thought my new item hadn't appeared at all, then I found it halfway down the first page.

I really hope this gets fixed eventually, because it's getting on my nerves; I use the Product Library page regularly as well.

dakellyauthor

My new purchases since updating don't show up, and some fail to download at all. I've tried searching and refreshing.