D4M Faith Hair Missing files

DDCreateDDCreate Posts: 1,404

I just purchased this hair today. https://www.daz3d.com/d4m-faith-hair-hi-res-for-genesis-3-female-s

I installed via DIM and when I tried to take it for a test drive, the window popped up telling me that a lot of files could not be located. So I went back to the purchase page and selected Manual Download. At first it gave me an error saying "source files cannot be found" (or something like that.) I tried again, it allowed me to download and when I compared the list of what they said was missing vs. what was in the folder...it was all there. It seems like I had to click "SKIP" in Daz more than 15 but I don't understand what is going on. Why is it telling me that the things in the folder are the things I'm missing. I like this hair but it's going to be a drag to have to deal with this everytime I load it in a scene.

I also bought Shanda Hair and while I am able to find all related files to it in my Daz folder on my C Drive(so it seems to be installed correctly) it does not show up anywhere in Smart Content or My Content. The only way I can get it to open is to go into People>G3 Female> Hair and then load the .duf. I have looked for the artist name, and the hair name. It isn't anywhere. These are both LittleFox Products. Is there something wrong with the download structure? I don't want a refund as I genuinly love these styles but if I can't use them without jumping 100 hurdles, I'm out.

I hope someone can help.

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Post edited by DDCreate on

Comments

  • Richard HaseltineRichard Haseltine Posts: 102,778

    It's asking fro PNG files - are the images in the screenshot PNGs or JPGs?

  • DDCreateDDCreate Posts: 1,404

    I just restarted Daz and tried again, i had to hit SKIP 107 times when I'm loading this hair. I'm not being dramatic, I counted.

    It says the files are .png

     

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  • Richard HaseltineRichard Haseltine Posts: 102,778

    OK, I thought perhaps there was a refrence to the working PNG files. In any event it looks as if there may be a bug here, so please open a support ticket.

  • DDCreateDDCreate Posts: 1,404

    Will do. Thanks Richard. I wanted to check before I escalated it. I don't want to return it, it's great hair. Hopefully they can get the bugs worked out and maybe a product update.

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