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"InaneGlory's Falloff Studio" for free?!

Leo ChenLeo Chen Posts: 697
edited December 1969 in New Users

As it is stated at product page ( http://www.daz3d.com/inaneglory-s-falloff-studio) that
it is free for purchasers (or owners) of Photo Studio 1, 2 or 3, Photo Studio Lux or the Photo Studio Bundle.

But I still can not get it for free,how come?

Snip20131226_8.png
1467 x 869 - 673K

Comments

  • Peter WadePeter Wade Posts: 1,627
    edited December 1969

    I'm having the same problem. I have bought Photo Studio Lux but the store still wants me to pay for this.

    What I can't figure out is, Falloff Studio is basically a collection of presets for the listed products. As far as I can see if is no use unless you have bought one of the products that should allow you to get it for free, so why does it have a price?

  • mjc1016mjc1016 Posts: 15,001
    edited December 1969

    If you add it to the cart and go to the checkout page, does it then give you a $5.57 disount?


    The store software should be checking your purchase history, but to do so, you'll actually have to be ready to buy it...which probably means the same step in the process as having applied coupons/gift cards to your order.

  • SimonJMSimonJM Posts: 5,983
    edited December 2013

    My Product Library tells me I have InaneGlory's Photo Studio and InaneGlory's Photo Studio Lux and when I get to checkout all I get is the 30% off ($7.95 down to $5.57).
    Curiously the required products are listed as:

    Required Products:

    InaneGlory's Photo Studio 2
    InaneGlory's Photo Studio 2
    InaneGlory's Photo Studio 2
    InaneGlory's Photo Studio 2

    Post edited by SimonJM on
  • Peter WadePeter Wade Posts: 1,627
    edited December 1969

    mjc1016 said:
    If you add it to the cart and go to the checkout page, does it then give you a $5.57 disount?


    The store software should be checking your purchase history, but to do so, you'll actually have to be ready to buy it...which probably means the same step in the process as having applied coupons/gift cards to your order.

    I've gone all the way through selecting my address, credit card and entering the card security code, but when I get to the final stage with the "Place Order" button it is still showing as costing $5.57

    P.S. it isn't applying my Snowball Savings percentage either. Is this still going on? I still have the banner saying I have storewide savings.

  • Peter WadePeter Wade Posts: 1,627
    edited December 1969

    SimonJM said:
    My Product Library tells me I have InaneGlory's Photo Studio and InaneGlory's Photo Studio Lux and when I get to checkout all I get is the 30% off ($7.95 down to $5.57).
    Curiously the required products are listed as:
    Required Products:

    InaneGlory's Photo Studio 2
    InaneGlory's Photo Studio 2
    InaneGlory's Photo Studio 2
    InaneGlory's Photo Studio 2


    The required products display in the store often goes wrong when something has more than one required product. I've seen it just repeating the same one several times on other items. Today I once saw Fallof Studio showing Photo Studio 1, 2 and 3 and Studio Lux as required, but this time when I went back to the page it had Photo Studio 3 shown 4 times.

  • Miss BMiss B Posts: 3,071
    edited December 2013

    I just went through the process because I own Photo Studio 2, but it still says it's $5.57 for me as well.

    I saw the correct Required Products list, but I've also seen the Required Products list do strange things in the store before.

    Post edited by Miss B on
  • Richard HaseltineRichard Haseltine Posts: 101,032
    edited December 1969

    It won't apply the Snowball saving as the item is neither older than 60 days nor a current Snowball item. I suspect hat the freebie was set to expire after a few days, whether correctly or not I don't know but will ask.

  • mjc1016mjc1016 Posts: 15,001
    edited December 2013

    Typical...the store fails when nobody is around to do anything about it...but this is definitely a 'submit a ticket' item...

    IG had a post on this a couple of days ago, in the Christmas Freebie thread...

    http://www.daz3d.com/forums/discussion/33750/P345/#510541


    According to that post by IG, it should be good until the end of the year.

    Post edited by mjc1016 on
  • InaneGloryInaneGlory Posts: 294
    edited December 1969

    Sorry about the issues you guys are having, I'm trying to get it looked into right now buy rest assured I will do what I have to do to get you your gift as it was intended.

  • SimonJMSimonJM Posts: 5,983
    edited December 1969

    InaneGlory said:
    Sorry about the issues you guys are having, I'm trying to get it looked into right now buy rest assured I will do what I have to do to get you your gift as it was intended.


    Thanks! :) Don't bust a gut over it, have a drink and a sandwich first :)
  • Leo ChenLeo Chen Posts: 697
    edited December 1969

    mjc1016 said:
    If you add it to the cart and go to the checkout page, does it then give you a $5.57 disount?


    The store software should be checking your purchase history, but to do so, you'll actually have to be ready to buy it...which probably means the same step in the process as having applied coupons/gift cards to your order.


    Yes.

  • SimonJMSimonJM Posts: 5,983
    edited December 1969

    It's in my cart with the full discount, so thanks to all concerned! :)

  • DZ_jaredDZ_jared Posts: 1,316
    edited December 1969

    Should be fixed.

  • Peter WadePeter Wade Posts: 1,627
    edited December 1969

    Worked for me this time.

    Thank you InaneGlory for the nice present. And thank you to all who got this to work for us.


    Merry Christmas and a Happy New Year to everyone

  • Miss BMiss B Posts: 3,071
    edited December 1969

    Worked great today!! Thanks IG, can't wait to install and play with it!! :coolsmile:

  • DAZ_Ben_1717653DAZ_Ben_1717653 Posts: 36
    edited December 1969

    mjc1016 said:
    Typical...the store fails when nobody is around to do anything about it...

    Seems like there is stuff that needs to be fixed everyday, so something was bound to break during our Christmas stupor. :P

    It sounds like this is working now and to those that purchased Falloff and should have gotten it for free, I've issued store credit. If the discount is still not working for you or you feel you paid for it incorrectly, PM Jared or me... or make some noise here... or submit a ticket. We'll make it right.

    Thank you guys for being patient with us. We do our best to get things right the first time but we are far from perfect.

    <3 Merry wintertime whatever(s)!</p>

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